• Code: 602-1811-00
• Description: HDD error
• Causes: An error was detected in the image data storage area in Advanced Box. (File could not be written in the HDD after startup or I/O error after startup)
• Remedy: [Related parts] - Cable between the Main Controller PCB 1 (PWB01/J6003, J6004) and the HDD (Unit of replacement: CABLE, HARD DISK DRIVE, 1) - HDD (Unit of replacement: HARD DISK DRIVE) - Main Controller PCB 1 (PWB01) (Unit of replacement: MAIN CONTROLLER PCB ASS'Y,1) [Remedy] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, perform Remedy 4 and later. [CAUTION] Reinstall the necessary application software and restore the backup data once the error is cleared. 1. Check the cable between the Main Controller PCB and the HDD. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "18", and execute "HD-CLEAR". Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to the backup data list. [Reference] For backup and restoration, refer to "Adjustment> Main Controller System" and "Appendix> Backup Data List" in the Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "18", and execute "HD-CLEAR". Then, turn OFF and then ON the main power. [Reference] Only the data in the corresponding partitions is deleted. 5. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "0", and execute "HD-CLEAR". Then, turn OFF and then ON the main power. [Reference] All the partitions that can be deleted are deleted. 6. Enter safe mode using (2+8) startup, and execute [4] Clear/Format> [1] Disk Format (HDD format) using SST or a USB memory. [Reference] All data in the HDD is deleted. 7. After replacing the HDD, format the HDD. 8. Replace the Main Controller PCB.

• Code: 602-1901-00
• Description: HDD error
• Causes: An error was detected in the storage area of data for printing. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
• Remedy: [Related parts] - Cable between the Main Controller PCB 1 (PWB01/J6003, J6004) and the HDD (Unit of replacement: CABLE, HARD DISK DRIVE, 1) - HDD (Unit of replacement: HARD DISK DRIVE) - Main Controller PCB 1 (PWB01) (Unit of replacement: MAIN CONTROLLER PCB ASS'Y,1) [Remedy] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, perform Remedy 4 and later. [CAUTION] Reinstall the necessary application software and restore the backup data once the error is cleared. 1. Check the cable between the Main Controller PCB and the HDD. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "19", and execute "HD-CLEAR". Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to the backup data list. [Reference] For backup and restoration, refer to "Adjustment> Main Controller System" and "Appendix> Backup Data List" in the Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "19", and execute "HD-CLEAR". Then, turn OFF and then ON the main power. [Reference] Only the data in the corresponding partitions is deleted. 5. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "0", and execute "HD-CLEAR". Then, turn OFF and then ON the main power. [Reference] All the partitions that can be deleted are deleted. 6. Enter safe mode using (2+8) startup, and execute [4] Clear/Format> [1] Disk Format (HDD format) using SST or a USB memory. [Reference] All data in the HDD is deleted. 7. After replacing the HDD, format the HDD. 8. Replace the Main Controller PCB.

• Code: 602-1911-00
• Description: HDD error
• Causes: An error was detected in the storage area of data for printing. (File could not be written in the HDD after startup or I/O error after startup)
• Remedy: [Related parts] - Cable between the Main Controller PCB 1 (PWB01/J6003, J6004) and the HDD (Unit of replacement: CABLE, HARD DISK DRIVE, 1) - HDD (Unit of replacement: HARD DISK DRIVE) - Main Controller PCB 1 (PWB01) (Unit of replacement: MAIN CONTROLLER PCB ASS'Y,1) [Remedy] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, perform Remedy 4 and later. [CAUTION] Reinstall the necessary application software and restore the backup data once the error is cleared. 1. Check the cable between the Main Controller PCB and the HDD. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "19", and execute "HD-CLEAR". Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to the backup data list. [Reference] For backup and restoration, refer to "Adjustment> Main Controller System" and "Appendix> Backup Data List" in the Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "19", and execute "HD-CLEAR". Then, turn OFF and then ON the main power. [Reference] Only the data in the corresponding partitions is deleted. 5. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "0", and execute "HD-CLEAR". Then, turn OFF and then ON the main power. [Reference] All the partitions that can be deleted are deleted. 6. Enter safe mode using (2+8) startup, and execute [4] Clear/Format> [1] Disk Format (HDD format) using SST or a USB memory. [Reference] All data in the HDD is deleted. 7. After replacing the HDD, format the HDD. 8. Replace the Main Controller PCB.

• Code: 602-2000-00
• Description: SATA-FLASH error
• Causes: Data error in the SATA-FLASH was detected.
• Remedy: After replacing the SATA-FLASH PCB (PWB03) (unit of replacement: SATA-FLASH PCB ASS'Y), reinstall the system software using SST or a USB memory.

• Code: 602-5001-00
• Description: HDD Encryption Board error
• Causes: Mistake in the procedure for installing the HDD Encryption Board
• Remedy: [Related parts] Encryption Board [Remedy] Perform the following in the order while checking whether the error is cleared. 1. Remove the Encryption Board and install the HDD only. Then, turn ON the main power. 2. Execute "COPIER> FUNCTION> INSTALL> HD-CRYP". 3. Install the Encryption Board.

• Code: 602-5002-00
• Description: HDD error
• Causes: A non-genuine HDD was detected.
• Remedy: [Related parts] HDD (Unit of replacement: HDD, WD10EURX, WESTEM DIGITAL) [Remedy] Perform the following in the order while checking whether the error is cleared. 1. Install a genuine HDD. 2. Enter download mode using (2+8) startup, and execute [4] Clear/Format> [1] Disk Format (HDD format) using SST or a USB memory device. 3. Reinstall the necessary application software.

• Code: 602-FF01-00
• Description: HDD error
• Causes: An unidentified HDD error was detected at startup. When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
• Remedy: [Related parts] - Cable between the Main Controller PCB 1 (PWB01/J6003, J6004) and the HDD (Unit of replacement: CABLE, HARD DISK DRIVE, 1) - HDD (Unit of replacement: HARD DISK DRIVE) - Main Controller PCB 1 (PWB01) (Unit of replacement: MAIN CONTROLLER PCB ASS'Y,1) [Remedy] Perform the following in the order while checking whether the error is cleared. [CAUTION] Reinstall the necessary application software and restore the backup data once the error is cleared. 1. Check the cable between the Main Controller PCB and the HDD 2. Obtain the necessary backup data by referring to the backup data list. [Reference] For backup and restoration, refer to "Adjustment> Main Controller System" and "Appendix> Backup Data List" in the Service Manual. 3. Enter safe mode using (2+8) startup, and execute [4] Clear/Format> [1] Disk Format (HDD format) using SST or a USB memory. [Reference] All data in the HDD is deleted. 4. After replacing the HDD, format the HDD. 5. Replace the Main Controller PCB.

• Code: 602-FF11-00
• Description: HDD error
• Causes: An unidentified HDD error was detected after startup.
• Remedy: [Related parts] - Cable between the Main Controller PCB 1 (PWB01/J6003, J6004) and the HDD (Unit of replacement: CABLE, HARD DISK DRIVE, 1) - HDD (Unit of replacement: HARD DISK DRIVE) - Main Controller PCB 1 (PWB01) (Unit of replacement: MAIN CONTROLLER PCB ASS'Y,1) [Remedy] Perform the following in the order while checking whether the error is cleared. [CAUTION] Reinstall the necessary application software and restore the backup data once the error is cleared. 1. Check the cable between the Main Controller PCB and the HDD 2. Obtain the necessary backup data by referring to the backup data list. [Reference] For backup and restoration, refer to "Adjustment> Main Controller System" and "Appendix> Backup Data List" in the Service Manual. 3. Enter safe mode using (2+8) startup, and execute [4] Clear/Format> [1] Disk Format (HDD format) using SST or a USB memory. [Reference] All data in the HDD is deleted. 4. After replacing the HDD, format the HDD. 5. Replace the Main Controller PCB.