• Code: -
• Display: INSTALL FUSER
• Description: The fuser is either not installed or not correctly installed in the printer.
• Remedy: 1. Press ? for help. 2. Make sure that the fuser is completely seated in its slot. 3. Reseat the fuser. 4. Turn the printer off and remove the fuser. Measure the resistance between the fuser connectors J5013LA-2 (MAINTH) and J5013LA-1 (GND). If it is not within the range of 330k to 50k ohms (at ambient temperature), replace the fuser. 5. Measure the resistance between the fuser connectors J5013L-2 (FSRH) and J5013L-1 (FSRN). If it is not within the range of 12 to 52 ohms (at ambient temperature), replace the fuser. 6. Replace the DC controller PCB.

• Code: 10.00.00
• Display: 10.XX.YY SUPPLY MEMORY ERROR
• Description: The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
  e-label memory error Black
• Remedy: 1. Open the front door. 2. Remove the print cartridges, and then reinstall them. 3. Close the front door. 4. Turn the printer off and then on. 5. Clean the memory controller PCB contacts to the memory tag if they are dirty. 6. Replace the memory controller PCB if necessary. 7. Replace the DC controller PCB if necessary

• Code: 10.00.01
• Display: 10.XX.YY SUPPLY MEMORY ERROR
• Description: The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
  e-label memory error Cyan
• Remedy: 1. Open the front door. 2. Remove the print cartridges, and then reinstall them. 3. Close the front door. 4. Turn the printer off and then on. 5. Clean the memory controller PCB contacts to the memory tag if they are dirty. 6. Replace the memory controller PCB if necessary. 7. Replace the DC controller PCB if necessary

• Code: 10.00.02
• Display: 10.XX.YY SUPPLY MEMORY ERROR
• Description: The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
  e-label memory error Magenta
• Remedy: 1. Open the front door. 2. Remove the print cartridges, and then reinstall them. 3. Close the front door. 4. Turn the printer off and then on. 5. Clean the memory controller PCB contacts to the memory tag if they are dirty. 6. Replace the memory controller PCB if necessary. 7. Replace the DC controller PCB if necessary

• Code: 10.00.03
• Display: 10.XX.YY SUPPLY MEMORY ERROR
• Description: The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
  e-label memory error Yellow
• Remedy: 1. Open the front door. 2. Remove the print cartridges, and then reinstall them. 3. Close the front door. 4. Turn the printer off and then on. 5. Clean the memory controller PCB contacts to the memory tag if they are dirty. 6. Replace the memory controller PCB if necessary. 7. Replace the DC controller PCB if necessary

• Code: 10.32.00
• Display: 10.32.00 UNAUTHORIZED SUPPLY
• Description: A new, non-HP supply has been installed. This message appears until an HP supply is installed or you press OK
• Remedy: To continue printing, press OK. The first pending print job will be cancelled.

• Code: 10.92.00
• Display: 10.92.YY CARTRIDGES NOT ENGAGED
• Description: The print cartridges are not engaged correctly.
  Black
• Remedy: • Open and then close the front door. • If the message persists, make sure all the print cartridges are seated correctly. • Clean the contacts on the memorycontroller PCA. • Make sure that connectors J302, J303, J304, and J305 on the memorycontroller PCA are seated correctly. Also make sure that connector J1020 on the DC controller is seated correctly. • Replace the memory-controller PCA if it is damaged. • Check the gears on the print-cartridge drive motors. Replace defective motors. • Replace the DC controller.

• Code: 10.92.01
• Display: 10.92.YY CARTRIDGES NOT ENGAGED
• Description: The print cartridges are not engaged correctly.
  Cyan
• Remedy: • Open and then close the front door. • If the message persists, make sure all the print cartridges are seated correctly. • Clean the contacts on the memorycontroller PCA. • Make sure that connectors J302, J303, J304, and J305 on the memorycontroller PCA are seated correctly. Also make sure that connector J1020 on the DC controller is seated correctly. • Replace the memory-controller PCA if it is damaged. • Check the gears on the print-cartridge drive motors. Replace defective motors. • Replace the DC controller.