• Code: 13.WX.YZ
• Display: 13.WX.YZ Jam inside output accessory bridge
• Description: A jam has occurred inside the output accessory bridge.
• Remedy: Remove the output accessory, clear the jam, and then reinstall the output accessory.

• Code: 13.WX.YZ
• Display: 13.WX.YZ Jam inside right door
• Description: The product has a jam accessible from the right door. • 13.B2.D3: This jam occurs when the paper is picked from Tray 3 and SR4 is triggered, but SR20 is not triggered• Paper might also be in the fuser area. • 13.D3.DZ: Late to duplex re-feed jam This jam occurs when the paper is coming from the duplexer, and the fuser output SR5 is triggered, but the duplex re-feed SR22 is not triggered• Paper might also be in the fuser area. • 13.B2.DD: Late to registration jam, from duplexer This jam occurs when the paper is coming from the duplexer, and the duplex refeed SR22 is triggered, but the SR20 sensor is not triggered• Paper might also be in the fuser area. • 13.E2.DZ: Late to IPTU feed jam This jam occurs when the fuser output SR5 is triggered, but the IPTU feed SR27 sensor is not triggered• Paper might also be in the fuser area.
• Remedy: Clear the jam.

• Code: 13.WX.YZ
• Display: 13.WX.YZ Jams inside lower right door
• Description: The product has experienced a jam accessible from the lower right door. • 13.B2.D4: Late to registration jam, from tray 4 This jam occurs when the product is picking from Tray 4 and SR7 is triggered, but SR20 sensor is not triggered. • 13.B2.D5: Late to registration jam, from tray 5 This jam occurs when the product is picking from Tray 5 and SR10 is triggered, but SR20 sensor is not triggered. • 13.A3.D4: Late to tray path jam, from tray 4 This jam occurs when the product is picking from Tray 4 and SR7 is triggered, but SR4 sensor is not triggered. • 13.A3.D5: Late to tray path jam, from tray 5 This jam occurs when the product is picking from Tray 5 and SR10 is triggered, but SR4 sensor is not triggered. • 13.A4.A4: Stopped at tray path jam, from tray 4 This jam occurs when the product is picking from Tray 4 and paper stays at SR7. • 13.A5.A5: Stopped at tray path jam, from tray 5 This jam occurs when the product is picking from Tray 5 and paper stays at SR10. • 13.A3.A4: Stopped at tray path jam, from tray 4 This jam occurs when the product is picking from Tray 4 and paper stays at SR4. • 13.A3.A5: Stopped at tray path jam, from tray 5 This jam occurs when the product is picking from Tray 5 and paper stays at SR4.
• Remedy: Clear the jam.

• Code: 13.WX.YZ
• Display: 13.WX.YZ Jams inside right door
• Description: Paper stopped at the registration jam, from the tray indicated. • 13.B2.AZ: Z = source tray 1.5 The product is picking from the indicated tray, and the paper stays at SR20. Paper might also be in the fuser area. • 13.B2.AD: The product is picking from the duplexer, and the paper stays at SR20. Paper might also be in the fuser area.
• Remedy: Clear the jam.

• Code: 13.WX.YZ
• Display: 13.WX.YZ Staple jam inside left cover
• Description: A jam has occurred in the staple cartridge.
• Remedy: 1. Open the left cover. 2. Replace the staple cartridge. 3. Close left cover.

• Code: 20.00.00
• Display: 20.00.00 Insufficient memory: <Device> To continue, touch “OK”
• Description: The product does not have enough memory to print the page. The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
• Remedy: Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity or add product memory.

• Code: 21.00.00
• Display: 21.00.00 Page Too Complex
• Description: The product displays this message to indicate that the page decompression process was too slow for the product.
• Remedy: Touch the OK button to continue. There may be some data loss on the page that was being formatted when the error occurred.

• Code: 30.01.06
• Display: 30.01.YY Scanner Failure
• Description: The product experienced a scanner fan error.
• Remedy: Turn the product off, then on again. If the message remains, turn the product off, check the fan, and reconnect any loose cables. If the error persists, replace the fan or the scanner control board.