Code :

Code: 99.09.62
Display: 99.09.62 Unknown disk
Description: This error indicates that there is an encryption mismatch between the HDD and the formatter. This typically happens because an HDD was swapped into a device from another device.
Remedy: Install a new disk or use the Preboot menu unlock the disk. If a disk is to be reused in a different product, execute the Clean Disk procedure from the Preboot, and then reload the firmware and lock the disk.

Code: 99.09.63
Display: 99.09.63 Incorrect disk
Description: This error indicates that the expected encrypted HDD is not present. This is expected behavior when installing a new HDD in a device where the previous HDD was encrypted.
Remedy: Follow the procedure to load firmware on a new hard disk, and then lock the disk to this product.

Code: 99.09.64
Display: 99.09.64 Disk Nonfunctiona
Description: A fatal hard disk failure has occurred.
Remedy: 1. Determine if the Hard Disk needs to be replaced. 2. Ask if customer is using eMMC as a temporary mass storage solution (eMMC must be present). 3. Instruct the customer to enable eMMC from the preboot menus. 4. Power down the printer. 5. Inform customer that the broken Hard drive must be removed to continue. 6. Power printer on, boot is expected to stop at 99.39.67 eMMC Not Bootable. 7. Provide Instructions to download firmware (This will automatically download to eMMC). 8. During download to eMMC, F/W clear data migration bit. 9. If issue still remains, replace the Hard Drive.

Code: 99.09.66
Display: 99.09.66 No boot device.
Description: A disk drive is not installed in the printer.
Remedy: 1. Determine the customer's intended boot device (Hard drive or eMMC). 2. Install a compatible hard disk drive or eMMC. 3. If a compatible hard disk or eMMC is installed, reseat the hard disk or eMMC to make sure that it is connected correctly. 4. If the error persists, replace the Hard drive or eMMC. Device is unusable until a new boot device is installed.

Code: 99.09.67
Display: 99.09.67 Disk is not bootable please download firmware
Description: This is an error indicating that there is no firmware installed on the disk. This is usually the result of installing a new disk or performing a Clean Disk operation from the Preboot menu.
Remedy: 1. Press any button to continue to the main Preboot menu. 2. Press the Help button to see the help text for the error. 3. Select the Administration menu. NOTE: If there is a password assigned to the Administrator, a prompt to enter the printer displays. Enter the password to proceed. 4. Select the Download item, and then download the latest firmware. The user can now download a new firmware bundle to the printer. If download fails to Hard drive, follow instructions listed in 99.09.64 error

Code: 99.39.64
Display: 99.39.64 eMMC Nonfunctional
Description: The eMMC is not functioning.
Remedy: Replace the eMMC. NOTE: Device is unusable until a new eMMC is installed.

Code: 99.39.67
Display: 99.39.67 eMMC Not Bootable
Description: Data on the eMMC cannot secured or encrypted. When the Hard drive is installed all data on the eMMC is automatically migrated to the Hard drive and erased from the eMMC. As long as the Hard drive is installed the eMMC is non-functional. The customer by passed data migration and put eMMC back in.
Remedy: 1. Download firmware to the eMMC. 2. If download fails to eMMC, Replace the eMMC. NOTE: Device is unusable until a new eMMC is installed.