Các lỗi thường gặp

Code :
  • Code: 09.10:04
  • Description: Scanner is in SAFE MODE
  • Remedy: Restart the product, if the problem persists replace the SCU. See Scanner Controller Board (MFP only).
  • Code: 09.10:10
  • Description: Scanner SCU is failing
  • Remedy: Replace the Scanner SCU.See Scanner Controller Board (MFP only).
  • Code: 09:01
  • Description: Media jam in Scanner
  • Remedy: 1. Open the CIS to solve the media jam and close it again. 2. If no paper is seen, run Scanner Motor Diagnostic, refer to the Users Guide for further details.
  • Code: 09:02
  • Description: Scanner not calibrated
  • Remedy: Calibrate the Scanner
  • Code: 09:03
  • Description: File I/O Error
  • Remedy: Reboot Product
  • Code: 09:04
  • Description: Contex Library failed to load
  • Remedy: 1. Reboot the Product 2. Upgrade the firmware For more information
  • Code: 11:YZ
  • Description: Trailing Cable does not seem to be detected
  • Remedy: 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the Trailing Cable is not damaged; replace it if necessary. Check that the Trailing Cable is correctly connected between the Engine PCA and Carriage PCA. 3. Replace the Carriage PCA. See Carriage PCA. 4. Replace the Engine PCA. See EE Box.
  • Code: 21.1:YZ
  • Description: Failure moving the Primer Motor of the Service Station
  • Remedy: 1. Remove the Right Cover and make sure the cables from the Engine PCA to the Service Station are connected and are not damaged. In case of any damage replace the affected cable; see Engine Cables Kit 2. Perform the Primer Motor diagnostic test (listed under the service station diagnostic test) to troubleshoot the problem further. See Primer motor. 3. Replace the Service Station. See Service Station.
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