Các lỗi thường gặp

Code :
  • Code: 61:09
  • Description: Unexpected end of job (advisory)
  • Remedy: Call agent: 1. Resend the job. 2. Resend the job using the Embedded Web Server.
  • Code: 61:10
  • Description: Job timed out (advisory)
  • Remedy: A slow computer processing complex files can pause for longer than the default printer timeout, in which case some elements of the job may be lost. Call agent: 1. Increase the I/O timeout using the printer's front panel (see 'Configure network settings' in the user’s guide). 2. Resend the job from a faster computer. 3. Resend the job using the Embedded Web Server. 4. Use the “print to file” option in the driver and copy the resulting file to a USB flash drive. Print from the USB flash drive.
  • Code: 63:04
  • Description: Network interface error
  • Remedy: Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Check that the network cable is correctly connected to the network interface. 3. Update the firmware. Service engineer: 1. If the printer is blocked showing the system error persistently; check that the network interface card (including the riser) are correctly connected. 2. If the printer is blocked showing the system error persistently; replace the network interface card.
  • Code: 63:10
  • Description: Network interface error
  • Remedy: Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Check that the network cable is correctly connected to the network interface. 3. Update the firmware. Service engineer: 1. Check that the network interface card (including the riser) are correctly connected. 2. Replace the network interface card.
  • Code: 63:20
  • Description: Potential problem in the network interface (advisory)
  • Remedy: Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Check that the network cable is correctly connected to the network interface. 3. Update the firmware. Service engineer: 1. Check that the network interface card (including the riser) are correctly connected. 2. Replace the network interface card.
  • Code: 71:03
  • Description: Out of memory
  • Remedy: Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Resend the job with one or more of the following changes: • Decrease resolution to 300 dpi. • Select Economode print mode. • Select the Send job as bitmap option.
  • Code: 71:08
  • Description: Insufficient display list
  • Remedy: Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Resend the job with one or more of the following changes: • Decrease resolution to 300 dpi. • Select Economode print mode. • Select the Send job as bitmap option.
  • Code: 72.02
  • Description: A service calibration should be performed (advisory)
  • Remedy: Call agent: • To find out which service calibration to perform, print the calibration status. At the front panel, press , then , then Internal prints > Service information prints > Print calibration status. Perform whichever calibration is needed.
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