• Code: 07.02:11
• Description: USB Cable not connected
• Remedy: 1. Check the condition and connections of the USB cable, replace if necessary.

• Code: 07.03:10
• Description: USB Hub not found
• Remedy: 1. Make sure Interconnect board connector labeled 'INPUT HUB' is properly connected. 2. Make sure Wukong board connector labeled JUSB2 is properly connected to the cable coming from Interconnect board. 3. If failure continues, troubleshoot the error by changing the USB cable from Engine PCA to Interconnect, if the error follows to the changed part the USB cable is faulty, if it does not, the part is faulty. 4. Replace the Interconnect PCA, see Interconnect PCA. 5. Replace the Formatter Board see Formatter 6. Replace the Engine PCA

• Code: 07.03:11
• Description: USB Scanner connected to incorrect port
• Remedy: Ensure that the USB cable from the Scanner to the Interconnect board is connected at the connection labeled 'SCANNER' and not 'HOST CON'

• Code: 07:10
• Description: Interconnect Board or Power cable has failed
• Remedy: 1. Check the condition and connections of the Power Cable, replace if necessary. 2. Replace the Interconnect Board

• Code: 08:01:11
• Description: Touch Control Panel USB Cable fails
• Remedy: 1. Check the condition and connections of the Touch Control Panel USB cable, replace if necessary. 2. If the error continues, replace the Touch Control Panel Touch Control Panel

• Code: 08:04
• Description: Touch Control Panel communication to the product functions at the initialization, but during normal working the communication is lost.
• Remedy: 1. Check the event log at the EWS support pages to see if there is another SE (for instance 07:10) and troubleshoot the problem more accurately.Appendix C: Obtaining the product log and the diagnostics package 2. Turn off the product and turn on again, and check to see if the error remains. 3. Upgrade the firmware For more information, see Appendix B: Emergency firmware upgrade with USB flash drive 4. Replace the HDD, see Hard Disk Drive 5. Escalate the issue.

• Code: 08:08
• Description: A feature on the Touch Control Panel hangs or will not function (copy,scan etc)
• Remedy: 1. Turn off the product and turn on again, and check to see if the error remains. 2. Upgrade the firmware For more information, see Appendix B: Emergency firmware upgrade with USB flash drive 3. Escalate the issue.

• Code: 08:11
• Description: No communication between the product and the Touch Control Panel
• Remedy: 1. Check the event log at the EWS support pages to see if there is another SE (for instance 07:10) and troubleshoot the problem more accurately.Appendix C: Obtaining the product log and the diagnostics package 2. Check the LED’s on the formatter to see if there is another issue and troubleshoot it more accurately. 3. Turn off the product and turn on again, and check to see if the error remains. 4. Upgrade the firmware 5. Check the condition of the USB cable, check it is not damaged or incorrectly connected. Reconnect USB cable (from Engine PCA to the Interconnect PCA or from Interconnect PCA to the Touch Control Panel 6. Replace the USB cable 7. Replace the Interconnect PCA, see Interconnect PCA. 8. Replace the Engine PCA see EE Box 9. If the error continues, replace the Touch Control Panel Touch Control Panel