• Code: 56:YZ
• Description: Drive roller analog encoder sensor fail or calibration failed.
• Remedy: • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Perform the Media Path Test to troubleshoot the problem further. • Replace the Encoder Disk and Encoder Sensor. • If the System Error continues, replace the Main PCA.

• Code: 58:YZ
• Description: The Color Sensor ESP (spectrophotometer) of the printer is not working well. It could be any of the following problems: • Problem with the Color Sensor ESP (spectrophotometer). • Communication problem between the Color Sensor ESP (spectrophotometer) and Carriage PCA. • The color sensor shutter does not open properly.
• Remedy: • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Replace the Color Sensor ESP (spectrophotometer). • If the problem persists check the internal code error (Press UP and CANCEL while the error is displayed). If the internal error code is 0x0606002 replace the Service Station. If the internal error code is 0x06060003 change the Carriage PCA.

• Code: 61:YZ
• Description: The file format is incorrect and the Printer cannot process the job.
• Remedy: • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the driver installed in the customer computer is the one that will work with that printer (i.e if the customer has a Z3100 without an HP-GL/2 upgrade kit, check that the driver installed is the PCL3GUi as other drivers will not work). • Check the graphic language setting of the Printer (Refer to the User's Guide). • Resend the file to the printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • The PostScript™ fonts are missing. Upgrading the Firmware will re-install the fonts. • The file cannot be printed because it is password protected. Resend the file without password protection.

• Code: 63:YZ
• Description: Input/Output problem through the network interface of the Formatter.
• Remedy: • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Network cable is correctly connected to the Formatter. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • If the System Error continues, replace the Formatter.

• Code: 64:YZ
• Description: Input/Output problem through the USB Port.
• Remedy: • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the USB cable is correctly connected to the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • If the System Error continues, replace the Formatter.

• Code: 65:YZ
• Description: Memory Driver Internal I/O error, I/O Socket Manager Internal I/O error.
• Remedy: • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the unknown port cable is correctly connected to the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • If the System Error continues, replace the Formatter.

• Code: 68:YZ
• Description: Loss of engine counters tracking.
• Remedy: • Reboot the printer. The printer will continue to function correctly, but the life counters will not continue counting until you restart the printer.

• Code: 71:19
• Description: Default Serial Number found in the main and backup NVM. It seems that both the Print Mech PCA and Hard Disk Drive have been replaced together.
• Remedy: • Perform the “Error 71:19 Recovery” Service Utility.You MUST NEVER replace both the Formatter and the PrintMech PCA at the same time. If both parts need to be replaced, you MUST first replace one part and then power ON the Printer until it completely initializes. Then you can power OFF the Printer and replace the other part.