• Code: 24:YZ
• Description: Ink Setup failure (you must bring purgers).
• Remedy: • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Insert the new purgers, reconnect the power cord and power On the Printer. • Perform the Ink Delivery System diagnostic test in order to check that the bongos (pushers) go up and down to pressurize ink in the tubes and the Out of Ink sensors work properly. • Try purging the Ink Supply Tubes again once the Printer has been restarted. • If the diagnostic test does not find any problem, install new cartridges in the printer and try purging the Ink Supply Tubes again. It could be that one of the cartridges is defective. • If the problem persists, replace the Ink Supply Tubes. • Replace the Formatter.

• Code: 2x.n:10
• Description: Ink supply error found during IDS diagnostic test. The n represents the ink supply that is failing. The ink supply furthest to the left is always 0, and then they count up from left to right.
• Remedy: • Replace the left or right Ink Supply Station, depending on which supply failed and.

• Code: 31:01
• Description: An error has been detected with the cutter.
• Remedy: • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check the Cutter Assembly for blockage or any other obvious problems. • Replace the Cutter Assembly.

• Code: 31:02
• Description: An error has been detected with the cutter.
• Remedy: • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check the Cutter Assembly for blockage or any other obvious problems. • Replace the Cutter Assembly.

• Code: 31:03
• Description: Paper is loaded. While testing the cutter, paper should not be loaded.
• Remedy: • Switch the Power OFF from the back of the Printer and disconnect the Power cord. • Unload the media. • Reconnect the power cord and power On the Printer.

• Code: 41:03
• Description: Media-Axis Motor failure (likely due to friction or obstacles in the media path).
• Remedy: • Same as 41:YZ but after testing the issue is repeatable.

• Code: 41:YZ
• Description: Media-Axis Motor failure (likely due to friction or obstacles in the media path).
• Remedy: • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction. • Perform the Paper Drive diagnostic test to troubleshoot the problem further. • If the problem persist check that the Media Advance Drive cable is not damaged and is correctly connected to the Main PCA. • Replace the Media Advance Drive. • If the System Error continues, replace the Main PCA.

• Code: 42:03
• Description: Scan-Axis Motor failure (likely due to obstacles in the scan axis or electrical fault).
• Remedy: • Same as 42:YZ but after testing the issue is repeatable.