Các lỗi thường gặp

Code :
  • Code: -
  • Display: Remove shipping lock from Tray 2
  • Description: The Tray 2 shipping lock was not removed before you turned the product on.
  • Remedy: Open Tray 2, and then remove the shipping lock.
  • Code: -
  • Display: Unsupported supply in use OR Unsupported supply installed To continue, press OK
  • Description: A non-supported supply has been installed. OR One of the print cartridges is for a different HP product. XX = 00 Black print cartridge XX = 01 Cyan print cartridge XX = 02 Magenta print cartridge XX = 03 Yellow print cartridge
  • Remedy: Install the correct supplies for this product. See the parts chapter in the service manual for supply part numbers.
  • Code: 10.00.00
  • Display: 10.0X.Y0 Supply memory error
  • Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
    Memory error Black print cartridge
  • Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
  • Code: 10.00.10
  • Display: 10.0X.Y0 Supply memory error
  • Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
    E-label missing Black print cartridge
  • Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
  • Code: 10.00.15
  • Display: 10.YY.15 Install <supply>
  • Description: The indicated supply has been removed or installed incorrectly.
    Black print cartridge
  • Remedy: Replace or install the indicated supply.
  • Code: 10.00.15
  • Display: Install <supply>
  • Description: A supply item is either not installed or installed incorrectly.
    Black cartridge
  • Remedy: Install the supply item or make sure that the installed supply item is fully seated.
  • Code: 10.00.25
  • Display: 10.YY.25 Wrong cartridge in <color> slot
  • Description: The indicated cartridge is installed in the wrong position.
    Black print cartridge
  • Remedy: Install the indicated cartridge in the correct position. From left to right, the correct cartridge order follows: Yellow Magenta Cyan Black
  • Code: 10.00.25
  • Display: Wrong cartridge in <color> slot
  • Description: The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order:
    Black
  • Remedy: Remove the print cartridge from that slot, and install a cartridge that is the correct color.
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