Code :

Code: 59.XX
Display: 59.XX Error
Description: The product has experienced an error with one of the internal motors. • 59.30 = Fuser motor startup error • 59.40 = Fuser motor rotation error • 59.70 = Black developer motor startup error • 59.71 = Cyan developer motor startup error • 59.72 = Magenta developer motor startup error • 59.73 = Yellow developer motor startup error • 59.80 = Black developer motor rotation error • 59.81 = Cyan developer motor rotation error • 59.82 = Magenta developer motor rotation error • 59.83 = Yellow developer motor rotation error • 59.90 = ETB motor start error • 59.99 = T2 clutch error • 59.A0 = ETB motor rotation error • 59.C0 = Developer motor rotation error • 59.F0 = Transfer alienation failure
Remedy: 1.Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the product.

Code: 79
Display: 79 Error
Description: The product has experienced an internal firmware error. Under most conditions, the product automatically restarts.
Remedy: 1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error is intermittent, attempt to isolate the issue to something specific in the customers environment. NOTE: If the 79 Error is caused by the network or a specific file, do not replace the product; it will not resolve the issue. Instead, attempt to isolate the issue in a way that demonstrates the error is caused by something in the environment. 4. If the error persists, replace the product. 5. If the error persists after product replacement, escalate to Level 3 so that Technical Marketing has visibility to the problem.

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