Description: The toner cartridge memory chip cannot be read or is missing. • 10.0000 = memory chip error • 10.1000 = memory chip is missing
Remedy: Reinstall the toner cartridge. Turn the product off and then on. If the message persists, replace the toner cartridge.
Code: 13.0000
Display: 13.0000
Description: Paper jam
Remedy:
Code: 20.0000
Display: 20.0000
Description: Memory out
Remedy:
Code: 21.0000
Display: 21.0000
Description: Page misfeed or mispick
Remedy:
Code: 41.2000
Display: 41.2000
Description: Beam detect malfunction
Remedy:
Code: 41.3000
Display: 41.3000
Description: Unexpected size
Remedy:
Code: 49
Display: 49 Error
Description: The product experienced an internal error.
Remedy: Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.