Các lỗi thường gặp

Code :
  • Code: ab12
  • Display: Fax storage is full. Canceling the fax send/receive.
  • Description: The amount of available memory for storing faxes is insufficient to store an incoming fax.
  • Remedy: action1. If you are using the Private Receive feature, print all received faxes to regain some memory.2. If the issue persists, clear faxes from memory:a. Open the Service menu.b. Touch the Fax Service button.c. Touch the Clear Saved Faxes menu item.
  • Code: ab12
  • Display: Genuine HP supply installed.
  • Description: A genuine HP supply was just installed.
  • Remedy: No action necessary.
  • Code: ab13
  • Display: Install <COLOR> cartridge.
  • Description: The indicated toner cartridge is missing or not seated correctly.
  • Remedy: Remove and reinstall the indicated supply.
  • Code: ab14
  • Display: Jam in output bin. Open rear door and clear jam.
  • Description: A paper jam occurred in the output bin area of the printer.
  • Remedy: action1. Follow the instructions on the control panel to clear the jammed media.2. If the issue persists:a. Use paper that meets HP specifications. Store paper unopened in its original packaging.b. Use the product in an area that meets the environmental specifications for this product.
  • Code: ab15
  • Display: Jam in Tray 1. Clear jam and then press [OK].
  • Description: A paper jam occurred while printing from the Tray 1 slot.
  • Remedy: action1. Follow the instructions on the control panel to clear the jammed media.2. If the issue persists:a. Adjust the side paper guides in the tray 1 slot. Allow the printer to pull the media in when inserted in the Tray 1 slot.b. Use paper that meets HP specifications. Store paper unopened in its original packaging.c. Use the product in an area that meets the environmental specifications for this product.3. If the issue persists, check the pick-up rollers for wear or damage and replace if necessary.
  • Code: ab16
  • Display: Jam in Tray 2. Clear jam and then press [OK].
  • Description: A paper jam occurred while printing from Tray 2.
  • Remedy: action1. Follow the instructions on the control panel to clear the jammed media.2. If the issue persists:a. Adjust the paper guides in the tray. Ensure the front paper guide is pushing the paper against the back edge of the tray.b. Use paper that meets HP specifications. Store paper unopened in its original packaging.c. Use the product in an area that meets the environmental specifications for this product.3. If the issue persists, check the pick-up rollers for wear or damage and replace if necessary.
  • Code: ab17
  • Display: Jam in Tray 3, Clear jam and then press OK
  • Description: The product has detected a jam in Tray 3.
  • Remedy: action1. Clear the jam from the area indicated on the product control panel, and then follow the control panel instructions.2. Make sure the paper guides in the tray are adjusted correctly for the size of paper.3. If the issue persists, replace the Optional Tray 3 Paper Pick-up Roller (HP Part #: RM2-5741-000CN).
  • Code: ab18
  • Display: Load paper
  • Description: The tray is empty.
  • Remedy: Load paper in the tray.
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