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Code :
  • Code: 10.00.70
  • Display: Replace <supply>
  • Description: This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
    Black print cartridge
  • Remedy: Replace the specified supply. Or, configure the product to continue printing by using the Manage Supplies menu.
  • Code: 10.00.70
  • Display: Replace Supplies
  • Description: This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
    Black print cartridge
  • Remedy: Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.
  • Code: 10.01.00
  • Display: 10.0X.Y0 Supply memory error
  • Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
    Memory error Cyan print cartridge
  • Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
  • Code: 10.01.10
  • Display: 10.0X.Y0 Supply memory error
  • Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
    E-label missing Cyan print cartridge
  • Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
  • Code: 10.01.15
  • Display: 10.YY.15 Install <supply>
  • Description: The indicated supply has been removed or installed incorrectly.
    Cyan print cartridge
  • Remedy: Replace or install the indicated supply.
  • Code: 10.01.25
  • Display: 10.YY.25 Wrong cartridge in <color> slot
  • Description: The indicated cartridge is installed in the wrong position.
    Cyan print cartridge
  • Remedy: Install the indicated cartridge in the correct position. From left to right, the correct cartridge order follows: Yellow Magenta Cyan Black
  • Code: 10.01.25
  • Display: Wrong cartridge in <color> slot
  • Description: The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order:
    Cyan
  • Remedy: Remove the print cartridge from that slot, and install a cartridge that is the correct color.
  • Code: 10.01.34
  • Display: 10.XX.34 Used supply in use
  • Description: The indicated cartridge is used.
    Cyan print cartridge
  • Remedy: NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.
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