Description: The Tray 2 shipping lock was not removed before you turned the product on.
Remedy: Open Tray 2, and then remove the shipping lock.
Code: -
Display: Unsupported supply in use OR Unsupported supply installed To continue, press OK
Description: A non-supported supply has been installed. OR One of the print cartridges is for a different HP product. XX = 00 Black print cartridge XX = 01 Cyan print cartridge XX = 02 Magenta print cartridge XX = 03 Yellow print cartridge
Remedy: Install the correct supplies for this product. See the parts chapter in the service manual for supply part numbers.
Code: 10.00.00
Display: 10.0X.Y0 Supply memory error
Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
Memory error Black print cartridge
Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Code: 10.00.10
Display: 10.0X.Y0 Supply memory error
Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
E-label missing Black print cartridge
Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Code: 10.00.15
Display: 10.YY.15 Install <supply>
Description: The indicated supply has been removed or installed incorrectly.
Black print cartridge
Remedy: Replace or install the indicated supply.
Code: 10.00.15
Display: Install <supply>
Description: A supply item is either not installed or installed incorrectly.
Black cartridge
Remedy: Install the supply item or make sure that the installed supply item is fully seated.
Code: 10.00.25
Display: 10.YY.25 Wrong cartridge in <color> slot
Description: The indicated cartridge is installed in the wrong position.
Black print cartridge
Remedy: Install the indicated cartridge in the correct position. From left to right, the correct cartridge order follows: Yellow Magenta Cyan Black
Code: 10.00.25
Display: Wrong cartridge in <color> slot
Description: The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order:
Black
Remedy: Remove the print cartridge from that slot, and install a cartridge that is the correct color.