Các lỗi thường gặp

Code :
  • Code: 33.XX.YY
  • Display: 33.XX.YY Used board/disk
  • Description: An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.
  • Remedy: To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk. To delete the data on the board or disk and continue, touch the OK button.
  • Code: 40.00.01
  • Display: 40.00.01 USB I/O buffer overflow To continue, touch “OK”
  • Description: The USB buffer has overflowed.
  • Remedy: Touch the OK button to print the transferred data (some data might be lost). Check the host configuration.
  • Code: 40.00.02
  • Display: 40.00.02 Embedded I/O buffer overflow To continue, touch “OK”
  • Description: The product has experienced a JetDirect buffer overflow.
  • Remedy: Touch the OK button to print the transferred data (some data might be lost). Check the host configuration.
  • Code: 40.00.05
  • Display: 40.00.05 Embedded I/O bad transmission To continue, touch “OK”
  • Description: The USB device has been removed.
  • Remedy: Touch the OK button to clear the error message. (Data will be lost.) Install the USB device.
  • Code: 41.02.00
  • Display: 41.02.00 Error
  • Description: A beam detected misprint error.
  • Remedy: Turn the product off, and then on. If the error persists, replace the laser/scanner assembly.
  • Code: 41.03.YZ
  • Display: 41.03.YZ Unexpected size in envelope feeder To use another tray, touch "Options"
  • Description: The product detected a different paper size than expected. - Y = 0 Size mismatch. Detected media is longer or shorter than expected. - Y = A Size mismatch. Detected media too long. - Y = B Size mismatch. Detected media too short. - Y = C Size mismatch. Inter-page gap error. - Z = D Source is duplexer - Z = E Source is envelope feeder - Z = 2 Source is Tray 2 - Z = 3 Source is Tray 3 - Z = 4 Source is Tray 4 - Z = 5 Source is Tray 5
  • Remedy: Make sure that the feeder is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. Use the Tray/Bin manual sensor test to verify that the envelope feeder paper sensor (PS1802) is correctly functioning. If the error persists, replace the envelope feeder.
  • Code: 41.03.YZ
  • Display: 41.03.YZ Unexpected size in tray <X>
  • Description: The product detected a different paper size than expected. - Y = 0 Size mismatch. Detected media is longer or shorter than expected. - Y = A Size mismatch. Detected media too long. - Y = B Size mismatch. Detected media too short. - Y = C Size mismatch. Inter-page gap error. - Z = D Source is duplexer - Z = E Source is envelope feeder - Z = 1 Source is Tray 1 - Z = 2 Source is Tray 2 - Z = 3 Source is Tray 3 - Z = 4 Source is Tray 4 - Z = 5 Source is Tray 5
  • Remedy: Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning. If the error persists, replace the lifter assembly.
  • Code: 41.05.YZ
  • Display: 41.05.YZ Unexpected type in tray <X>
  • Description: The product detected a different paper type than expected. - Y = 0 (expected type) Unknown - Y = 1 (expected type) Normal media - Y = 3 (expected type) LBP OHT - Y = 6 (expected type) Non-assured OHT - Y = 7 (expected type) Heavy media - Y = 8 (expected type) Light media - Y = 9 (expected type) Rough media - Y = C (expected type) Heavy media 3 - Y = D (expected type) Heavy media 2 - Z = 1 (detected type) Normal media - Z = 3 (detected type) LBP OHT - Z = 6 (detected type) Non-assured OHT - Z = 7 (detected type) Heavy media . Z = 8 (detected type) Light media - Z = 9 (detected type) Rough media - Z = B (detected type) Heavy glossy media (glossy media 2) - Z = C (detected type) Heavy media 3 - Z = D (detected type) Heavy media 2
  • Remedy: Load the tray with the size and type of paper indicated, or use another tray if available. If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings. Clean the Media Sensor. If the error persists, replace the paper pickup assembly.
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