• Code: 41.05.YZ
• Display: 41.05.YZ Unexpected type in tray <X>
• Description: The product can detect the type of paper in the paper path, and it adjusts the print mode accordingly. The product uses two types of media sensors: • Reflection: Detects the glossiness of the paper. • Transmission: Detects the thickness of the paper. Tray X is loaded with a media type (transparencies, envelopes, etc.) that is different than what they tray is configured to use. Y = Expected type, Z = Detected type • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = 0: Photo Media (1, 2, or 3) • Z = 1: Auto Sense (Normal) • Z = 2: Normal (typed not from Auto Sense) • Z = 3: Light media 1, 2, or 3 mode • Z = 4: Heavy media 1 • Z = 5: Heavy media 2 • Z = 6: Heavy media 3 • Z = 7: Glossy media 1 • Z = 8: Glossy media 2 • Z = 9: Glossy media 3 • Z = A: Glossy film • Z = B: OHT • Z = C: Label • Z = D: Envelope 1, 2, or 3 mode • Z = E: Rough • Z = F: Other mode
• Remedy: 1. Load the tray with the size and type of paper indicated, or use another tray if available. 2. If this message displays and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings. 3. Check all application and product settings to make sure that the Type setting is correct.

• Code: 41.XX.YZ
• Display: 41.XX.YZ Error To continue
• Description: This section covers all other errors of the form 41.XX.YZ not covered in the previous sections. A product error has occurred. XX = error type Y = fuser mode Z = input tray • XX = 02 Beam detect misprint • XX = 09 Sub thermistor abnormally high • XX = 10 Pickup failure. • XX = 11 Illegal Duplex. • XX = 18 Scan line inclination adjustment • XX = 20 Image drum HV • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = 0 Envelope feeder • Z = 1 Tray 1 • Z = 2 Tray 2 • Z = 3 Tray 3 • Z = 4 Tray 4 • Z = 5 Tray 5 • Z = 6 Tray 6 • D Duplexer
• Remedy: 1. To clear the message, touch the OK button. 2. If the message displays again, turn the product off, and then on again. 3. If the error persists, replace the DC Controller PCA.

• Code: 42.XX.YZ
• Display: 42.XX.YZ
• Description: Internal system failure
• Remedy: 1. Turn the product off then on, and retry. 2. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

• Code: 44.01.XX
• Display: 44.01.XX Error Event log message
• Description: A digital send error has occurred.
• Remedy: No action necessary. This error message should automatically clear. Try to send the job again. If error does not clear or returns: • Use optimal resolution and image quality settings. • wait till all the digital send jobs have been processed. • Reboot and retry job. • Verify if there is an attachment limit on the email. • Verify network connectivity, SMTP gateways, access to folder share.

• Code: 44.03.XX
• Display: 44.03.XX Error Event log message
• Description: A digital send error has occurred.
• Remedy: Try to send the job again. If error does not clear or returns: • Use optimal resolution and image quality settings. • wait till all the digital send jobs have been processed. • Reboot and retry job. • Verify if there is an attachment limit on the email. • Verify network connectivity, SMTP gateways, access to folder share.

• Code: 44.10.XX
• Display: 44.10.XX Error Event log message
• Description: A send to e-mail error has occurred.
• Remedy: No action necessary.

• Code: 44.34.XX
• Display: 44.34.XX Error Event log message
• Description: A fax error has occurred.
• Remedy: 1. Try to send the job again. 2. Check the fax settings to make sure they are set to the proper settings for the environment. 3. If the issue persists, see document - “Solve fax problems", for additional fax troubleshooting information.

• Code: 44.92.XX
• Display: 44.92.XX Error Event log message
• Description: A fax error has occurred.
• Remedy: 1. Try to send the job again. 2. Check the fax settings to make sure they are set to the proper settings for the environment. 3. If the issue persists, see document - “Solve fax problem” for additional fax troubleshooting information.