• Code: 13.A8.D3
• Display: 13.A8.D3
• Description: Jam in Upper Right Door This jam occurs when the media does not reach the Tray 2C feed sensor (PS8) in the designated amount of time after the Tray 3B feed sensor (PS1403) sensed the leading edge of the paper when printing from Tray 3.
• Remedy: 1. Clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the DC controller PCA. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test PS1402 using the Tray/Bin Manual sensor test to verify that the sensor is functioning correctly. 8. Touch Component Test. 9. Run the Tray 3 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 10. Run the Tray 3 intermediate feed motor (M2) drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 11. If the error persists, replace the paper pickup assembly.

• Code: 13.A8.D4
• Display: 13.A8.D4
• Description: Jam in Upper Right Door This jam occurs when the media does not reach the Tray 2C feed sensor (PS8) in the designated amount of time after the HCI Exit sensor (PS3301) sensed the leading edge of the paper when printing from Tray 4 or Tray 5. • D4 = Tray 4 • D5 = Tray 5
• Remedy: 1. Clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Run a Paper Path Test from both Tray 4 and Tray 5 to validate the issue. 5. Test PS3301 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 6. Touch Component Test. 7. Run the intermediate feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup drive assembly. 8. Run the intermediate feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the Merge Drive Assembly and/or Merge Assembly.

• Code: 13.AA.EE
• Display: 13.AA.EE
• Description: HCI Door Open Jam This jam occurs when the HCI right door (SW3301) is opened during printing.
• Remedy: 1. Close the Lower Right door to allow the product to attempt to clear the jam. 2. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 3. Test SW3301 using the Manual Sensor Switch test to verify that the switch is functioning correctly. 4. If the error persists, replace the Merge Assembly.

• Code: 13.AB.EE
• Display: 13.AB.EE
• Description: HCI Door Open Jam. This jam occurs when the HCI inner flap door (PS3306) is opened during printing.
• Remedy: 1. Close the inner flap door to allow the product to attempt to clear the jam. 2. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 3. Test PS3306 using the Manual Sensor test to verify that the sensor is functioning correctly. 4. If the error persists, replace the left tray pickup assembly.

• Code: 13.B2.A1
• Display: 13.B2.Az
• Description: This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor (PS4) when printing from the Tray 1.
• Remedy: 1. Open the front door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the transfer roller is seated correctly and not worn or deformed. Replace the roller if necessary. 4. Check the registration assembly for proper operation. Replace the registration assembly as needed. 5. If media is stopped under the toner cartridge, but has moved most of the way through registration, try another toner cartridge. If necessary, replace the toner cartridge. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly.

• Code: 13.B2.A2
• Display: 13.B2.Az
• Description: This jam occurs when the media is present longer than" the expected media length plus 50mm" or more is detected at the Registration sensor (PS4) when printing from the Tray 2.
• Remedy: 1. Open the front door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the transfer roller is seated correctly and not worn or deformed. Replace the roller if necessary. 4. Check the registration assembly for proper operation. Replace the registration assembly as needed. 5. If media is stopped under the toner cartridge, but has moved most of the way through registration, try another toner cartridge. If necessary, replace the toner cartridge. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly.

• Code: 13.B2.A3
• Display: 13.B2.Az
• Description: This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor (PS4) when printing from the Tray 3.
• Remedy: 1. Open the front door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the transfer roller is seated correctly and not worn or deformed. Replace the roller if necessary. 4. Check the registration assembly for proper operation. Replace the registration assembly as needed. 5. If media is stopped under the toner cartridge, but has moved most of the way through registration, try another toner cartridge. If necessary, replace the toner cartridge. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly.

• Code: 13.B2.A4
• Display: 13.B2.Az
• Description: This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor (PS4) when printing from the Tray 4.
• Remedy: 1. Open the front door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the transfer roller is seated correctly and not worn or deformed. Replace the roller if necessary. 4. Check the registration assembly for proper operation. Replace the registration assembly as needed. 5. If media is stopped under the toner cartridge, but has moved most of the way through registration, try another toner cartridge. If necessary, replace the toner cartridge. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test the TOP sensor (PS4) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If it is not, replace the registration sensor assembly.