Code :

Code: 13.WX.YZ
Display: 13.WX.YZ Fuser area jam (top cover)
Description: Fuser delay jam from Tray 1-6. This jam occurs when the leading edge of the page does not reach the fuser output sensor (SR12) in designated amount of time. NOTE: In the event log, this error appears as 13.B9.DX. “X” indicates the source tray. Z indicates the source tray - 1 = Tray 1 - 2 = Tray 2 - 3 = Tray 3 - 4 = Tray 4 - 5 = Tray 5 - 6 = Tray 6
Remedy: 1. Open the left door to release fuser roller pressure. IMPORTANT: Do not attempt to remove the jammed paper. Open the top cover, and then remove the toner cartridge. Remove any jammed paper, and then reinstall the toner cartridge. Close the top cover and left door. 2. Check for obstructions in the paper path and rollers at the fuser for damage. Replace the fuser if necessary. 3. Use the Manual sensor tests to toggle the fuser output sensor (SR12). If the sensor is not properly functioning, replace the fuser. 4. Inspect the following connectors: - Fuser, J1 - Fuser motor, J1100 - DC controller, J6 and J47 - High-voltage power supply, J902 5. Use the Components tests to activate the fuser drive motor (listen for the motor to rotate). If the motor is not properly functioning, replace the fuser

Code: 20.00.00
Display: 20.00.00 Insufficient memory: <Device> To continue, touch “OK”
Description: The product has experienced a memory error. You might have tried to transfer too many fonts or macros.
Remedy: Press the OK button to print the transferred data. Some data might be lost. Reduce the page complexity or add product memory.

Code: 30.01.01
Display: 30.01.01
Description: The flatbed cover sensor was interrupted.
Remedy: No action necessary. This error message should automatically clear. If the error persists, open the Scanner Tests to test the Flatbed cover sensor.

Code: 30.01.06
Display: 30.01.06
Description: A scan control board fan error has occurred.
Remedy: 1. Turn the product off, and then on. 2. Replace the scan control board. 3. If the error persists, replace the scanner assembly.

Code: 30.01.08
Display: 30.01.08
Description: The flatbed optical assembly cannot find the origin notch.
Remedy: This is an informational message, and no action is required. If the flatbed optical assembly cannot find the origin notch on the flatbed scanner, the scanned image might be offset on the copied page. The image displacement will be less then 1 mm or pixel off.

Code: 30.01.41
Display: 30.01.41
Description: The formatter lost connections with the scanner control board or communication was corrupted.
Remedy: 1. Turn the product off, and then on. 2. Reseat the formatter. 3. Upgrade the firmware. 4. Verify that the PCI express cable is connected to the product and to the interconnect board/ formatter and scanner control board. 5. Verify the scanner control board has power. 6. Replace the scanner control board. 7. Replace the formatter. 8. Replace the interconnect board. 9. If the error persists, please escalate this problem to your Global Business unit.

Code: 30.01.43
Display: 30.01.43
Description: Copy processor board memory check failure during the initial memory check. The copy processor board resides on the scanner control board.
Remedy: 1. Turn the product off, and then on. 2. Replace the scanner control board. 3. Replace the formatter.