Code :

Code: 31.13.01
Display: 31.13.01
Description: Paper pick was initiated, but the page didn't make it to the pick success sensor.
Remedy: 1. Open the ADF lid, pull sheets back into input tray, and resume the job. 2. Check the paper guides and make sure they are set to the correct paper width. 3. Make sure the input tray is not overloaded. 4. Check the document feeder page count for roller life. 5. Verify the paper meets the product specifications. 6. Make sure the ADF roller door is completely closed. 7. Check the event log for 31.03.30 errors, and resolve those errors first. 8. Clean the document feeder roller. 9. Open the following menus: - Administration - Troubleshooting - Diagnostic Tests - Scanner Tests Actuate the Pick-success Sensor. If the sensor does not show functionality when tested, replace the Document feeder.

Code: 31.13.02
Display: 31.13.02
Description: The paper passed the pick success sensor and then jammed in the document feeder paper path.
Remedy: 1. Clear the paper path and try feeding the page again. 2. Verify the paper meets the product specifications. 3. Check the paper guides and make sure they are set to the correct paper width. 4. Verify the paper path is clear. 5. Check for motor stall 31.03.31 and 31.03.32 errors. 6. Open the following menus: - Administration - Troubleshooting - Diagnostic Tests - Scanner Tests Actuate the Paper-path Sensor 1. If the sensor does not show functionality when tested, replace the document feeder.

Code: 31.13.13
Display: 31.13.13
Description: The jam access door is open.
Remedy: 1. Verify the jam access cover is closed. 2. Try feeding the paper again. 3. Verify the flag is not broken off. 4. Open the following menus: - Administration - Troubleshooting - Diagnostic Tests - Scanner Tests Actuate the ADF Jam Cover Sensor. If the sensor does not show functionality when tested, replace the document feeder.

Code: 31.13.14
Display: 31.13.14
Description: This is a feed jam in the document feeder, and the motor is not turning.
Remedy: 1. Verify the paper meets the product specifications. 2. Make sure the document feeder input tray is not overloaded. 3. Check the event log for document feeder errors, and resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If there is no error, then the motor is good. 5. Verify the motor cables are connected. 6. Reseat the document feeder to scanner control board. 7. Replace the document feeder.

Code: 31.13.15
Display: 31.13.15
Description: This is a duplex refeed jam in the document feeder. The paper jam occurs on the back-side copy. The duplex refeed does not make it to the deskew sensor.
Remedy: 1. Remove the jammed paper. 2. Verify there is nothing in the paper path of the duplex refeed area. 3. Retry the copy job. 4. Replace the document feeder.