• Code: 41.02.00
• Display: 41.02.00 Error
• Description: A beam detected misprint error.
• Remedy: Turn the product off, and then on. If the error persists, replace the laser/scanner assembly.

• Code: 41.02.0Z
• Display: 41.02.0Z Error
• Description: A beam detected misprint error. • Z = 5: Black drum station • Z = 6: Cyan drum station • Z = 7: Magenta drum station • Z = 8: Yellow drum station
• Remedy: Turn the product power off, and then on again. If the error persists, replace the laser/scanner assembly.

• Code: 41.03.YZ
• Display: 41.03.YZ Unexpected size in Tray <X>
• Description: The product detected a different paper size than expected. • Y = 0 Size mismatch• Detected media is longer or shorter than expected. • Y = A Size mismatch• Detected media too long. • Y = B Size mismatch• Detected media too short. • Z = 1 Source is Tray 1. • Z = 2 Source is Tray 2. • Z = 3 Source is Tray 3. • Z = 4 Source is Tray 4. • Z = 5 Source is Tray 5. • Z = 6 Source is Tray 6.
• Remedy: Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. Use the Tray/Bin Manual Sensor Test to verify that the tray paper switch is correctly functioning. If the error persists, replace the lifter assembly.

• Code: 41.03.YZ
• Display: 41.03.YZ Unexpected size in Tray <X> To use another tray, touch "Options"
• Description: The product detected a different paper size than expected. Y = Size mismatch, Z = Source
  • Y = 0: Detected paper is longer or shorter than expected • Y = A: Detected paper too long • Y = B: Detected paper too short • Y = C: Unexpected size • Y = D: Detected media too wide • Y = E: Detected media too narrow • Z = 1: Tray 1 • Z = 2: Tray 2 • Z = 3: Tray 3 • Z = 4: Tray 4 • Z = 5: Tray 5 • Z = 6: Tray 6 • Z = D: Duplexer
• Remedy: 1. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. 2. Use the Tray/Bin Manual Sensor Test to verify that the tray paper switch is correctly functioning. 3. If the error persists, replace the lifter assembly.

• Code: 41.04.YZ
• Display: 41.04.YZ
• Description: An unknown misprint error occurred on the product. Y = Type, Z = Tray
  • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = 0: From unknown tray • Z = 1: From Tray 1 • Z = 2: From Tray 2 • Z = 3: From Tray 3 • Z = 4: From Tray 4 • Z = 5: From Tray 5 • Z = 6: From Tray 6 • Z = 7: From Tray 7 • Z = 8: From Tray 8 • Z = 9: From Tray 9 • Z = D: From duplexer
• Remedy: 1. Turn the product power off, and then on. 2. If the error persists, replace the laser/scanner assembly.

• Code: 41.05.YZ
• Display: 41.05.YZ Unexpected type in Tray <X>
• Description: The product detected a different paper type than expected. Y = Expected type, Z = Detected type
  • Y = 0: Unknown • Y = 1: Normal paper • Y = 3: LBP transparency • Y = 4: Glossy paper • Y = 5: Gloss film • Y = 6: Non-assured transparency • Y = 7: Heavy paper • Y = 8: Light paper • Y = 9: Rough paper • Y = A: Extra heavy glossy paper (glossy paper 3) • Y = B: Heavy glossy paper (glossy paper 2) • Y = C: Heavy paper 3 • Y = D: Heavy paper 2 • Z = 1: Normal paper • Z = 3: LBP transparency • Z = 4: Glossy paper • Z = 5: Gloss film • Z = 6: Non-assured transparency • Z = 7: Heavy paper • Z = 8: Light paper • Z = A: Extra heavy glossy paper (glossy paper 3) • Z = B: Heavy glossy paper (glossy paper 2) • Z = C: Heavy paper 3 • Z = D: Heavy paper 2
• Remedy: 1. Load the tray with the size and type of paper indicated, or use another tray if available. 2. If this message displays and the tray is loaded with the correct paper type, check the print driver settings to make sure that they match the tray type settings. 3. Clean the media sensor. 4. If the error persists, replace the paper pickup assembly.

• Code: 41.05.YZ
• Display: 41.05.YZ Unexpected type in Tray <X> To use another tray, touch "Options"
• Description: The product detected a different paper type than expected and another tray is available for use. Y = Expected type, Z = Detected type
  • Y = 0: Unknown • Y = 1: Normal paper • Y = 3: LBP transparency • Y = 4 Glossy paper • Y = 5: Gloss film • Y = 6: Non-assured transparency • Y = 7: Heavy paper • Y = 8: Light paper • Y = 9: Rough paper • Y = A: Extra heavy glossy paper (glossy paper 3) • Y = B: Heavy glossy paper (glossy paper 2) • Y = C: Heavy paper 3 • Y = D: Heavy paper 2 • Z = 1: Normal paper • Z = 3: LBP transparency • Z = 4: Glossy paper • Z = 5: Gloss film • Z = 6: Non-assured transparency • Z = 7: Heavy paper • Z = 8: Light paper • Z = A: Extra heavy glossy paper (glossy paper 3) • Z = B: Heavy glossy paper (glossy paper 2) • Z = C: Heavy paper 3 • Z = D: Heavy paper 2
• Remedy: 1. Load the tray with the size and type of paper indicated, or use another tray if available. 2. If this message displays and the tray is loaded with the correct paper type, check the print driver settings to make sure that they match the tray type settings. 3. Clean the paper sensor. 4. If the error persists, replace the paper pickup assembly.

• Code: 41.07.YZ
• Display: 41.07.YZ Error To continue, touch “OK”
• Description: A media transportation error has occurred
  .• Y = 0 Photo media 1, Photo media 2, Photo media 3, Designated media 2, Designated media 3, or N/ A, typed or AutoSense. • Y = 1 AutoSense (Normal): special case distinguished from typed Normal. • Y = 2 Normal: typed (not AutoSense). • Y = 3 Light media 1, 2, or 3: typed or AutoSense. • Y = 4 Heavy media 1: typed or AutoSense. • Y = 5 Heavy media 2: typed or AutoSense. • Y = 6 Heavy media 3: typed or AutoSense. • Y = 7 Glossy media 1: typed or AutoSense. • Y = 8 Glossy media 2: typed or AutoSense. • Y = 9 Glossy media 3: typed or AutoSense. • Y = A Glossy film: typed or AutoSense. • Y = B OHT: typed or AutoSense. • Y = C Label. • Y = D Envelope 1, Envelope 2, or Envelope 3. • Y = E Rough (designated media 1): typed or AutoSense. • Z = 1 Tray 1. • Z = 2 Tray 2. • Z = 3 Tray 3. • Z = 4 Tray 4. • Z = 5 Tray 5. • Z = 6 Tray 6. • Z = D Duplexer.
• Remedy: Turn the product off, and then on. If the error persists, replace the DC controller PCA.