• Code: 13.D2.Az
• Display: 13.D2.Az
• Description: Jam in Left Door This jam occurs when the media stays at the duplex delivery sensor (PS2004) for a designated amount of time after it has reached the duplex delivery sensor (PS2004). • 13.D2.A2 The fuser is printing in fuser mode Normal. • 13.D2.A3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D2.A4 The fuser is printing in fuser mode Heavy 1. • 13.D2.A5 The fuser is printing in fuser mode Heavy 2. • 13.D2.AB The fuser is printing in fuser mode Transparency. • 13.D2.AD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).
• Remedy: 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Remove and inspect the duplexer unit. Clear and clean the duplexer as needed. 4. If the issue persists, replace the duplexer.

• Code: 13.D2.Dz
• Display: 13.D2.Dz
• Description: Jam in Left Door This jam occurs when the media does not reach the duplex delivery sensor (PS2004) in a designated amount of time after the duplex pre-registration sensor (PS2003) sensed the leading edge. • 13.D2.D2 The fuser is printing in fuser mode Normal. • 13.D2.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D2.D4 The fuser is printing in fuser mode Heavy 1. • 13.D2.D5 The fuser is printing in fuser mode Heavy 2. • 13.D2.DB The fuser is printing in fuser mode Transparency. • 13.D2.DD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).
• Remedy: 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Remove and inspect the duplexer unit. Clear and clean the duplexer as needed. 4. If the issue persists, replace the duplexer.

• Code: 13.D2.FF
• Display: 13.D2.FF
• Description: Jam in Left Door This jam occurs when residual media is detected at the duplex delivery sensor (PS2004) or the duplex residual sensor (PS2005) at power on.
• Remedy: 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Remove and inspect the duplexer unit. Clear and clean the duplexer as needed. 4. If the issue persists, replace the duplexer.

• Code: 13.D4.Az
• Display: 13.D4.Az
• Description: Jam in Left Door This jam occurs when the media stays at the duplex pre-registration sensor (PS2003) for a designated amount of time after it has reached the duplex pre-registration sensor (PS2003). • 13.D4.A2 The fuser is printing in fuser mode Normal. • 13.D4.A3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D4.A4 The fuser is printing in fuser mode Heavy 1. • 13.D4.A5 The fuser is printing in fuser mode Heavy 2. • 13.D4.AB The fuser is printing in fuser mode Transparency. • 13.D4.AD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).
• Remedy: 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Remove and inspect the duplexer unit. Clear and clean the duplexer as needed. 4. If the issue persists, replace the duplexer.

• Code: 13.D4.Dz
• Display: 13.D4.Dz
• Description: Jam in Left Door This jam occurs when the media does not reach the duplex pre-registration sensor (PS2003) in a designated amount of time after the duplex switchback sensor (PS2002) sensed the leading edge. • 13.D4.D2 The fuser is printing in fuser mode Normal. • 13.D4.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D4.D4 The fuser is printing in fuser mode Heavy 1. • 13.D4.D5 The fuser is printing in fuser mode Heavy 2. • 13.D4.DB The fuser is printing in fuser mode Transparency. • 13.D4.DD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).
• Remedy: 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Remove and inspect the duplexer unit. Clear and clean the duplexer as needed. 4. If the issue persists, replace the duplexer.

• Code: 13.E1.Dz
• Display: 13.E1.Dz
• Description: Jam in Left Door This jam occurs when the media does not reach the face down bin full sensor (PS1452) in a designated amount of time after the face down output sensor (PS1451) sensed the leading edge. • 13.E1.D2 The fuser is printing in fuser mode Normal. • 13.E1.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.E1.D4 The fuser is printing in fuser mode Heavy 1. • 13.E1.D5 The fuser is printing in fuser mode Heavy 2. • 13.E1.DB The fuser is printing in fuser mode Transparency. • 13.E1.DD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).
• Remedy: 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Reseat the connections to the DC controller. 4. Make sure that the delivery flags move smoothly. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test the face down bin full sensor (PS1452) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the delivery sensor assembly. 7. Touch Component Test. 8. Inspect the Left Door Diverter Assembly. Test the Diverter solenoids SL1 and SL2001 to verify that the diverter is functioning correctly. 9. Manually toggle the white activation rod in the diverter. Replace the diverter if necessary. 10. If the issue persists, replace the delivery unit.

• Code: 13.E1.FF
• Display: 13.E1.FF
• Description: Residual Jam - Jam in Left Door This jam occurs when residual media is detected at the face down bin full sensor (PS1452) at power on.
• Remedy: 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Reseat the connections to the DC controller. 4. Make sure that the delivery flags move smoothly. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test the face down bin full sensor (PS1452) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the delivery sensor assembly. 7. If the issue persists, replace the delivery unit.

• Code: 13.E6.Az
• Display: 13.E6.Az
• Description: Jam in Left Door This jam occurs when the media stays at the face down output sensor (PS1451) for a designated amount of time after it has reached the face down output sensor (PS1451). • 13.E6.A2 The fuser is printing in fuser mode Normal. • 13.E6.A3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.E6.A4 The fuser is printing in fuser mode Heavy 1. • 13.E6.A5 The fuser is printing in fuser mode Heavy 2. • 13.E6.AB The fuser is printing in fuser mode Transparency. • 13.E6.AD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).
• Remedy: 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Reseat the connections to the DC controller. 4. Make sure that the delivery flags move smoothly. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test the face down bin full sensor (PS1452) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. 7. If necessary, replace the delivery unit.ng