• Code: 13.XX
• Display: 13.XX Jam in <location>
• Description: The product has detected a jam.
• Remedy: Clear the jam from the location indicated. The job should continue to print. If it does not, try reprinting the job.

• Code: 21.X
• Display: 21.X Print failure
• Description: The product cannot process the page.
• Remedy: Press OK to continue printing the job, but output might be affected. If the error persists, turn the power off and then on. Resend the print job.

• Code: 41.2
• Display: 41.2 Engine error
• Description: The product experienced an internal error.
• Remedy: Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

• Code: 41.3
• Display: 41.3 Unexpected size in tray x
• Description: The product has detected print media in the tray that does not
• Remedy: Load the correct media into the tray, or configure the tray for the

• Code: 41.X
• Display: 41.X.Error
• Description: A temporary printing error has occurred.
• Remedy: 1. Make sure that the paper meets specifications. If pages stick together, the paper sensors might detect a sheet of paper longer than expected. 2. Verify that the paper size settings in the control panel, printer driver, and software program match. 3. Verify that the correct paper size is loaded in the product.

• Code: 49
• Display: 49 Error
• Description: The product experienced an internal error.
• Remedy: Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

• Code: 50.X
• Display: 50.X Fuser error
• Description: The product has experienced an error with the fuser.
• Remedy: 1. Turn the product power off and then on. 2. If you have replaced the fuser, make sure that the correct voltage version is installed (110 V or 220 V). 3. Make sure that the following connectors are seated: . J102 on the engine controller PCA (AC voltage) . J210 on the engine controller PCA (TH1) 4. Replace the fuser

• Code: 51.XX
• Display: 51.XX Error
• Description: The product has experienced a laser/scanner assembly error.
• Remedy: 1. Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. 2. Make sure that the following connectors are seated: . J1103. . J1. . All connectors on the laser/scanner assembly 3. If all connectors are seated and the error persists, replace the laser/scanner assembly.