• Code: 13.05.00
• Display: 13.05.00 JAM INSIDE TOP COVER
• Description: Paper failed to reach the delivery sensor within a specified period of time when a print job was initiated. When troubleshooting paper jams, always observe where the leading edge of the paper stops in the jam.
• Remedy: 1. Verify that nothing is obstructing paper movement within the paper path. 2. Verify that the fuser motor (M2) connector is firmly seated. The fuser motor wiring is hard-wired to the back of the ECU at connector J501. The motor connector is free-standing behind the ECU. To see if the fuser motor is functional, observe the output stacker rollers while turning on the device. If the rollers rotate, the motor is functional. If they do not rotate, verify the connection.

• Code: 13.31.00
• Display: 13.31.00 JAM INSIDE FRONT DOOR
• Description: A jam has occurred inside the front door.
• Remedy: 1. Verify that nothing is obstructing paper movement within the paper path. 2. Verify that the face-up tray sensor (PS1) is functioning properly. 3. Verify that connection J505 is firmly seated on the ECU. 4. Open and close the cartridge door to clear the error message

• Code: 13.65.0
• Display: 13.65.00 JAM INSIDE REAR DOOR
• Description: A jam has occurred in the rear door area.
• Remedy: 1. Verify that nothing is obstructing paper movement within the paper path. 2. Verify that the sensor connections on the rear of the fuser assembly are seated correctly. 3. Verify that connection J405 is firmly seated on the ECU. 4. Open and close the cartridge door to clear the error message

• Code: 13.67.0
• Display: 13.67.00 JAM INSIDE REAR DOOR
• Description: A jam has occurred in the rear door area.
• Remedy: 1. Verify that nothing is obstructing paper movement within the paper path. 2. Verify that high-voltage power supply flat ribbon cable connection J404 is firmly seated on the ECU. 3. Open and close the cartridge door to clear the error message

• Code: 13.XX.XX
• Display: 13.XX.YY FUSER JAM INSIDE TOP COVER
• Description: A jam has occurred in the fuser area.
• Remedy: 1. Press "down" to see step-by-step information. 2. Open the cartridge door, and then remove the print cartridge. 3. Remove all media found. 4. Lift the metal flap, and then remove any media remaining. 5. Reinstall the print cartridge, and then close the cartridge door. 6. To exit, press ?

• Code: 13.XX.XX
• Display: 13.XX.YY JAM IN TRAY 2
• Description: A page is jammed in tray 2.
• Remedy: 1. Verify that the type and quality of the media that you are using meet HP specifications. 2. Verify that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media. 3. Remove tray 2, clear the jam, and then reinstall tray 2. 4. Verify that the tray 2 pickup roller and separation pad are installed correctly. 5. Verify that solenoid SL2 is firmly seated on ECU connector J504. Verify that SL2 is being energized by removing the cover and observing the solenoid during a feed operation. 6. Open and close the cartridge door to clear the error message.

• Code: 13.XX.XX
• Display: 13.XX.YY JAM IN TRAY X
• Description: A page is jammed in the tray indicated.
• Remedy: 1. Verify that the type and quality of the media that you are using meet HP specifications. 2. Verify that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media. 3. Verify that the tray pickup roller and separation pad are installed correctly. 4. Open and close the cartridge door to clear the error message.

• Code: 13.XX.XX
• Display: 13.XX.YY JAM INSIDE DUPLEXER
• Description: A jam has occurred inside the duplexer.
• Remedy: 1. Press "down" to see step-by-step information. 2. Remove the duplexer from the rear of the device. 3. Look inside the device duplex area and remove any media. 4. Remove any media from the duplexer.