• Code: 99.00.09
• Description: Upgrade canceled by user A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user.
• Remedy: Resend the RFU.

• Code: 99.00.10
• Description: Upgrade canceled by user A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the header number and size.
• Remedy: Resend the RFU.

• Code: 99.00.11
• Description: Upgrade canceled by user A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the rest of the header.
• Remedy: Resend the RFU.

• Code: 99.00.12
• Description: Upgrade not performed the file is invalid A remote firmware upgrade (RFU) was not performed. The header number is 1, but the header size does not match version 1 size.
• Remedy: Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.

• Code: 99.00.13
• Description: Upgrade not performed the file is invalid A remote firmware upgrade (RFU) was not performed. The header number is 2, but the header size does not match version 2 size.
• Remedy: Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.

• Code: 99.00.14
• Description: Upgrade not performed the file is invalid A remote firmware upgrade (RFU) was not performed. The file is invalid.
• Remedy: Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.

• Code: 99.00.2X
• Description: There is a compatibility issue with the firmware. The specific message varies depending on the cause, but the solution for each message is the same. •99.00.20 (event log) The bundle is not for this product.•99.00.21 (event log) The bundle is not signed with the correct signature, or the signature is invalid.•99.00.22 (event log) The bundle header version is not supported by this firmware.•99.00.23 (event log) The package header version is not supported by this firmware.•99.00.24 (event log) The format of the bundle is invalid.•99.00.25 (event log) The format of the package is invalid.•99.00.26 (event log) A CRC32 check did not pass.•99.00.27 (event log) An I/O error occurred while downloading the bundle.
• Remedy: 99.00.27 only:1. Turn the product off, and then on.2. Resend the firmware upgrade.3. If the error persists, try installing the upgrade by another method (USB or Embedded Web Server).

• Code: 99.01.XX
• Description: A firmware install error has occurred. The specific message varies depending on the cause, but the solution for each message is the same.•99.01.00•99.01.10•99.01.20•99.01.21
• Remedy: Reload the firmware.