• Code: 947-02
• Description: Transfer Roll
  Cyan transfer roll has failed.
• Remedy: 1 Turn the printer off and remove the rear cover. Check connector JHVPS1 for proper connection to system card, cable for pinch points and cable or connector for any other damage. Is cable properly connected and damage free? Go step 2. If connector is damaged on system card, replace system card. Go to “System card removal”. If HVPS1 cable is damaged, replace top access cover assembly. Go to “Top access cover assembly removal”.
  2 Disconnect JHVPS1 from system card and HVPS. Check for the following continuity. JHVPS1 cable HVPS end System card end pin 15 pin 15 pin 16 pin 16 Is continuity present? Go to step 3. Replace top access cover assembly. Go to “Top access cover assembly removal”.
  3 Remove HVPS. Go to “High volt power supply (HVPS) removal”. Check for continuity between cyan1 and cyan2 on transfer contact assembly. Is continuity present? Go to step 4. Replace transfer contact assembly. Go to “Transfer contact assembly removal”.
  4 Replace transfer contact assembly. Go to “Transfer contact assembly removal”. Does error clear? Problem solved. Go to step 5.
  5 Replace HVPS. Go to “High volt power supply (HVPS) removal”. Does error clear? Problem solved. Replace system card. Go to “System card removal”.

• Code: 947-03
• Description: Transfer Roll
  Magenta transfer roll has failed
• Remedy: 1 Turn the printer off and remove the rear cover. Check connector JHVPS1 for proper connection to system card, cable for pinch points and cable or connector for any other damage. Is cable properly connected and damage free? Go step 2. If connector is damaged on system card, replace system card. Go to “System card removal”. If HVPS1 cable is damaged, replace top access cover assembly. Go to “Top access cover assembly removal”.
  2 Disconnect JHVPS1 from system card and HVPS. Check for the following continuity. JHVPS1 cable HVPS end System card end pin 17 pin 17 pin 18 pin 18 Is continuity present? Go to step 3. Replace top access cover assembly. Go to “Top access cover assembly removal”.
  3 Remove HVPS. Go to “High volt power supply (HVPS) removal”. Check for continuity between magenta1 and magenta2 on transfer contact assembly. Is continuity present? Go to step 4. Replace transfer contact assembly. Go to “Transfer contact assembly removal”.
  4 Replace transfer contact assembly. Go to “Transfer contact assembly removal”. Does error clear? Problem solved. Go to step 5.
  5 Replace HVPS. Go to “High volt power supply (HVPS) removal”. Does error clear? Problem solved. Replace system card. Go to “System card removal”.

• Code: 947-04
• Description: Transfer Roll
  Black transfer roll has failed.
• Remedy: 1 Turn the printer off and remove the rear cover. Check connector JHVPS1 for proper connection to system card, cable for pinch points and cable or connector for any other damage. Is cable properly connected and damage free? Go step 2. If connector is damaged on system card, replace system card. Go to “System card removal”. If HVPS1 cable is damaged, replace top access cover assembly. Go to “Top access cover assembly removal”.
  2 Disconnect JHVPS1 from system card and HVPS. Check for the following continuity. JHVPS1 cable HVPS end System card end pin 23 pin 23 pin 24 pin 24 Is continuity present? Go to step 3. Replace top access cover assembly. Go to “Top access cover assembly removal”.
  3 Remove HVPS. Go to “High volt power supply (HVPS) removal”. Check for continuity between black1 and black2 on transfer contact assembly. Is continuity present? Go to step 4. Replace transfer contact assembly. Go to “Transfer contact assembly removal”.
  4 Replace transfer contact assembly. Go to “Transfer contact assembly removal”. Does error clear? Problem solved. Go to step 5.
  5 Replace HVPS. Go to “High volt power supply (HVPS) removal”. Does error clear? Problem solved. Replace system card. Go to “System card removal”.

• Code: 950-00...950-29
• Description: NVRAM Mismatch
  Mismatch between operator panel assembly NVRAM and smart chip card NVRAM.
• Remedy: 1 Smart chip card If the smart chip card has been recently replaced, go to step 3. If the card has not been replaced go to step 2.
  2 Operator panel assembly If the operator panel assembly has been recently replaced, go to step 4. If the operator panel assembly has not been replaced, contact your next level of support.
  3 Smart chip card Replace the current smart chip card with the original smart chip card. Go to “Smart chip card removal”. If the error remains, go to step 5.
  4 Operator panel assembly Replace the current operator panel assembly with the original operator panel assembly. Go to “Operator panel assembly removal”. If the error persists, go to step 6.
  5 Smart chip card Replace the original smart chip card with a new and not previously installed smart chip card. If the error remains, contact your next level of support.
  6 Operator panel assembly Replace the original operator panel assembly with a new and not previously installed operator panel assembly. If the error remains, contact your next level of support.

• Code: 950-30...950-60
• Description: NVRAM Mismatch
  Mismatch between system card NVRAM and smart chip card NVRAM.
• Remedy: 1 Smart chip card If the smart chip card has been recently replaced, go to step 3. If the smart chip card has not been recently replaced, contact the next level of support.
  2 System card If the system card has been recently replaced, go to step 4. If the system card has not been replaced, contact the next level of support.
  3 Smart chip card Replace the current smart chip card with the original smart chip card. Go to “Smart chip card removal”. If the error remains, go to step 5.
  4 System card Replace the current system card with the original system card. Go to “System card removal”. If the error remains, go to step 6.
  5 Smart chip card Replace the original smart chip card with a new and not previously installed smart chip card. If the problem remains, contact the next level of support.
  6 System card Replace the original system card with a new and not previously installed system card. If the problem remains, contact the next level of support.

• Code: 951-xx
• Description: NVRAM Failure
  System card NVRAM failure
• Remedy: POR the printer. Replace system card if message reappears

• Code: 952-xx
• Description: NV Failure:n
  CRC error has occurred. This is recoverable.
• Remedy: Perform POR to clear the error.

• Code: 953-xx
• Description: NVRAM Failure
  Operator panel assembly NVRAM.
• Remedy: POR the printer. Replace operator panel assembly if message reappears.