• Code: 920-14
• Description: POST Error
  Cartridge motor 2 (bottom) not connected
• Remedy: 1 Turn the printer off and remove the rear cover. Check connector JCART2 for proper connection to system card, cable for pinch points and cable or connector for any other damage. Is cable properly connected and damage free? Go to step 2. If connector is damaged on system card, replace system card. Go to “System card removal”. If JCART2 cable is damaged, replace JCART2 cable. The cable parts packet contains one cartridge motor cable that works for either of the cartridge motors.
  2 Remove right cover. Check for the following continuity between JCART2 and bottom cartridge connector. Is continuity present? JCART1 Bottom cartridge motor connector pin 1 pin 1 pin 2 pin 2 pin 3 pin 3 Go to step 3. Replace JCART2 cable. The cable parts packet contains one cartridge motor cable that works for either of the cartridge motors
  3 Replace EP drive assembly. Go to “Electrophotographic Process (EP) drive assembly removal”. Does error clear? Problem solved. Replace system card. Go to “System card removal”.

• Code: 920-15
• Description: POST Error
  Bad transfer belt NVRAM data
• Remedy: 1 Turn the printer off and remove the rear cover. Check connector JTRANS1 for proper connection to system card, cable for pinch points and cable or connector for any other damage. Is cable properly connected and damage free? Go to step 2. If connector is damaged on system card, replace system card. Go to “System card removal”. If JTRANS1 cable is damaged, replace front door assembly. Go to “Front door assembly removal” for a non-duplex printer. Go to “Duplex front door assembly removal” for a duplex printer.
  2 Replace transfer belt assembly. Go to “Transfer belt removal”. Does error clear? Problem solved. Replace system card. Go to “System card removal”.

• Code: 920-16
• Description: POST Error
  Bad printhead NVRAM data
• Remedy: 1 Turn the printer off and remove the rear cover. Check connector JPH1 (large printhead cable) for proper connection to system card, cable for pinch points and cable or connector for any other damage. Is cable properly connected and damage free? Go to step 2. If connector is damaged on system card, replace system card. Go to “System card removal”. If printhead cable is damaged, replace printhead.Go to “Printhead removal”.
  2 Replace system card. Go to “System card removal”. Does error clear? Problem solved. Replace printhead. Go to “Printhead removal”.

• Code: 920-17
• Description: POST Error
  Output bin cable not connected
• Remedy: 1 Turn the printer off and remove the rear cover. Check connector JBIN1 for proper connection to system card, cable for pinch points and cable or connector for any other damage. Is cable properly connected and damage free? Go step 2. If connector is damaged on system card, replace system card. Go to “System card removal”. If JBIN1 cable is damaged, replace top access cover assembly. Go to “Top access cover assembly removal”.
  2 Replace top access cover assembly. Go to “Top access cover assembly removal”. Does error clear? Problem solved. Replace system card. Go to “System card removal”.

• Code: 920-18
• Description: POST Error
  Tray 2 has failed.
• Remedy: 1 Turn the printer off and remove the rear cover. Check connector JOPT1 for proper connection to system card, cable for pinch points and cable or connector for any other damage. Is cable properly connected and damage free? Go step 2. If connector is damaged on system card, replace system card. Go to “System card removal”. If JOPT1 cable is damaged, replace option cable.
  2 Remove 500-sheet assembly. Check autoconnects on both the assembly and the printer for damage. Are connectors free of damage? Go to step 3. If connector is damaged on 500-sheet assembly, replace 500-sheet assembly. If JOPT1 cable is damaged, replace option cable.
  3 Check connectors J1 and J2 on the 500- sheet assembly for proper connection, cable for pinch points and cable or connector for any other damage. Are cables properly connected and damage free? Go to step 4. Replace 500-sheet assembly.
  4 Reinstall 500-sheet assembly. Does error clear? Problem solved. Go to step 5.
  5 Replace 500-sheet assembly. Does error clear? Problem solved. Replace system card. Go to “System card removal”.

• Code: 920-19
• Description: POST Error
  Stepper motor not connected.
• Remedy: 1 Turn the printer off and remove the rear cover. Check connector JTRANS2 for proper connection to system card, cable for pinch points and cable or connector for any other damage. Is cable properly connected and damage free? Go to step 2. If connector is damaged on system card, replace system card. Go to “System card removal”. If JTRANS2 cable is damaged, replace EP drive assembly. Go to “Electrophotographic Process (EP) drive assembly removal”.
  2 Replace EP drive assembly. Go to “Electrophotographic Process (EP) drive assembly removal”. Does error clear? Problem solved. Replace system card. Go to “System card removal”.

• Code: 925-01
• Description: Fan Error
  Fan has stalled.
• Remedy: 1 Turn the printer off and remove the rear cover. Check connector JFAN1 for proper connection to system card, cable for pinch points and cable or connector for any other damage. Is cable properly connected and damage free? Go step 2. If connector is damaged on system card, replace system card. Go to “System card removal”. If JFAN1 cable is damaged, replace top access cover assembly. Go to “Top access cover assembly removal”.
  2 Replace top access cover assembly. Go to “Top access cover assembly removal”. Does error clear? Problem solved. Replace system card. Go to “System card removal”.

• Code: 945-00
• Description: Transfer Roll
  Yellow transfer roll has failed.
• Remedy: 1 Turn the printer off and remove the rear cover. Check connector JHVPS1 for proper connection to system card, cable for pinch points and cable or connector for any other damage. Is cable properly connected and damage free? Go step 2. If connector is damaged on system card, replace system card. Go to “System card removal”. If HVPS1 cable is damaged, replace top access cover assembly. Go to “Top access cover assembly removal”.
  Disconnect JHVPS1 from system card and HVPS. Check for the following continuity. JHVPS1 cable HVPS end System card end pin 19 pin 19 pin 20 pin 20 Is continuity present? Go to step 3. Replace top access cover assembly. Go to “Top access cover assembly removal”.
  3 Remove HVPS. Go to “High volt power supply (HVPS) removal”. Check for continuity between yellow1 and yellow2 on transfer contact assembly. Is continuity present? Go to step 4. Replace transfer contact assembly. Go to “Transfer contact assembly removal”.
  4 Replace transfer contact assembly. Go to “Transfer contact assembly removal”. Does error clear? Problem solved. Go to step 5.
  5 Replace HVPS. Go to “High volt power supply (HVPS) removal”. Does error clear? Problem solved. Replace system card. Go to “System card removal”.