• Code: 201, 202
• Description: 201 Paper Jam Jam is detected at the fuser or at the printer exit.
• Remedy: 1. Open door A by lifting the release latch and lowering the door. 2. Pull the green lever down. 3. Firmly grasp the jammed paper on each side, and then gently pull it out. Warning: Do not touch the center of the fuser unit. Doing so will damage the fuser. Note: Make sure all paper fragments are removed. 4. Push the green lever back into place. 5. Close door A. 6. If necessary, touch Continue from the printer control panel.

• Code: 201.01
• Description: Paper jam Sensor (media on belt) static jam
• Remedy: 1 Check the media path. Is the media path free of any media fragments? Go to step 2. Remove any media or media fragments. 2 Check the sensor (media on belt ) for proper operation. 1.Enter the Diagnostics Menu. 2.Touch SENSOR TESTS. 3.Touch PRINTER SENSOR TESTS. 4.Touch Sensor (paper on belt). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4. Go to step 3. 3 Check the sensor (media on belt) for proper connection. Is the above component properly connected? Replace the sensor (media on belt). Go to “Sensor (media on belt) removal” . Replace the connection. 4 Perform a print test. Go to “PRINT TESTS” . Does the error continue? Replace the lower engine PCBA. Go to “Lower engine PCBA removal” . Problem resolved

• Code: 201.03
• Description: Paper jam Sensor (media on belt) late jam
• Remedy: 1 Check the media path. Is the media path free of any media fragments? Go to step 2. Remove any media or media fragments. 2 Check the sensor (media on belt ) for proper operation. 1.Enter the Diagnostics Menu. 2.Touch SENSOR TESTS. 3.Touch PRINTER SENSOR TESTS. 4.Touch Sensor (paper on belt). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4. Go to step 3. 3 Check the sensor (media on belt) for proper connection. Is the above component properly connected? Replace the sensor (media on belt). Go to “Sensor (media on belt) removal” . Replace the connection. 4 Check the registration drive motor for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1.Enter the Diagnostics Menu. 2.Touch MOTOR TESTS. 3.Touch PRINTER MOTOR TESTS. 4.Touch Registration motor. Does the above component operate properly? Go to step 6. Go to step 5. 5 Check the registration drive motor for proper connection. Is the above component properly connected? Replace the registration drive motor. Go to “Registration drive motor removal” . Replace the connection. 6 Check the 2nd transfer roller contact retract motor assembly for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1.Enter the Diagnostics Menu. 2.Touch MOTOR TESTS. 3.Touch PRINTER MOTOR TESTS. 4.Touch 2nd transfer roller retract motor (contacted). 5.Touch 2nd transfer roller retract motor (retracted). Does the above component operate properly? Go to step 8. Go to step 7. 7 Check the 2nd transfer roller retract motor for proper connection. Is the above component properly connected? Replace the printer left duplex door assembly. Replace the “Printer left duplex door assembly removal” . Replace the connection. 8 Check the media transport/MPF drive motor assembly for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1.Enter the Diagnostics Menu. 2.Touch MOTOR TESTS. 3.Touch PRINTER MOTOR TESTS. 4.Touch MPF feed/lift motor (pick). 5.Touch MPF feed/lift motor (feed) Test. Does the above component operate properly? Go to step 10. Go to step 9. 9 Check the media transport/MPF drive motor assembly for proper connection. Is the above component properly connected? Replace the media transport/MPF drive motor assembly. Go to “Media transport/MPF drive motor removal” . Replace the connection. 10 Check the registration clutch for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1.Enter the Diagnostics Menu. 2.Touch MOTOR TESTS. 3.Touch PRINTER MOTOR TESTS. 4.Touch Registration clutch. Does the above component operate properly? Go to step 12. Go to step 11. 11 Check the registration clutch for proper connection. Is the above component properly connected? Replace the registration transport roller assembly. Go to “Registration/transport roller assembly removal” . Replace the connection. 12 Perform a print test. Go to “PRINT TESTS” . Does the error continue? Replace the lower engine PCBA. Go to “Lower engine PCBA removal” . Problem resolved

• Code: 203
• Description: Paper Jam Jam is detected at the printer exit.
• Remedy: 1. Open door A and then door D by lifting the release latch of each door and lowering the doors. 2. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3. Close door D, and then close door A. 4. If necessary, touch Continue from the printer control panel.

• Code: 230
• Description: Paper Jam Jam is detected at the duplex area.
• Remedy: 1. Lower the multipurpose feeder, and then open door B. 2. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3. Close door B. 4. If necessary, touch Continue from the printer control panel.

• Code: 231
• Description: Paper Jam Check Duplex Jam is detected at the duplex area.
• Remedy: 1. Open door A by lifting the release latch and lowering the door. 2. Pull the green lever down. Note: Make sure all paper fragments are removed. 3. Firmly grasp the jammed paper on each side, and then gently pull it out. 4. Push the green lever back into place. 5. Close door A. 6. If necessary, touch Continue from the printer control panel.

• Code: 24x
• Description: Paper Jam Check Tray [x] Jam is detected at the media trays.
• Remedy: Paper jam in Tray 1 1. Open Tray 1. 2. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3. Close Tray 1. 4. If necessary, touch Continue, jam cleared from the printer control panel. Paper jam in one of the optional trays (Trays 2–4) 1. Check door C, and then firmly grasp the jammed pages and then pull it out. Note: Make sure all paper fragments are removed. 2. Open the specified tray. 3. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 4. Close the tray. 5. If necessary, touch Continue, jam cleared from the printer control panel. Paper jam in Tray 5 (high-capacity feeder) Paper jam inside the tray 1. Pull out the tray until it stops. 2. Firmly grasp the jammed paper on each side, and then gently pull it out. 3. Push the tray gently until it stops. 4. If necessary, touch Continue, jam cleared from the printer control panel.

• Code: 250
• Description: Jam Check Manual Feeder Jam is detected at the MPF.
• Remedy: 1. Remove any jammed pages from the multipurpose feeder. 2. Load paper into the multipurpose feeder. 3. If necessary, touch Continue, jam cleared from the printer control panel.