• Code: 35...38
• Description: 35 Insufficient memory. 36 The resolution is reduced. 37 No memory for collation, defrag, or held jobs. 38 Memory is full.
• Remedy: Step 1 Reset the printer, and then navigate to: Settings > Print > Setup > Download Target > Disk Does the problem remain? Go to step 2. The problem is solved. Step 2 If applicable, install extra memory card. If applicable, make sure that the additional memory card is properly installed. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the controller board pins for damage, and replace if necessary. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 39
• Description: 39 Complex page.
• Remedy: Step 1 Reset the printer, and then navigate to: Settings > Print > Setup > Download Target > Disk Does the problem remain? Go to step 2. The problem is solved. Step 2 Enter the Diagnostics menu, and then navigate to: Input tray quick print > Tray 1 > Single Does the problem remain? Go to step 4. Go to step 3. Step 3 If applicable, install extra memory card. If applicable, make sure that the additional memory card is properly installed. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the controller board pins for damage, and replace if necessary. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 42
• Description: 42.xyK Printer and cartridge region mismatch. Replace the black cartridge. 42.xyC Printer and cartridge region mismatch. Replace the cyan cartridge. 42. xyM Printer and cartridge region mismatch. Replace the magenta cartridge. 42. xyY Printer and cartridge region mismatch. Replace the yellow cartridge.
  xyz codes: • x— Printer region • y— Cartridge region • z— Color (CMYK) Region codes: • 0— World Wide (WW) • 1— North America (NA) • 2— Europe Economic Area + extras (EEA+) • 5— Rest of Europe, Middle East, Africa (RoEMEA) • 7— Latin America, Asia Pacific (LAD / AP) (+Aus/ NZ)
• Remedy: Step 1 Check the region number of the cartridge and the printer. Do the numbers match? Contact the next level of support. Go to step 2. Step 2 Install the appropriate cartridge. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 43
• Description: 43.41z Cyan bottle TMC error. 43.42z Magenta bottle TMC error. 43.43z Yellow bottle TMC error.
  z codes: • Y— First error, recoverable • Z— Second error, non-recoverable
• Remedy: Step 1 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Toner meter). Does the sensor status change while toggling the sensor? Go to step 2. Go to step 3. Step 2 Replace the toner cartridge. Does the problem remain? Go to step 3. The problem is solved. Step 3 Replace the TMC card. See “TMC card removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 51...54
• Description: 51 Defective flash memory. 52 Flash memory is full. 53 Unformatted flash memory. 54 Serial port or network error.
• Remedy: Step 1 Navigate to Settings > Print > Job Accounting > Log Near Full Level. Make sure that the value is set to maximum. Does the problem remain? Go to step 2. The problem is solved. Step 2 If applicable, make sure that the optional memory card is supported. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the controller board pins for damage, and replace if necessary. See “Controller board removal”. Does the problem remain? Go to step 4. The problem is solved. Step 4 Make sure that the firmware version is the latest, and update if necessary. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 55...57
• Description: 55 Unsupported option. 56 Parallel, serial, or USB port disabled. 57 Configuration changed – held jobs lost.
• Remedy: Step 1 a Make sure that the cables connected to ports are properly installed. b Check the cables for damage, and replace if necessary. Does the problem remain? Go to step 2. The problem is solved. Step 2 Enter the Network/Ports menu and make sure that the applicable port settings are enabled. Does the problem remain? Go to step 3. The problem is solved.

• Code: 58
• Description: Too many flash options or trays.
• Remedy: Step 1 Reset the printer, and then resend the print job. Does the problem remain? Go to step 2. The problem is solved. Step 2 If applicable, make sure that the internal option is supported. Does the problem remain? Go to step 3. The problem is solved. Step 3 a If applicable, remove all internal options. b Reset the printer, and then resend the print job. Does the problem remain? Go to step 6. Go to step 4. Step 4 Check if the number of internal options installed is allowed, and remove the excess option. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check if the number of input options installed is allowed, and remove the excess option. Does the problem remain? Go to step 6. The problem is solved.

• Code: 59
• Description: Incompatible option or tray.
• Remedy: Step 1 Warning—Potential Damage: Do not perform this step if the printer is on. a Reseat the hardware option cables. b Check the cables for damage, and replace if necessary. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the firmware version of the hardware option if it is supported by the engine firmware. Update the firmware if necessary. Note: Contact the next level of support for the correct firmware version. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the hardware option controller board pins for damage, and replace if necessary. Does the problem remain? Contact the next level of support. The problem is solved.