• Code: 213.91
• Description: Paper remains detected at the sensor (deskew roller exit) after the printer is turned on.
• Remedy: Step 1 Check the paper path for paper jams and fragments. Is the paper path free of jams and fragments? Go to step 3. Go to step 2. Step 2 Remove the paper jams and fragments. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Deskew roller exit). Does the sensor status change while toggling the sensor? Go to step 8. Go to step 4. Step 4 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the deskew roller for contamination and damage. Is the roller free of contamination and damage? Go to step 7. Go to step 6. Step 6 Clean or replace the deskew roller. Does the problem remain? Go to step 7. The problem is solved. Step 7 Replace the sensor (deskew roller exit). Does the problem remain? Go to step 8. The problem is solved. Step 8 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 213.x2
• Description: 213.02 Paper fed from the MPF was detected earlier than expected at the sensor (deskew roller exit). 213.12 Paper fed from tray 1 was detected earlier than expected at the sensor (deskew roller exit). 213.22 Paper fed from tray 2 was detected earlier than expected at the sensor (deskew roller exit). 213.32 Paper fed from tray 3 was detected earlier than expected at the sensor (deskew roller exit). 213.42 Paper fed from tray 4 was detected earlier than expected at the sensor (deskew roller exit). 213.52 Paper fed from tray 5 was detected earlier than expected at the sensor (deskew roller exit).
• Remedy: Step 1 Check the paper path just before the deskew roller for paper jams and fragments. Is the paper path free of fragments and contamination? Go to step 3. Go to step 2. Step 2 Remove the paper jams and fragments. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the deskew roller for damage. Is the roller free of damage? Go to step 5. Go to step 4. Step 4 Replace the deskew roller. Does the problem remain? Go to step 5. The problem is solved. Step 5 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 213.x3
• Description: 213.03 Paper fed from the MPF never arrived at the sensor (deskew roller exit). 213.13 Paper fed from tray 1 never arrived at the sensor (deskew roller exit). 213.23 Paper fed from tray 2 never arrived at the sensor (deskew roller exit). 213.33 Paper fed from tray 3 never arrived at the sensor (deskew roller exit). 213.43 Paper fed from tray 4 never arrived at the sensor (deskew roller exit). 213.53 Paper fed from tray 5 never arrived at the sensor (deskew roller exit).
• Remedy: Step 1 Check the paper path for paper jams and fragments. Is the paper path free of jams and fragments? Go to step 3. Go to step 2. Step 2 Remove the paper jams and fragments. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the paper condition in the tray. Is the paper crumpled or damaged? Go to step 4. Go to step 5. Step 4 Replace the crumpled or damaged paper. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Deskew roller exit). Does the sensor status change while toggling the sensor? Go to step 8. Go to step 6. Step 6 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 7. The problem is solved. Step 7 Replace the sensor. Does the problem remain? Go to step 8. The problem is solved. Step 8 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > Deskew b Touch Start. Does the motor run? Go to step 11. Go to step 9. Step 9 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 10. The problem is solved. Step 10 Replace the motor. Does the problem remain? Go to step 11. The problem is solved. Step 11 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 213.x4
• Description: 213.04 Paper fed from the MPF cleared the sensor (deskew roller exit) earlier than expected. 213.14 Paper fed from tray 1 cleared the sensor (deskew roller exit) earlier than expected 213.24 Paper fed from tray 2 cleared the sensor (deskew roller exit) earlier than expected 213.34 Paper fed from tray 3 cleared the sensor (deskew roller exit) earlier than expected. 213.44 Paper fed from tray 4 cleared the sensor (deskew roller exit) earlier than expected. 213.54 Paper fed from tray 5 cleared the sensor (deskew roller exit) earlier than expected
• Remedy: Step 1 Check the deskew roller for damage. Is the roller free of damage? Go to step 3. Go to step 2. Step 2 Replace the deskew roller. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Deskew roller exit). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 4. Step 4 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the sensor (deskew roller exit). Does the problem remain? Go to step 6. The problem is solved. Step 6 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 213.x5, 213.x7
• Description: 213.05 Paper fed from the MPF never cleared the sensor (deskew roller exit). 213.07 Paper fed from the MPF never cleared the sensor (deskew roller exit). 213.15 Paper fed from tray 1 never cleared the sensor (deskew roller exit). 213.17 Paper fed from tray 1 never cleared the sensor (deskew roller exit). 213.25 Paper fed from tray 2 never cleared the sensor (deskew roller exit). 213.27 Paper fed from tray 2 never cleared the sensor (deskew roller exit). 213.35 Paper fed from tray 3 never cleared the sensor (deskew roller exit). 213.37 Paper fed from tray 3 never cleared the sensor (deskew roller exit). 213.45 Paper fed from tray 4 never cleared the sensor (deskew roller exit). 213.47 Paper fed from tray 4 never cleared the sensor (deskew roller exit). 213.55 Paper fed from tray 5 never cleared the sensor (deskew roller exit). 213.57 Paper fed from tray 5 never cleared the sensor (deskew roller exit).
• Remedy: Step 1 Check the paper path for paper jams and fragments. Is the paper path free of jams and fragments? Go to step 3. Go to step 2. Step 2 Remove the paper jams and fragments. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Deskew roller exit). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 4. Step 4 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the sensor. Does the problem remain? Go to step 6. The problem is solved. Step 6 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > Transfer belt b Touch Start. Does the motor run? Go to step 9. Go to step 7. Step 7 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 8. The problem is solved. Step 8 Replace the motor. Does the problem remain? Go to step 9. The problem is solved. Step 9 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 221.91
• Description: Paper remains detected at the sensor (redrive buckle) after the printer is turned on.
• Remedy: Step 1 Check the paper path for partially fed or jammed paper. Is the paper path free of partially fed or jammed paper? Go to step 3. Go to step 2. Step 2 Remove the partially fed or jammed paper. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Redrive buckle). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 4. Step 4 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the sensor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 230.91
• Description: Paper remains detected at the sensor (duplex path 1) after the printer is turned on.
• Remedy: Step 1 Check the paper path for paper jams and fragments. Is the paper path free of jams and fragments? Go to step 3. Go to step 2. Step 2 Remove the paper jams and fragments. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Duplex path 1). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 4. Step 4 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the sensor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 230.x2
• Description: 230.02 Paper fed from the MPF was detected earlier than expected at the sensor (duplex path 1). 230.12 Paper fed from tray 1 was detected earlier than expected at the sensor (duplex path 1). 230.22 Paper fed from tray 2 was detected earlier than expected at the sensor (duplex path 1). 230.32 Paper fed from tray 3 was detected earlier than expected at the sensor (duplex path 1). 230.42 Paper fed from tray 4 was detected earlier than expected at the sensor (duplex path 1). 230.52 Paper fed from tray 5 was detected earlier than expected at the sensor (duplex path 1).
• Remedy: Step 1 Check the paper path for partially fed or jammed paper. Is the paper path free of partially fed or jammed paper? Go to step 3. Go to step 2. Step 2 Remove the partially fed or jammed paper. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Redrive buckle). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 4. Step 4 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the sensor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.