• Code: 840.01...840.03
• Description: 840.01 Scanner disabled The scanner is disabled and can’t be used. 840.02 Scanner auto disabled 840.03 Scanner cable unplugged
• Remedy: Step 1 POR the machine into configuration mode. Go to disable scanner menu item. See gDisable scannerh. Touch Enable ADF/FB.Enabled, and press Submit to save the change. POR the MFP to operating mode. Try running a copy from the ADF and flatbed. Did the 840.xx error reoccur? Go to step 2. Stop. Problem solved.
  Step 2 Re.enter the Configuration mode, and scroll to and select the Disable Scanner menu item. Does the screen display ADF disabled or Auto Disabled? Go to step 3. Go to step 8.
  Step 3 Check the ADF cable connections on the ADF relay card and connector J17 on the controller board. Also inspect the cable connections J28, J12, J13, and J30 on the controller board. Are the connections properly connected? Go to step 5. Go to step 4.
  Step 4 Properly connect the connections on the ADF relay card and controller board. POR the machine into configuration mode. Go to the disable scanner menu item. See “Disable scanner”. Select Enable ADF/FB -Enabled and press Select to save the change. POR the MFP to operating mode. Try running a copy from the ADF and flatbed. Did the 840.xx error reoccur? Go to step 5. Stop. Problem solved.
  Step 5 Check the continuity on the ADF cable. Is there continuity? Go to step 7. Go to step 6. Replace the ADF cable. POR the machine into configuration mode. Go to the disable scanner menu item. See“Disable scanner”. Select Enable ADF/FB -Enabled and press Select to save the change. POR the MFP to operating mode. Try running a copy from the ADF and flatbed. Go to step 6. Did the 840.xx error reoccur? Go to step 7. Stop. Problem solved
  Step 6 Replace the ADF unit. See “ADF assembly removal”. POR the machine into configuration mode. Go to the disable scanner menu item. See“Disable scanner”. Select Enable ADF/FB -Enabled and press Select to save the change. POR the MFP to operating mode. Run a copy from the flatbed. Did the 840.xx error reoccur? Go to step 8. Stop. Problem solved.
  Step 7 Inspect JFBM1, JHS1 and JCCD1 on the controller board. Are the connections properly connected? Go to step 10. Go to step 9.
  Step 8 Properly connect all the connections. Did the 840.xx error reoccur? Stop. Problem solved. Go to step 10.
  Step 9 Replace the flatbed unit. See “Flatbed scanner assembly removal”. POR the machine into configuration mode. Go to the disable scanner menu item. See“Disable scanner”. Select Enable ADF/FB -Enabled and press Select to save the change. POR the MFP to operating mode. Run a copy from the flatbed. Did the 840.xx error reoccur? Go to step 11. Stop. Problem solved.
  Step 10 Replace the controller board. See gController board removalh. Problem solved. Contact second.level support.

• Code: 841.xx
• Description: Scanner failure: Front side image processing ASIC. Invalid configuration or ASIC not found
• Remedy: Step 1 Restart the device, and retry the scan / copy job. Repeat this step with a few copy jobs. Does the error return? Go to step 2. No issue.
  Step 2 Is the CCD ribbon cable properly connected to JCCD1 on the controller board? Go to step 3. Properly connect the ribbon cable to JCCD1.
  Step 3 Replace the flatbed unit. See “Flatbed scanner assembly removal”. Did this resolve the issue? Problem resolved. Replace the controller board. See “Controller board removal”.

• Code: 842.xx
• Description: Scanner failure: Communications
• Remedy: Step 1 Restart the device, and retry the scan / copy job. Repeat this step with a few copy jobs. Does the error return? Go to step 2. No issue.
  Step 2 Is the CCD ribbon cable properly connected to JCCD1 on the controller board? Go to step 3. Properly connect the ribbon cable to JCCD1.
  Step 3 Replace the flatbed unit. See “Flatbed scanner assembly removal”. Did this resolve the issue? Problem resolved. Replace the controller board. See “Controller board removal”.

• Code: 843.00...843.99
• Description: 843.00 Scanner Failure: Carriage failed to Home or move to desired position 843.01 ADF mechanical failure 843.02 Generic Mechanical failure detected 843.03 Pick Roller Engage Failure 843.04 Pick Roller Disengage Failure 843.05 Carriage overun 843.06 ADF nudger 843.99 Scanner complete time-out error
• Remedy: Step 1 Restart the device, and retry the scan / copy job. Repeat this step with a few copy jobs. Does the error return? Go to step 2. No issue.
  Step 2 Is the CCD ribbon cable properly connected to JCCD1 on the controller board? Go to step 3. Properly connect the ribbon cable to JCCD1.
  Step 3 Replace the flatbed unit. See “Flatbed scanner assembly removal”. Did this resolve the issue? Problem resolved. Replace the controller board. See “Controller board removal”.

• Code: 846.00...846.07
• Description: 846.00 Calibration Strip Unusable Scanner failure: Calibration strip 846.01 Rear Calibration Strip Unusable 846.02 Front calibration strip too far left 846.03 Front calibration strip too far right 846.04 Front calibration strip has excessive skew 846.05 Front calibration strip has excessive bow 846.06 Front calibration strip has excessive dark area 846.07 Front magnification exceeds limits
• Remedy: Step 1 Restart the device, and retry the scan / copy job. Repeat this step with a few copy jobs. Does the error return? Go to step 2. No issue.
  Step 2 Is the CCD ribbon cable properly connected to JCCD1 on the controller board? Go to step 3. Properly connect the ribbon cable to JCCD1.
  Step 3 Replace the flatbed unit. See “Flatbed scanner assembly removal”. Did this resolve the issue? Problem resolved. Replace the controller board. See “Controller board removal”.

• Code: 849.xx
• Description: Scanner configuration error
• Remedy:

• Code: 900.xx
• Description: Service RIP Software Unrecoverable RIP software error/illegal trap.
• Remedy:

• Code: 910.xx...919.xx
• Description: 910.xx Service Engine Software A general engine software error. 911.xx Service Engine Software 912.xx Service Engine Software 913.xx Service Engine Software 914.xx Service Engine Software 915.xx Service Engine Software 916.xx Service Engine Software 917.xx Service Engine Software 918.xx Service Engine Software 919.xx Service Engine Software
• Remedy: Turn the printer off, and remove the rear cover. See “Rear cover removal”. Check the cable connections. See “Controller board removal” for proper disconnecting and connecting of cables from controller board. Are all cable connections secure? Replace the controller board. See “Controller board removal”. Secure all connections. POR the printer.