• Code: 156.80...156.85
• Description: 156.80 The motor (C toner add) did not turn on. 156.81 The motor (C toner add) did not turn off. 156.82 The motor (C toner add) speed did not ramp up to the required level. 156.83 The motor (C toner add) stalled. 156.84 The motor (C toner add) ran too slow. 156.85 The motor (C toner add) ran too fast.
• Remedy: Step 1 Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Remove the C toner cartridge, and then manually turn the drive gear. b Check the movement of the gear. Does the drive gear properly turn? Go to step 4. Go to step 3. Step 3 Replace the toner cartridge. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the motor (C toner add) cable for proper connection. • Check the connector on the motor. • Check the connector JBTLM1 on the controller board. Is the cable properly connected? Go to step 6. Go to step 5. Step 5 Reseat the cable. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the motor (C toner add) cable for damage. Is the cable free of damage? Go to step 8. Go to step 7. Step 7 Replace the cable. Does the problem remain? Go to step 8. The problem is solved. Step 8 Reset the printer. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the motor (C toner add). Does the problem remain? Go to step 10. The problem is solved. Action Yes No Step 10 Reset the printer. Does the problem remain? Go to step 11. The problem is solved. Step 11 On the upper part of the controller board, check the C toner add capacitor C114 for damage. Note: Blown capacitors may look deformed or bulged. C114 C115 C122 C251 Is the capacitor free of damage? Contact the next level of support. Go to step 12. Step 12 Replace the controller board. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 157.80...157.85
• Description: 157.80 The motor (M toner add) did not turn on. 157.81 The motor (M toner add) did not turn off. 157.82 The motor (M toner add) speed did not ramp up to the required level. 157.83 The motor (M toner add) stalled. 157.84 The motor (M toner add) ran too slow. 157.85 The motor (M toner add) ran too fast.
• Remedy: Step 1 Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Remove the M toner cartridge, and then manually turn the drive gear. b Check the movement of the gear. Does the drive gear properly turn? Go to step 4. Go to step 3. Step 3 Replace the toner cartridge. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the motor (M toner add) cable for proper connection. • Check the connector on the motor. • Check the connector JBTLM1 on the controller board. Is the cable properly connected? Go to step 6. Go to step 5. Step 5 Reseat the cable. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the motor (M toner add) cable for damage. Is the cable free of damage? Go to step 8. Go to step 7. Step 7 Replace the cable. Does the problem remain? Go to step 8. The problem is solved. Step 8 Reset the printer. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the motor (M toner add). Does the problem remain? Go to step 10. The problem is solved. Step 10 Reset the printer. Does the problem remain? Go to step 11. The problem is solved. Step 11 On the upper part of the controller board, check the M toner add capacitor C122 for damage. Note: Blown capacitors may look deformed or bulged. C114 C115 C122 C251 Is the capacitor free of damage? Contact the next level of support. Go to step 12. Step 12 Replace the controller board. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 158.80...158.85
• Description: 158.80 The motor (Y toner add) did not turn on. 158.81 The motor (Y toner add) did not turn off. 158.82 The motor (Y toner add) speed did not ramp up to the required level. 158.83 The motor (Y toner add) stalled. 158.84 The motor (Y toner add) ran too slow. 158.85 The motor (Y toner add) ran too fast.
• Remedy: Step 1 Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Remove the Y toner cartridge, and then manually turn the drive gear. b Check the movement of the gear. Does the drive gear properly turn? Go to step 4. Go to step 3. Step 3 Replace the toner cartridge. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the motor (Y toner add) cable for proper connection. • Check the connector on the motor. • Check the connector JBTLM1 on the controller board. Is the cable properly connected? Go to step 6. Go to step 5. Step 5 Reseat the cable. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the motor (Y toner add) cable for damage. Is the cable free of damage? Go to step 8. Go to step 7. Step 7 Replace the cable. Does the problem remain? Go to step 8. The problem is solved. Step 8 Reset the printer. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the motor (Y toner add). Does the problem remain? Go to step 10. The problem is solved. Step 10 Reset the printer. Does the problem remain? Go to step 11. The problem is solved. Step 11 On the upper part of the controller board, check the Y toner add capacitor C115 for damage. Note: Blown capacitors may look deformed or bulged. C114 C115 C122 C251 Is the capacitor free of damage? Contact the next level of support. Go to step 12. Step 12 Replace the controller board. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 160.80...160.85
• Description: 160.80 The motor (MPF pick) did not turn on. 160.81 The motor (MPF pick) did not turn off. 160.82 The motor (MPF pick) speed did not ramp up to the required level. 160.83 The motor (MPF pick) stalled. 160.84 The motor (MPF pick) ran too slow. 160.85 The motor (MPF pick) ran too fast.
• Remedy: Step 1 Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the controller board socket JMTR3 connection. Is the cable properly connected? Go to step 4. Go to step 3. Step 3 Reseat the cable. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the motor (MPF pick) connection. Is the motor properly connected? Go to step 6. Go to step 5. Step 5 Reseat the cable. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the motor (MPF pick) cable for damage. Is the cable free of damage? Go to step 8. Go to step 7. Step 7 Replace the cable. Does the problem remain? Go to step 8. The problem is solved. Step 8 Reset the printer. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the motor (MPF pick). Does the problem remain? Go to step 10. The problem is solved. Step 10 Reset the printer. Does the problem remain? Go to step 11. The problem is solved. Step 11 Replace the controller board. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 161.80...161.85
• Description: 161.80 The motor (tray 1 pick) did not turn on. 161.81 The motor (tray 1 pick) did not turn off. 161.82 The motor (tray 1 pick) speed did not ramp up to the required level. 161.83 The motor (tray 1 pick) stalled. 161.84 The motor (tray 1 pick) ran too slow. 161.85 The motor (tray 1 pick) ran too fast.
• Remedy: Step 1 Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the controller board socket JTRAY1 connection. Is the cable properly connected? Go to step 4. Go to step 3. Step 3 Reseat the cable. Does the problem remain? Go to step 4. The problem is solved. Step 4 Remove tray 1, and then check the paper feeder connection. Is the feeder properly connected? Go to step 6. Go to step 5. Step 5 Reseat the cable. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the motor (tray 1 pick) connection. Is the motor properly connected? Go to step 8. Go to step 7. Step 7 Reseat the cable. Does the problem remain? Go to step 8. The problem is solved. Step 8 Check the motor (tray 1 pick) cable for damage. Is the cable free of damage? Go to step 10. Go to step 9. Step 9 Replace the cable. Does the problem remain? Go to step 10. The problem is solved. Step 10 Reset the printer. Does the problem remain? Go to step 11. The problem is solved. Step 11 Replace the tray 1 paper feeder. See “Paper feeder removal”. Does the problem remain? Go to step 12. The problem is solved. Step 12 Reset the printer. Does the problem remain? Go to step 13. The problem is solved. Step 13 Replace the controller board. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 162.80...162.85
• Description: 162.80 The motor (tray 2 pick) did not turn on. 162.81 The motor (tray 2 pick) did not turn off. 162.82 The motor (tray 2 pick) speed did not ramp up to the required level. 162.83 The motor (tray 2 pick) stalled. 162.84 The motor (tray 2 pick) ran too slow. 162.85 The motor (tray 2 pick) ran too fast.
• Remedy: Step 1 Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the connections between the motor (tray 2 pick) and controller board. Is the motor properly connected? Go to step 4. Go to step 3. Step 3 Reseat the cable. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the motor (tray 2 pick) cable for damage. Is the cable free of damage? Go to step 6. Go to step 5. Step 5 Replace the cable. Does the problem remain? Go to step 6. The problem is solved. Step 6 Reset the printer. Does the problem remain? Go to step 7. The problem is solved. Step 7 Replace the motor (tray 2 pick). Does the problem remain? Go to step 8. The problem is solved. Step 8 Reset the printer. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the controller board. See “550-sheet tray controller board removal” or “2200-sheet tray controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 165.80...165.85
• Description: 165.80 The motor (tray 5 pick) did not turn on. 165.81 The motor (tray 5 pick) did not turn off. 165.82 The motor (tray 5 pick) speed did not ramp up to the required level. 165.83 The motor (tray 5 pick) stalled. 165.84 The motor (tray 5 pick) ran too slow. 165.85 The motor (tray 5 pick) ran too fast.
• Remedy: Step 1 Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the connections between the motor (tray 5 pick) and controller board. Is the motor properly connected? Go to step 4. Go to step 3. Step 3 Reseat the cable. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the motor (tray 5 pick) cable for damage. Is the cable free of damage? Go to step 6. Go to step 5. Step 5 Replace the cable. Does the problem remain? Go to step 6. The problem is solved. Step 6 Reset the printer. Does the problem remain? Go to step 7. The problem is solved. Step 7 Replace the motor (tray 5 pick). Does the problem remain? Go to step 8. The problem is solved. Step 8 Reset the printer. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the controller board. See “550-sheet tray controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 166.70...166.75
• Description: 166.70 The motor (tray 2 elevator) does not turn on. 166.71 The motor (tray 2 elevator) does not turn off. 166.72 The motor (tray 2 elevator) fails to achieve the required speed. 166.73 The motor (tray 2 elevator) fails during operation. 166.74 The motor (tray 2 elevator) fails to reach the required speed. 166.75 The motor (tray 2 elevator) runs faster than the required speed.
• Remedy: Step 1 Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 Clear the motor (tray [x] elevator) gears of any obstructions. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the gears for damage. Are the gears free of damage? Go to step 5. Go to step 4. Step 4 Replace the gears. See “2200-sheet tray elevator gears removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the cable connecting the motor (tray [x] elevator) to the controller board. Is the motor properly connected? Go to step 7. Go to step 6. Step 6 Reseat the cable. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the cable for damage. Is the cable free of damage? Go to step 9. Go to step 8. Step 8 Replace the cable. Does the problem remain? Go to step 9. The problem is solved. Step 9 Reset the printer. Does the problem remain? Go to step 10. The problem is solved. Step 10 Replace the motor (tray [x] elevator). See “Motor (2200-sheet tray elevator) removal”. Does the problem remain? Contact the next level of support. The problem is solved.