• Code: 243.x5, 243.x7
• Description: 243.45 Paper fed from tray 4 never cleared the sensor (tray 3 pass-through). 243.55 Paper fed from tray 5 never cleared the sensor (tray 3 pass-through). 243.95 Paper never cleared the sensor (tray 3 pass-through). Paper source is undetermined. 243.47 Paper fed from tray 4 never cleared the sensor (tray 3 pass-through). 243.57 Paper fed from tray 5 never cleared the sensor (tray 3 pass-through).
• Remedy: Step 1 Check if the paper size matches the size set on the tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the tray paper path guides for paper jams and fragments Is the paper path free of jams and fragments? Go to step 5. Go to step 4. Step 4 Remove the paper jams and fragments. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Sensor tests b Find the sensor (Pass-through (tray 3)). Does the sensor status change while toggling the sensor? Go to step 8. Go to step 6. Step 6 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 7. The problem is solved. Step 7 Replace the sensor. Does the problem remain? Go to step 8. The problem is solved. Step 8 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Motor tests > Passthrough (tray 3) b Touch Start. Does the motor run? Go to step 11. Go to step 9. Step 9 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 10. The problem is solved. Step 10 Replace the motor. See gMotor (550-sheet tray pass.through) removalh. Does the problem remain? Go to step 11. The problem is solved. Step 11 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 243.x6
• Description: 243.46 Paper fed from tray 4 was picked but it never arrived at the sensor (tray 3 passthrough). 243.96 Paper was picked but it never arrived at the sensor (tray 3 pass-through). Paper source is undetermined.
• Remedy: Step 1 Check if the paper size matches the size set on the tray 4 guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check tray 4 for overfilling. Is the tray overfilled? Go to step 4. Go to step 5. Step 4 Remove the excess paper from the tray. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the paper condition in tray 4. Is the paper crumpled or damaged? Go to step 6. Go to step 7. Step 6 Replace the crumpled or damaged paper. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the tray 4 separator pad for misalignment and damage. Is the separator pad properly installed and free of damage? Go to step 9. Go to step 8. Step 8 Reinstall or replace the separator pad. See “Separator pad removal”. Does the problem remain? Go to step 9. The problem is solved. Step 9 Check the condition of the tray 4 pick roller. Is the pick roller free from excess wear, contamination, and damage? Go to step 11. Go to step 10. Step 10 Replace the pick roller. See “Pick roller removal”. Does the problem remain? Go to step 11. The problem is solved. Step 11 a Check the tray 4 pick roller for proper installation. b Fully press the pick roller assembly upward to make sure the mounting latches are properly engaging the slot on the shaft. Is the pick roller assembly properly installed? Go to step 13. Go to step 12. Step 12 Reinstall the pick roller assembly. Does the problem remain? Go to step 13. The problem is solved. Step 13 Check the paper path along the tray 4 exit. Is the paper path free of fragments and contamination? Go to step 15. Go to step 14. Step 14 Clean the paper path. Does the problem remain? Go to step 15. The problem is solved. Step 15 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Sensor tests b Find the sensor (Pass-through (tray 3)). Does the sensor status change while toggling the sensor? Go to step 18. Go to step 16. Step 16 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 17. The problem is solved. Step 17 Replace the sensor. Does the problem remain? Go to step 18. The problem is solved. Step 18 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Motor tests > Pick (tray 4) b Touch Start. Does the motor run? Go to step 21. Go to step 19. Step 19 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 20. The problem is solved. Step 20 Replace the motor. Does the problem remain? Go to step 21. The problem is solved. Step 21 Replace the tray 4 paper feeder. See “550-sheet tray paper feeder removal”. Does the problem remain? Go to step 22. The problem is solved. Step 22 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 245.83, 245.84
• Description: 245.83 The motor (tray 5 pick) has stalled. 245.84 The motor (tray 5 pick) has stalled.
• Remedy: Step 1 Check tray 5 for overfilling. Is the tray overfilled? Go to step 2. Go to step 3. Step 2 Remove the excess paper from the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the paper condition in tray 5. Is the paper crumpled or damaged? Go to step 4. Go to step 5. Step 4 Replace the crumpled or damaged paper. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the paper path along the tray 5 exit. Is the paper path free of fragments and contamination? Go to step 7. Go to step 6. Step 6 Clean the paper path. Does the problem remain? Go to step 7. The problem is solved. Step 7 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Motor tests > Pick (tray 5) b Touch Start. Does the motor run? Go to step 10. Go to step 8. Step 8 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the motor. Does the problem remain? Go to step 10. The problem is solved. Step 10 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 280.11
• Description: Paper remains detected at the sensor (ADF 1st scan) after the printer is turned on.
• Remedy: Step 1 Check the paper path for paper jams and fragments. Is the paper path free of jams and fragments? Go to step 3. Go to step 2. Step 2 Remove the paper jams and fragments. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Sensor tests b Find the sensor (ADF 1st scan). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 4. Step 4 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the sensor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Load an undamaged document into the ADF tray, and then perform a copy job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 280.13
• Description: Paper never arrived at the sensor (ADF 1st scan).
• Remedy: Step 1 Check the ADF paper path for paper fragments and contaminations such as pieces of tape, paper clips, and staples. Is the paper path free of obstructions and contaminations? Go to step 3. Go to step 2. Step 2 Remove the obstructions and contaminations. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the condition of the ADF pick roller. Is the pick roller free from excess wear, contamination, and damage? Go to step 5. Go to step 4. Step 4 Clean or replace the pick roller. See “ADF pick roller removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the condition of the ADF feed belt. Is the feed belt free from excess wear, contamination, and damage? Go to step 7. Go to step 6. Step 6 Clean or replace the feed belt. See “ADF feed belt removal”. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the condition of the ADF separator roller. Is the separator roller free from excess wear, contamination, and damage? Go to step 9. Go to step 8. Step 8 Clean or replace the separator roller. See “ADF separator roller removal”. Does the problem remain? Go to step 9. The problem is solved. Step 9 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Sensor tests b Find the sensor (ADF 1st scan). Does the sensor status change while toggling the sensor? Go to step 12. Go to step 10. Step 10 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 11. The problem is solved.

• Code: 280.15
• Description: Paper never cleared the sensor (ADF 1st scan).
• Remedy: Step 1 Check the original document: • Check the document for contaminations such as pieces of tape, paper clips, and staples. • Check the document for damage such as creases, tears, holes, and excess wear. Is the original document free of contaminations and damage? Go to step 3. Go to step 2. Step 2 a Remove the contaminations or replace the damaged original document. b Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Scanner quick feed Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the ADF paper path for paper fragments and contaminations such as pieces of tape, paper clips, and staples. Is the paper path free of obstructions and contaminations? Go to step 5. Go to step 4. Step 4 Remove the obstructions and contaminations. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Sensor tests b Find the sensor (ADF 1st scan). Does the sensor status change while toggling the sensor? Go to step 8. Go to step 6. Step 6 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 7. The problem is solved. Step 7 Replace the sensor. Does the problem remain? Go to step 8. The problem is solved. Step 8 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Motor tests > ADF transport b Touch Start. Does the motor run? Go to step 11. Go to step 9. Step 9 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 10. The problem is solved.

• Code: 281.11
• Description: Paper remains detected at the sensor (ADF pick) after the printer is turned on.
• Remedy: Step 1 Check the ADF paper path for paper jams and fragments Is the paper path free of jams and fragments? Go to step 3. Go to step 2. Step 2 Remove the paper jams and fragments. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Sensor tests b Find the sensor (ADF pick). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 4. Step 4 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the sensor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Load an undamaged document into the ADF tray, and then perform a copy job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 281.15
• Description: Paper never cleared the sensor (ADF pick).
• Remedy: Step 1 Check the original document: • Check the document for contaminations such as pieces of tape, paper clips, and staples. • Check the document for damage such as creases, tears, holes, and excess wear. Is the original document free of contaminations and damage? Go to step 3. Go to step 2. Step 2 a Remove the contaminations or replace the damaged original document. b Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Scanner quick feed Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the ADF paper path for paper fragments and contaminations such as pieces of tape, paper clips, and staples. Is the paper path free of obstructions and contaminations? Go to step 5. Go to step 4. Step 4 Remove the obstructions and contaminations. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Sensor tests b Find the sensor (ADF pick). Does the sensor status change while toggling the sensor? Go to step 8. Go to step 6. Step 6 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 7. The problem is solved. Step 7 Replace the sensor. Does the problem remain? Go to step 8. The problem is solved. Step 8 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Motor tests > ADF pick b Touch Start. Does the motor run? Go to step 11. Go to step 9. Step 9 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 10. The problem is solved. Step 10 Replace the motor. Does the problem remain? Go to step 11. The problem is solved. Step 11 Load an undamaged document into the ADF tray, and then perform a copy job. Does the problem remain? Go to step 12. The problem is solved. Step 12 Replace the ADF controller board. Does the problem remain? Contact the next level of support. The problem is solved.