• Code: 324.57, 324.58, 324.59.
• Description: 324.57 Motor 3 motor no first encoder 324.58 Motor 3 motor stop error 324.59 Motor 3 PWM underflow (motor overspeed)
• Remedy: Step 1 Check the cable J11 on the option tray controller card. Is it properly connected? Go to step 2. Reseat the cable.
  Step 2 a Remove the option tray insert and bypass the tray present sensor. b POR into the Diagnostics Menu and perform a feed test: Diagnostics Menu > Feed Test > choose an option tray c Check the ACM for proper operation. Does the ACM freely rotate three times before displaying a jam message? Go to step 3. Replace the ACM assembly. See “ACM assembly removal”.
  Step 3 Is the ACM gear free of wear or damage? Contact the next level of support. Replace the ACM assembly. See “ACM assembly removal”.

• Code: 325.60...325.63
• Description: 325.60 Hardware error—Board ID unknown 325.61 Hardware error—Option type unknown 325.62 Hardware error—Product ID unknown 325.63 Hardware error—Sensors are not plugged on the board.
• Remedy: Step 1 Check all connections to the option tray controller card. Are the properly connected? Go to step 2. Reseat the cables.
  Step 2 Check printer’s firmware level. Is it up to date? Go to step 3. Update the firmware.
  Step 3 Replace the option tray. Does the error remain? Contact the next level of support. The problem is solved.

• Code: 331.51...331.53
• Description: 331.51 Motor 1 (Pick/Lift) motor no first encoder 331.52 Motor 1 (Pick/Lift) motor stop error 331.53 Motor 1 (Pick/Lift) PWM underflow (motor overspeed)
• Remedy: Step 1 a Remove the option tray insert. b Check the lift plate and gears for proper operation by moving the metal plate. Do the lift plate and gears move freely, and are they free of wear or damage? Go to step 2. Replace the tray insert.
  Step 2 Check the pick/lift motor for the following: • Gear tooth breakage • Freedom of rotation Is it free of wear or damage? Go to step 3. Replace the tray.
  Step 3 Check the cable J11 on the option tray controller card. Is it properly connected and free of damage? Contact the next level of support. Replace the tray.

• Code: 332.54, 332.55, 332.56
• Description: 332.54 Motor 2 (Separator/Passthru) Motor no first encoder 332.55 Motor 2 (Separator/Passthru) motor stop error 332.56 Motor 2 (Separator/Passthru) PWM underflow (motor overspeed)
• Remedy: Step 1 a Remove the option tray insert. b Check the separator roll assembly gear under the tray base for the following: • Gear tooth breakage • Freedom of rotation Does it move freely, and is it free of wear or damage? Go to step 2. Replace the tray.
  Step 2 Check the cable J10 on the option tray controller card. Is it properly connected and free of damage? Go to step 3. Replace the tray.
  Step 3 Check the separator roll assembly for wear or damage. Is it free of wear or damage? Contact the next level of support. Replace the separator roll assembly. See “Separator roll assembly removal”.

• Code: 334.57, 334.58, 334.59
• Description: 334.57 Motor 3 motor no first encoder 334.58 Motor 3 motor stop error 334.59 Motor 3 PWM underflow (motor overspeed)
• Remedy: Step 1 a Remove the option tray insert. b Check the separator roll assembly gear under the tray base for the following: • Gear tooth breakage • Freedom of rotation Does it move freely, and is it free of wear or damage? Go to step 2. Replace the tray.
  Step 2 Check the cable J10 on the option tray controller card. Is it properly connected and free of damage? Go to step 3. Replace the tray.
  Step 3 Check the separator roll assembly for wear or damage. Is it free of wear or damage? Contact the next level of support. Replace the separator roll assembly. See “Separator roll assembly removal”.

• Code: 335.60...335.63
• Description: 335.61 Hardware error—Option type unknown 335.62 Hardware error—Product ID unknown 335.63 Hardware error—Sensors are not plugged on the board.
• Remedy: Step 1 Check all connections to the option tray controller card. Are the properly connected? Go to step 2. Reseat the cables.
  Step 2 Check printer’s firmware level. Is it up to date? Go to step 3. Update the firmware.
  Step 3 Replace the option tray. Does the error remain? Contact the next level of support. The problem is solved.

• Code: 34
• Description: Media size mismatch (too short or too narrow)
• Remedy: 1 Make sure the media size setting matches the paper in the tray. 2 Restore the engine settings to their defaults: Diagnostics Menu > Printer Setup > Defaults 3 Restore the EP setup settings to their defaults: Diagnostics Menu > EP Setup > Defaults
  Step 1 Check the input tray for damage. Is it free of damage? Go to step 2. Replace the input tray.
  Step 2 a Make sure the index sensor is free of debris. b Check it for damage. Is it free of damage? Go to step 3. Replace the index sensor. See “Index sensor removal”.
  Step 3 a Make sure the trailing edge sensor is free of debris. b Check it for damage. Is it free of damage? Go to step 4. Replace the trailing edge sensor. See “Trailing edge sensor removal”.
  Step 4 a Make sure the input sensor is free of debris. b POR into the Diagnostics menu and perform a sensor test: Diagnostics Menu > Base Sensor Test > Input Does the sensor state on the control panel display change when it is toggled? Go to step 5. Replace the input sensor. See “Duplex sensor and input sensor removal”.
  Step 5 POR into the Diagnostics menu and perform a sensor test: Diagnostics Menu > Base Sensor Test > Narrow Media Does the sensor state on the control panel display change when it is toggled? Go to step 6. Replace the narrow media/bin full sensor. See “Narrow media/bin full sensor removal”.
  Step 6 a Remove the main drive gearbox. b Check the gears for wear or damage. c Check the main drive motor for rotation. Are the gears free of wear or damage and does the main drive motor rotate? Go to step 7. Replace the main drive gearbox. See “Main drive gearbox removal”.
  Step 7 Replace the controller board. Does the error remain? Problem is solved. Contact the next level of support.

• Code: 341.51, 341.52, 341.53
• Description: 341.51 Motor 1 (Pick/Lift) motor no first encoder 341.52 Motor 1 (Pick/Lift) motor stop error 341.53 Motor 1 (Pick/Lift) PWM underflow (motor overspeed)
• Remedy: Step 1 a Remove the option tray insert. b Check the lift plate and gears for proper operation by moving the metal plate. Do the lift plate and gears move freely, and are they free of wear or damage? Go to step 2. Replace the tray insert.
  Step 2 Check the pick/lift motor for the following: • Gear tooth breakage • Freedom of rotation Is it free of wear or damage? Go to step 3. Replace the tray.
  Step 3 Check the cable J11 on the option tray controller card. Is it properly connected and free of damage? Contact the next level of support. Replace the tray.