• Code: 31.40...31.45
• Description: 31.40 Toner cartridge smart chip error 31.41 Toner cartridge I2C packet timeout 31.42 Toner cartridge I2C packet has been sent but code timed-out on receiving the data (callback) 31.43 Toner cartridge security error in the send challenge sequence 31.44 Toner cartridge ROM signature error 31.45 Toner cartridge stuck busy (Status register and/or CRI Arbiter register report busy)
• Remedy: 1 Make sure that the toner cartridge is properly installed. 2 Check if the toner cartridge is supported. Replace with a supported toner cartridge if necessary.
  Step 1 Check the cable JARW1 for proper connection to the controller board. Is it properly connected? Go to step 2. Reseat the cable.
  Step 2 Check the toner cartridge smart chip contact for damaged pins. Is it free of damage? Replace the controller board. See “Controller board removals”. Replace the toner cartridge smart chip contact. See “Toner cartridge smart chip contact removal”.

• Code: 31.46
• Description: Toner failed to replenish into the imaging unit
• Remedy: 1 Make sure that the toner cartridge is properly installed. 2 Check if the toner cartridge is supported. Replace with a supported toner cartridge if necessary.
  Step 1 Check the gear on the toner cartridge for wear or damage. Is it free of wear or damage? Go to step 2. Replace the toner cartridge.
  Step 2 Check the gears on the cartridge gearbox for proper rotation and for wear or damage. Does it rotate properly and is it free of wear or damage? Go to step 3. Replace the cartridge gearbox. See “Cartridge gearbox removal”.
  Step 3 Check the cartridge gearbox cable for proper connection to the controller board. Is it properly connected? Go to step 4. Reseat the cable.
  Step 4 Check the cartridge gearbox cable for damage. Is it free of damage? Replace the controller board. See “Controller board removals”. Replace the cartridge gearbox. See “Cartridge gearbox removal”.

• Code: 31.60...31.65
• Description: 31.60 Imaging unit smart chip error 31.61 Imaging unit I2C packet timeout 31.62 Imaging unit I2C packet has been sent but code timedout on receiving the data (callback) 31.63 Imaging unit security error in the send challenge sequence 31.64 Imaging unit ROM signature error 31.65 Imaging unit stuck busy (status register and/or CRI Arbiter register report busy)
• Remedy: 1 Make sure that the imaging unit is properly installed. 2 Check if the imaging unit is supported. Replace with a supported imaging unit if necessary
  Step 1 Check the cable JARW2 for proper connection to the controller board. Is it properly connected? Go to step 2. Reseat the cables.
  Step 2 Check the imaging unit smart chip contact for damaged pins. Is it free of damage? Replace the controller board. See “Controller board removals”. Replace the printer.

• Code: 31.66
• Description: Toner failed to replenish into the imaging unit
• Remedy: 1 Make sure that the toner cartridge is properly installed. 2 Check if the toner cartridge is supported. Replace with a supported toner cartridge if necessary.
  Step 1 Check the gear on the toner cartridge for wear or damage. Is it free of wear or damage? Go to step 2. Replace the toner cartridge.
  Step 2 Check the gears on the cartridge gearbox for proper rotation and for wear or damage. Does it rotate properly and is it free of wear or damage? Go to step 3. Replace the cartridge gearbox. See “Cartridge gearbox removal”.
  Step 3 Check the cartridge gearbox cable for proper connection to the controller board. Is it properly connected? Go to step 4. Reseat the cable.
  Step 4 Check the cartridge gearbox cable for damage. Is it free of damage? Replace the controller board. See “Controller board removals”. Replace the cartridge gearbox. See “Cartridge gearbox removal”.

• Code: 32.01, 32.05, 32.10
• Description: 32.01 Capacity Class/ Model compatibility mismatch. The supplies CC/MC is not compatible with the printer's CC/MC setting. 32.05 OEM Mismatch. The supplies OEM ID is not compatible with the printer's machine class. 32.10 Toner cartridge smart chip compatibility error
• Remedy: 1 Check if the toner cartridge is supported. Replace with a supported toner cartridge if necessary. 2 Check if the firmware level is compatible with the printer serial number. Flash with the correct firmware level if necessary. 3 If problem remains, contact next level of support.

• Code: 32.11
• Description: Imaging unit smart chip compatibility error
• Remedy: 1 Check if the imaging unit is supported. Replace with a supported imaging unit if necessary. 2 Check if the firmware level is compatible with the printer serial number. Flash with the correct firmware level if necessary. 3 If problem remains, contact next level of support.

• Code: 321.51, 321.52, 321.53
• Description: 321.51 Motor 1 (Pick/Lift) motor no first encoder 321.52 Motor 1 (Pick/Lift) motor stop error 321.53 Motor 1 (Pick/Lift) PWM underflow (motor overspeed)
• Remedy: Step 1 a Remove the option tray insert. b Check the lift plate and gears for proper operation by moving the metal plate. Do the lift plate and gears move freely, and are they free of wear or damage? Go to step 2. Replace the tray insert.
  Step 2 Check the pick/lift motor for the following: • Gear tooth breakage • Freedom of rotation Is it free of wear or damage? Go to step 3. Replace the tray.
  Step 3 Check the cable J11 on the option tray controller card. Is it properly connected and free of damage? Contact the next level of support. Replace the tray.

• Code: 322.54, 322.55, 322.56.
• Description: 322.54 Motor 2 (Separator/Passthru) motor no first encoder 322.55 Motor 2 (Separator/Passthru) motor stop error 322.56 Motor 2 (Separator/Passthru) PWM underflow (motor overspeed)
• Remedy: Step 1 Check the cable J11 on the option tray controller card. Is it properly connected? Go to step 2. Reseat the cable.
  Step 2 a Remove the option tray insert and bypass the tray present sensor. b POR into the Diagnostics Menu and perform a feed test: Diagnostics Menu > Feed Test > choose an option tray c Check the ACM for proper operation. Does the ACM freely rotate three times before displaying a jam message? Go to step 3. Replace the ACM assembly. See “ACM assembly removal”.
  Step 3 Is the ACM gear free of wear or damage? Contact the next level of support. Replace the ACM assembly. See “ACM assembly removal”.