Code :

Code: 959.04...960.xx
Description: 959.04 Jump to unverified address 959.05 Unknown Boot Failure 959.20 Smart chip hardware failure 959.21 Smart chip did not respond to command request 959.22 Challenge Secret Failure 959.23 Smart chip self test failed during initialization 959.24 EEPROM Retention Error (Write failure) 959.25 Insufficient device space during HW prog 959.26 Incremental counter reset exceeds maximum value 959.27 Increment count failed due to maximum value limit 959.28 Invalid SP Memory Configuration 959.30 Smart chip library flagged an invalid argument(s) 959.31 Smart chip library flagged an invalid device address 959.32 Failure to initialize physical interface 959.33 Unknown/unexpected Error 959.34 System smart chip Bus Busy Error 959.35 Transmission Error 959.36 Smart chip command is invalid due to unlocked device status 959.37 Smart chip command is invalid due to locked device status 959.38 Incremental counter id(s) are invalid 959.39 Invalid NV address 959.40 Invalid smart chip command 960.xx RAM Memory Error—RAM soldered on the card is bad
Remedy: Replace the controller board.

Code: 964.xx
Description: Download Emulation Cyclic Redundancy Check (CRC) Error—checksum failure detected in the emulation header or emulation file.
Remedy: 1 Disable the Download Emulation. 2 Program the download emulation into the firmware card again. 3 If the above steps do not resolve the problem, then replace the firmware card and download the emulation again.

Code: 975.xx...991.xx
Description: 975.xx Network Error—unrecognizable network port 976.xx Network Error—unrecoverable software error in network port 978.xx Network Error—bad checksum while programming network port 979.xx Network Error—flash parts failed while programming network port 980.xx Engine experiencing unreliable communication with the specified device 981.xx Engine protocol violation detected by the specified device 982.xx Communications error detected by the specified device—device can be: • Engine, Duplex, Tray x, Envelope Feeder • Output Bin x (Note: Used for single bin devices) • Bins x to y (Note: Used for multiple bin devices) 983.xx Invalid command received by the specified device 984.xx Invalid command parameter received by the specified device 990.xx An equipment check condition has occurred in the specified device, but the device is unable to identify the exact component failure—device can be: • Engine, Duplex, Tray x, Envelope Feeder • Output Bin x (Note: Used for single bin devices) • Bins x to y (Note: Used for multiple bin devices) 991.xx The specified device has detected an equipment check in its controller board—device can be: • Engine, Duplex, Tray x, Envelope Feeder • Output Bin x (Note: Used for single bin devices) • Bins x to y (Note: Used for multiple bin devices)
Remedy: Call the next level of support.