Các lỗi thường gặp

Code :
  • Code: 17
  • Display: Paper is jammed in the printer or the feed roller stalled.
  • Description: Paper jam
  • Remedy: Clear the paper jam, and resend the print job.
  • Code: 18
  • Display: The printer is out of paper.
  • Description: Paper jam
  • Remedy: Load paper. If the problem remains, then check the paper sensor.
  • Code: 19
  • Display: Ink cartridge ID is not valid.
  • Description: Incorrect ink cartridge
  • Remedy: Install the correct ink cartridge.
  • Code: 20
  • Display: Ink cartridge is missing.
  • Description: Missing ink cartridge
  • Remedy: Install an ink cartridge.
  • Code: 21
  • Display: Unsupported order of ink cartridge.
  • Description: Ink cartridge order
  • Remedy: Install the correct ink cartridge.
  • Code: 22
  • Display: The print carrier stopped before all of the data was used.
  • Description: Print incomplete
  • Remedy: Clear any carrier jams. Unplug the printer from the electrical outlet, wait for 10 seconds, and then plug the printer back in. Resend the print job.
  • Code: 23
  • Display: Incorrect data has been sent from the host computer to the printer.
  • Description: Data error
  • Remedy: Unplug the printer from the electrical outlet, wait for 10 seconds, and then plug the printer back in. If the problem remains, then replace the USB cable. Service: Replace the system board.
  • Code: 24
  • Display: The short test detected a short circuit in the printhead.
  • Description: Ink cartridge short
  • Remedy: Check the printhead for proper installation. If properly installed, then replace the printhead. Service: Remove the printhead. Clean and reinstall the printhead. If the problem remains, then replace the printhead.
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