Code :

Code: 31.xx
Description: Defective Print Cartridge
Remedy: Error code 31 displays when the top front cover is closed and a defective print cartridge is detected. It may take the printer 10-20 seconds to determine if the print cartridge is defective. Depending on the setting of the Machine Class ID the printer may be allowed to print pages during this 10- 20 second interval. If pages are allowed to print, they are not reprinted once a good print cartridge is inserted. Note: This error indicates the printer was able to read the cartridge ID, but the ID did not pass the verification test. To pass the verification test, the ID read from the print cartridge must match the ID from the last “good” print cartridge or the same ID must be read from the print cartridge twice. The last “good” print cartridge ID is stored in NVRAM.

Code: 32.xx
Description: Unsupported Print Cartridge
Remedy: Error 32 displays when the top cover is closed and an unsupported print cartridge is detected. It may take the printer 10-20 seconds to determine if the print cartridge is supported. Depending on the setting of the Machine Class ID the printer may be allowed to print pages during this 10-20 second interval. If pages are allowed to print, then they are not reprinted once a good print cartridge is inserted.
1 Signature button contact assembly System board Check the voltage on the signature button cartridge contact. The voltage measures approximately +3.8 V dc when not writing data to the system board. If data is being written, the voltage measures approximately 0 V dc. If incorrect, disconnect the cable from J19 on the system board, and check the voltage on J19-1. The voltage measures approximately +5 V dc. • If incorrect, replace the system board. • If correct, replace the signature button cartridge contact assembly.

Code: 34.xx
Description: Short paper
Remedy: The length of the print media is too short to print the formatted data. Touch Continue to clear the message and continue printing. The MFP does not automatically reprint the page that prompted the message. Make sure the Paper Size setting in the Paper Menu is correct for the size of print media used. If MP Feeder Size is set to Universal, make sure the print media is large enough for the formatted data. Touch Cancel Job to cancel the current job if needed.

Code: 35.xx
Description: Insufficient memory to support Resource Save feature
Remedy: The MFP lacks the memory needed to enable Resource Save. This message usually indicates too much memory is allocated for one or more of the MFP link buffers. Touch Continue to disable Resource Save and continue printing. Install additional memory.

Code: 36.xx
Description: Resolution Reduced
Remedy: The resolution of the page has been reduced from 600 dpi to 300 dpi to prevent a Memory Full error. This message can only occur if the Resolution Reduction setting is turned on. Note: 1200 dpi pages are not resolution reduced. If a 1200 dpi job runs out of memory, a Memory Full error displays.

Code: 37.xx
Description: Insufficient memory for Flash Memory Defragment operation
Remedy: The MFP cannot defragment flash memory because the memory used to store undeleted flash resources is full. Touch Continue to clear the message. To perform the defragment operation, install additional memory, or delete fonts, macros, and other data to free some memory space. Touch Reset Active Bin to change to another linked bin.

Code: 37.xx
Description: Insufficient memory to collate job
Remedy: The MFP cannot collate the job because the memory is full. Touch Continue to print the pages processed before the memory became full. Some memory frees up, so collating begins for the remainder of the print job. For example, if a 50-page print job is sent, and 10 copies are requested, and the MFP runs out of memory at page 30, pages 1–30 would collate and print 10 copies. The MFP would then print and collate pages 31–50 and print 10 copies of these pages.

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