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Code :
  • Code: 160.01 ... 160.06
  • Description: Motor Error Tray 2 pick motor failed.
  • Remedy: 1 1. Turn the printer off. 2. Reseat option tray 2. 3. Enter Diagnostics mode (press and hold buttons 3 and 6, turn on the MFP, and release the buttons when the progress bar displays). 4. Touch PRINT TESTS. 5. Touch Tray 2. 6. Touch Single. Did the page print? Problem resolved. Go to step 2. 2 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the option cable in connector JOPT1 on the system board for proper connection, for cable pinch points, and for any other damage to the cable or connector Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 3. 3 1. Remove the right cover. See “Right cover removal”. 2. Check the option cable for pinch points and any damage. Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 4. 4 Is the option tray 2 the high-capacity input tray (2,000-sheet feeder)? Replace the HCIT top plate assembly. See “Top plate assembly removal”. Replace the option tray 2 assembly.
  • Code: 161.01 ... 161.06
  • Description: Motor Error Tray 2 feed motor failed.
  • Remedy: 1 1. Turn the printer off. 2. Reseat option tray 2. 3. Enter Diagnostics mode (press and hold buttons 3 and 6, turn on the MFP, and release the buttons when the progress bar displays). 4. Touch PRINT TESTS. 5. Touch Tray 2. 6. Touch Single. Did the page print? Problem resolved. Go to step 2. 2 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the option cable in connector JOPT1 on the system board for proper connection, for cable pinch points, and for any other damage to the cable or connector Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 3. 3 1. Remove the right cover. See “Right cover removal”. 2. Check the option cable for pinch points and any damage. Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 4. 4 Is the option tray 2 the high-capacity input tray (2,000-sheet feeder)? Replace the HCIT top plate assembly. See “Top plate assembly removal”. Replace the option tray 2 assembly.
  • Code: 162.01 ... 162.06
  • Description: Motor Error Tray 3 pick motor failed.
  • Remedy: 1 1. Turn the printer off. 2. Reseat option tray 3. 3. Enter Diagnostics mode (press and hold buttons 3 and 6, turn on the MFP, and release the buttons when the progress bar displays. 4. Touch PRINT TESTS. 5. Touch Tray 3. 6. Touch Single. Did the page print? Problem resolved. Go to step 2. 2 1. Remove all input options connected to the machine. 2. Connect tray 3 directly on the printer making it tray 2. 3. Bring the printer up in Diagnostics Menu (turn off the printer, press and hold buttons 3 and 6, and turn on the printer). 4. Touch PRINT TESTS. 5. Touch Tray 2. 6. Touch Single. Did the page print? Go to step 3. Go to step 4 3 Check the top and bottom autoconnect connectors of tray 2 (input option above tray 3) for damages. Are the autoconnect connectors damaged? Replace tray 2 550 input option Go to step 4. 4 Check the top and bottom autoconnect connectors of tray 3 for damages. Are the autoconnect connectors damaged? • For 550 option, replace tray 3 550 input option. • For HCIT, replace the HCIT top plate assembly. Go to step 5. 5 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the option cable in connector JOPT1 on the system board for proper connection, for cable pinch points, and for any other damage to the cable or connector. 4. Remove the right cover. See “Right cover removal”. 5. Check the option cable for pinch points and any damage. 6. Check the autoconnect connector for damage. Is the cable damaged? Replace the option cable. See “Option cable removal”. • For 550 option, replace tray 3 550 input option. • For HCIT, replace the HCIT top plate assembly.
  • Code: 163.01 ... 163.06
  • Description: Motor Error Tray 3 feed motor failed.
  • Remedy: 1 1. Turn the printer off. 2. Reseat option tray 3. 3. Enter Diagnostics mode (press and hold buttons 3 and 6, turn on the MFP, and release the buttons when the progress bar displays. 4. Touch PRINT TESTS. 5. Touch Tray 3. 6. Touch Single. Did the page print? Problem resolved. Go to step 2. 2 1. Remove all input options connected to the machine. 2. Connect tray 3 directly on the printer making it tray 2. 3. Bring the printer up in Diagnostics Menu (turn off the printer, press and hold buttons 3 and 6, and turn on the printer). 4. Touch PRINT TESTS. 5. Touch Tray 2. 6. Touch Single. Did the page print? Go to step 3. Go to step 4 3 Check the top and bottom autoconnect connectors of tray 2 (input option above tray 3) for damages. Are the autoconnect connectors damaged? Replace tray 2 550 input option Go to step 4. 4 Check the top and bottom autoconnect connectors of tray 3 for damages. Are the autoconnect connectors damaged? • For 550 option, replace tray 3 550 input option. • For HCIT, replace the HCIT top plate assembly. Go to step 5. 5 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the option cable in connector JOPT1 on the system board for proper connection, for cable pinch points, and for any other damage to the cable or connector. 4. Remove the right cover. See “Right cover removal”. 5. Check the option cable for pinch points and any damage. 6. Check the autoconnect connector for damage. Is the cable damaged? Replace the option cable. See “Option cable removal”. • For 550 option, replace tray 3 550 input option. • For HCIT, replace the HCIT top plate assembly.
  • Code: 164.01 ... 164.06
  • Description: Motor Error Tray 4 pick motor failed.
  • Remedy: 1 1. Turn the printer off. 2. Reseat option tray 4. 3. Enter Diagnostics mode (press and hold buttons 3 and 6, turn on the MFP, and release the buttons when the progress bar displays. 4. Touch PRINT TESTS. 5. Touch Tray 4. 6. Touch Single. Did the page print? Problem resolved. Go to step 2. 2 1. Remove all input options connected to the machine. 2. Connect tray 3 directly on the printer making it tray 2. 3. Bring the printer up in Diagnostics Menu (turn off the printer, press and hold buttons 3 and 6, and turn on the printer). 4. Touch PRINT TESTS. 5. Touch Tray 2. 6. Touch Single. Did the page print? Go to step 3. Go to step 4 3 Check the top and bottom autoconnect connectors of tray 2 (input option above tray 3) for damages. Are the autoconnect connectors damaged? Replace tray 2 550 input option Go to step 4. 4 Check the top and bottom autoconnect connectors of tray 3 for damages. Are the autoconnect connectors damaged? • For 550 option, replace tray 3 550 input option. • For HCIT, replace the HCIT top plate assembly. Go to step 5. 5 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the option cable in connector JOPT1 on the system board for proper connection, for cable pinch points, and for any other damage to the cable or connector. 4. Remove the right cover. See “Right cover removal”. 5. Check the option cable for pinch points and any damage. 6. Check the autoconnect connector for damage. Is the cable damaged? Replace the option cable. See “Option cable removal”. • For 550 option, replace tray 3 550 input option. • For HCIT, replace the HCIT top plate assembly.
  • Code: 165.01 ... 165.06
  • Description: Motor Error Tray 4 feed motor failed.
  • Remedy: 1 1. Turn the printer off. 2. Reseat option tray 4. 3. Enter Diagnostics mode (press and hold buttons 3 and 6, turn on the MFP, and release the buttons when the progress bar displays. 4. Touch PRINT TESTS. 5. Touch Tray 4. 6. Touch Single. Did the page print? Problem resolved. Go to step 2. 2 1. Remove all input options connected to the machine. 2. Connect tray 3 directly on the printer making it tray 2. 3. Bring the printer up in Diagnostics Menu (turn off the printer, press and hold buttons 3 and 6, and turn on the printer). 4. Touch PRINT TESTS. 5. Touch Tray 2. 6. Touch Single. Did the page print? Go to step 3. Go to step 4 3 Check the top and bottom autoconnect connectors of tray 2 (input option above tray 3) for damages. Are the autoconnect connectors damaged? Replace tray 2 550 input option Go to step 4. 4 Check the top and bottom autoconnect connectors of tray 3 for damages. Are the autoconnect connectors damaged? • For 550 option, replace tray 3 550 input option. • For HCIT, replace the HCIT top plate assembly. Go to step 5. 5 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the option cable in connector JOPT1 on the system board for proper connection, for cable pinch points, and for any other damage to the cable or connector. 4. Remove the right cover. See “Right cover removal”. 5. Check the option cable for pinch points and any damage. 6. Check the autoconnect connector for damage. Is the cable damaged? Replace the option cable. See “Option cable removal”. • For 550 option, replace tray 3 550 input option. • For HCIT, replace the HCIT top plate assembly.
  • Code: 166.01 ... 166.06
  • Description: Motor Error Tray 5 pick motor failed.
  • Remedy: 1 1. Turn the printer off. 2. Reseat option tray 5. 3. Enter Diagnostics mode (press and hold buttons 3 and 6, turn on the MFP, and release the buttons when the progress bar displays. 4. Touch PRINT TESTS. 5. Touch Tray 5. 6. Touch Single. Did the page print? Problem resolved. Go to step 2. 2 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the option cable in connector JOPT1 on the system board for proper connection, for cable pinch points, and for any other damage to the cable or connector Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 3. 3 1. Remove the right cover. See “Right cover removal”. 2. Check the option cable for pinch points and any damage. Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 4 4 Is the option tray 5 the high-capacity input tray (2,000-sheet feeder)? Replace the HCIT top plate assembly. See “Top plate assembly removal”. Replace the option tray 5 assembly.
  • Code: 167.01 ... 167.06
  • Description: Motor Error Tray 5 feed motor failed.
  • Remedy: 1 1. Turn the printer off. 2. Reseat option tray 5. 3. Enter Diagnostics mode (press and hold buttons 3 and 6, turn on the MFP, and release the buttons when the progress bar displays. 4. Touch PRINT TESTS. 5. Touch Tray 5. 6. Touch Single. Did the page print? Problem resolved. Go to step 2. 2 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the option cable in connector JOPT1 on the system board for proper connection, for cable pinch points, and for any other damage to the cable or connector Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 3. 3 1. Remove the right cover. See “Right cover removal”. 2. Check the option cable for pinch points and any damage. Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 4 4 Is the option tray 5 the high-capacity input tray (2,000-sheet feeder)? Replace the HCIT top plate assembly. See “Top plate assembly removal”. Replace the option tray 5 assembly.
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