• Code: 848.01
• Description: Scanner Failure Modem configuration ID mismatch. Possible cause is the MFP has a modem installed, but its Configuration ID indicates that a modem should not be present.
• Remedy: Remove the fax modem.

• Code: 849.00
• Description: • Scanner ADF eject jam • Scanner static jam—ADF exit sensor • Remove all media present in the media path. • Check for obstructions in the media path. • Check the ADF media exit sensor for proper operation.
• Remedy: 1 Make sure the mirror is clean: 1. Turn the printer off. 2. Open the ADF front cover. 3. Lift the flap as shown. Is the mirror clean? Go to step 2. Slightly dampen a soft, lintfree cloth with water, and clean the mirror. 2 Remove the ADF motor side cover. See “ADF motor side cover removal”. Is the ADF exit sensor cable (A) connected correctly? Go to step 3. Reseat the cable in connector. 3 Replace the ADF exit sensor. See “ADF exit sensor (with cable) removal”. Did the error clear? Problem resolved. Contact the next level of support.

• Code: 849.01
• Description: Hard disk configuration ID mismatch. The possible cause is a hard disk is installed, but the configuration ID does not support it.
• Remedy: Remove the hard disk.

• Code: 88
• Description: <color> Cartridge Low
• Remedy: • Show Me, View Supplies, and Tell Me More displays additional information. • Replace the specified toner cartridge. • Touch Continue to clear the message and continue printing. • If the problem persists, replace the system board. See “System board removal”.

• Code: 88
• Description: <color> Cartridge Nearly Low
• Remedy: • Show Me, View Supplies, and Tell Me More displays additional information. • Replace the specified toner cartridge. • Touch Continue to clear the message and continue printing. • If the problem persists, replace the system board.

• Code: 88
• Description: Replace <color> Cartridge
• Remedy: • Show Me, View Supplies, and Tell Me More displays additional information. • Replace the specified toner cartridge. • Touch Continue to clear the message and continue printing. • If the problem persists, replace the system board

• Code: 900.00 ... 900.99
• Description: Software Error (except 900.05) Unrecoverable RIP software error.
• Remedy: 1 POR the device. Does the error reoccur? Go to step 2. Problem resolved. 2 • Write down the exact 900.xx error code displayed on the device. • Turn the device off. • Clear the print queues. • Disconnect all communication cables, and remove all memory options. • Remove all ISP and modem cards. • Restart the device into diagnostic mode. Does the 900.xx error reoccur during startup? Go to step 3. Go to step 6. 3 Check all the cables connected to the RIP board for proper connectivity. Are the cables properly connected? Go to step 5. Go to step 4. 4 Properly connect the cables to the RIP board. Restart the device into diagnostic mode. Does the 900.xx error reoccur during startup? Go to step 5. Go to step 6. 5 Replace the RIP board, and restart the device. Does this fix the problem? Note: If an error, different from the original 900.xx, is displayed, consult the service check for that error. Problem resolved. Go to step 31. 6 Print the following: • Error log • Menu settings page • Network settings page Does the 900.xx error reoccur while these pages were printing? Go to step 31. Go to step 7. 7 Re-attach the communications cable. Restart the printer to operating mode. Send the printer a print job. Does the 900.xx error reoccur? Note: Before performing this step, write down this information about the file being sent to the printer: • Application used • Operating system • Driver type • File type (PCL, PostScript, XPS, etc.) Go to step 8. Go to step 10. 8 Restart the printer to operating mode. Send a different print job to the device. Does the 900.xx error reoccur? Go to step 9. Go to step 10. 9 Upgrade the firmware. Contact your next level of support for the correct firmware level to use. Restart the printer to operating mode. Send the printer a print job. Does the 900.xx error reoccur? Go to step 31. Go to step 10. 10 Is the device a Multi Function Printer? Go to step 11. Go to step 13. 11 Run a copy job. Does the 900.xx error reoccur? Go to step 31. Go to step 12. 12 Run a scan to PC job. Does the 900.xx error reoccur? Go to step 31. Go to step 13. 13 Is there optional memory installed? Go to step 14. Go to step16. 14 Reinstall the memory, and send a print job to the device. Does the 900.xx error reoccur? Go to step 15. Go to step 16. 15 Install a Lexmark recommended memory option. Send a print job to the device. Does the 900.xx error reoccur? Go to step 31. Problem resolved. 16 Is there a modem installed on the device? Go to step 17. Go to step 21. 17 Reinstall the modem. Restart the device. Does the 900.xx error reoccur? Go to step 18. Go to step 20. 18 Upgrade the firmware. Contact your next level of support for the correct firmware level to use. Restart the printer to operating mode. Send the printer a print job. Does the 900.xx error reoccur? Go to step 19. Problem resolved. 19 Replace the modem. Restart the device. Does the 900.xx error reoccur? Go to step 31. Problem resolved. 20 Run a fax job. Does the 900.xx error reoccur? Go to step 31. Go to step 21. 21 Are there any ISP (internal solutions port) options installed? Go to step 22. Problem resolved. 22 Reinstall the first ISP option. Restart the device. Does the 900.xx error reoccur? Go to step 24. Go to step 23. 23 Run a job to test the option. Does the 900.xx error reoccur? Go to step 24. Go to step 26. 24 Upgrade the firmware. Contact your next level of support for the correct firmware level to use. Restart the printer to operating mode. Does the 900.xx error reoccur? Go to step 25. Problem resolved. 25 Replace the faulty ISP option. Restart the device. Does the 900.xx error reoccur? Go to step 31. Go to step 26. 26 Are there any more ISP options to install? Go to step 27 Problem resolved. 27 Install the next ISP option. Restart the device. Does the 900.xx error reoccur? Go to step 29. Go to step 28. 28 Run a job to test the option. Does the 900.xx error reoccur? Go to step 29. Go to step 26. 29 Upgrade the firmware. Contact your next level of support for the correct firmware level to use. Restart the printer to operating mode. Does the 900.xx error reoccur? Go to step 30. Go to step 26. 30 Replace the faulty ISP option. Restart the device. Does the 900.xx error reoccur? Go to step 31. Go to step 26. 31 Contact your next level of support. You will need the following information for them: • Exact 900.xx error digits and complete error message • Printed menu settings page • Printed network settings page • Device error log • A sample print file if error appears to be isolated to a single file • File/Application used if error is related to specific print file • Device Operating System • Driver used (PCL/PS) • Frequency of the occurrence of the error

• Code: 900.05
• Description: Software Error. Transfer module has failed
• Remedy: 1 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the transport cable in connector JTPS1 for proper connection to the system board, cable pinch points, and any other damage to the cable or connector. Is the cable damaged? Replace the transport cable. See “Transport cable removal”. Go to step 2. 2 Replace the transfer module. Did the error clear? Problem resolved. Replace the system board. See “System board removal”.