• Code: 168.xx
• Description: Motor Error HCIT elevator motor error.
• Remedy: 1 Is the paper properly loaded in the highcapacity input tray (HCIT)? Go to step 2. Fan the media, and then stack flat in the HCIT drawer. 2 1. Turn the printer off. 2. Reseat option tray 5. 3. Enter Diagnostics mode (press and hold buttons 3 and 6, turn on the MFP, and release the buttons when the progress bar displays. 4. Touch PRINT TESTS. 5. Touch HCIT. 6. Touch Single. Did the page print? Problem resolved. Go to step 3. 3 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the option cable in connector JOPT1 on the system board for proper connection, for cable pinch points, and for any other damage to the cable or connector Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 4. 4 1. Remove the HCIT right cover. See “HCIT right cover removal”. 2. Check the cable in the HCIT. Is the cable damaged? Replace the elevator-up cable. See Replace the elevator motor motor. See “HCIT elevator motor with sensor removal”.

• Code: 199.xx
• Description: Software Error Unrecoverable RIP software error.
• Remedy: • POR the printer. • If the error message persists with new code, replace the system board.

• Code: 31
• Description: Defective or Missing <color> Cartridge • Reseat the specified toner cartridge. • Inspect the smart chip card contacts (A) for damage, contamination or positioning error. If damaged, contact your next level of service. • Inspect the toner cartridge contacts for damage/contamination. Replace the toner cartridge if defective. • Replace the indicated cartridge.
• Remedy: 1 POR the printer. Did this fix the problem? Problem resolved. Go to step 2. 2 Replace the toner cartridge. Did this fix the problem? Problem resolved. Go to step 3. 3 Reseat the toner cartridges and make sure they are installed to their correct color slots. Did this fix the problem? Problem resolved. Go to step 4. 4 1. Check the contacts on the toner cartridge chip for damage and contamination. 2. Clean the contacts. Are the chip contacts damaged? Replace toner cartridge. Go to step 5. 5 1. Check the cartridge contact and bell crank on the printer. 2. Press each of the contacts to check the spring force. 3. Check the bell crank for any damage. Are the bell crank and cartridge contacts damaged? Replace the cartridge contact with bell crank. Note: Only replace the parts that are damaged. Go to step 6. 6 1. Check JSB1 on the system board for proper connection. 2. Check for damage and pinch points on the connector. 3. Reseat cable. Is the cable connector free of damaged? Replace the cartridge contact with bell crank. Note: Only replace the parts that are damaged. Go to step 7. 7 Check the whole length of the cable going to the cartridge contact. Check for any damage and pinch points. Are the cables damaged? Replace the cartridge contact with bell crank. Note: Only replace the parts that are damaged. Go to step 8. 8 Replace the system board. See “System board removal”. Did this fix the problem? Problem resolved. Replace the cartridge contact with bell crank. Note: Only replace the parts that are damaged.

• Code: 32
• Description: Unsupported Cartridge
• Remedy: • Check to see if the toner cartridge is a supported cartridge. Note: Once the cartridge shipped with the printer is exhausted, it must be replaced by a supply cartridge (refer to the User’s Guide for part numbers.) If the specified toner cartridge is a supported cartridge, reseat the cartridge. • Inspect the toner cartridge contacts for damage or contamination. Replace the toner cartridge if defective. • Inspect JSBTN1 cable connection. Properly connect the cable if not connected properly. Replace the cable if damaged. • If the problem still exists, replace the system board.

• Code: 34
• Description: Short Paper
• Remedy: • Touch Continue to clear the message and continue printing. Note: The printer does not automatically reprint the page that prompted the message. • Check the tray length and width guides to ensure the media is properly fitted. • Make sure the print job is requesting the correct size of media. • Adjust the Paper Size setting for the media size being used. • If the MP Feeder Size is set to Universal, make sure the media is large enough for the formatted data. • Cancel the current job. Replace the paper pick mechanism. See “Paper pick mechanism assembly removal”. • If the problem still exists, replace the system board. See “System board removal”.

• Code: 35
• Description: Insufficient memory to support Resource Save feature
• Remedy: • Touch Continue to disable Resource Save and continue printing. • To enable Resource Save after receiving this message: - Make sure the link buffers are set to Auto, then exit the menus to activate the link buffer changes. - When Ready is displayed, enable Resource Save. • Install additional memory. • If this does not fix the problem, replace the system board.

• Code: 37
• Description: Insufficient memory to collate job
• Remedy: • Touch Continue to print the portion of the job already stored and begin collating the rest of the job. • Cancel the current job. • If this does not fix the problem, replace the system board.

• Code: 37
• Description: Insufficient memory for Flash Memory Defragment operation
• Remedy: • Touch Continue to stop the defragment operation and continue printing. • Delete fonts, macros, and other data in printer memory. • Install additional printer memory. • If this does not fix the problem, replace the system.