• Code: 845.01
• Description: Service scanner failure CCD initialization (lamp on) failure The CCD does not make a correct output when it receives a specified amount of light.
• Remedy: 1 Check the exposure lamp for operation. Perform the exposure lamp test. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch Exposure lamp. Does the exposure lamp operate properly? Go to step 6. Go to step 3. 2 Check the exposure lamp for connection. Is the above component connected properly? Replace the exposure lamp. Go to “Exposure lamp removal”. Replace the connection. 3 Check the exposure lamp PS card assembly. Is the above card properly connected to the scanner controller card assembly? Replace the exposure lamp PS card assembly. Go to “Exposure lamp PS card assembly removal”. Replace the connection. 4 Check the scanner PS card assembly for connection. Is the above card connected properly? Replace the scanner PS card assembly. Go to “Scanner PS card assembly removal”. Replace the connection. 5 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal”. Problem solved.

• Code: 845.02
• Description: Service scanner failure CCD initialization (lamp off) failure The CCD does not make a correct output when light is absent.
• Remedy: 1 Check the connection of the scanner controller card assembly. Are the connectors of the scanner controller card assembly connected properly? Go to step 2. Connect each connector of the scanner controller card assembly properly. 2 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal”. Problem solved. 3 Perform a POR. Does the error remain when the power is turned off/on again? Replace the scanner PS card assembly. Go to “Scanner PS card assembly removal”. Problem solved.

• Code: 846.00
• Description: Service scanner failure Scanner communication failure Controller detected failures. Scanner download timeout.
• Remedy: 1 Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly. Is the scanner interface cable assembly connected properly? Go to step 2. Replace the connection. 2 Check all connections of the scanner controller card assembly. Are the connections of the scanner controller card assembly connected properly? Go to step 3. Connect each connector of the scanner controller card assembly properly. 3 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal”. Go to step 4. Problem solved.

• Code: 846.01
• Description: Service scanner failure Scanner communication failure Controller detected failures. Detected I/O failure.
• Remedy: 1 Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly. Is the scanner interface cable assembly connected properly? Go to step 2. Replace the connection. 2 Check all connections of the scanner controller card assembly. Are the connections of the scanner controller card assembly connected properly? Go to step 3. Connect each connector of the scanner controller card assembly properly. 3 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal”. Go to step 4. Problem solved.

• Code: 846.10
• Description: Service scanner failure Sensor (ADF width APS X) failure The combinations of outputs from the sensor (ADF width APS 1), sensor (ADF width APS 2) and sensor (ADF width APS 3) are abnormal.
• Remedy: 1 Check the sensor (ADF width APS 1) for operation. Perform the sensor (ADF width APS 1) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 1. Operate the actuator of the sensor (ADF width APS 1). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 2. Go to step 3. 2 Check the sensor (ADF width APS 1) for connection. Is the above sensor connected properly? Replace the sensor (ADF width APS 1). Go to “Sensor (ADF width APS 1)”. Replace the connection. 3 Check the sensor (ADF width APS 2) for operation. Perform the sensor (ADF width APS 2) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 2. Operate the actuator of the sensor (ADF width APS 2). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 6. Go to step 5. 4 Check the sensor (ADF width APS 2) for connection. Is the above sensor connected properly? Replace the sensor (ADF width APS 2). Go to “Sensor (ADF width APS 2)”. Replace the connection. 5 Check the sensor (ADF width APS 3) for operation. Perform the sensor (ADF width APS 3) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 3. Operate the actuator of the sensor (ADF width APS 3). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 8. Go to step 7. 6 Check the sensor (ADF width APS 3) for connection. Is the above sensor connected properly? Replace the sensor (ADF width APS 3). Go to “Sensor (ADF width APS 3)”. Replace the connection. 7 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 8.

• Code: 846.12
• Description: Service scanner failure Scanner unit assembly software logic failure A software failure was detected by the scanner controller card assembly.
• Remedy: 1 Check the software version for the scanner controller card assembly. Is the version of the software of the scanner controller card assembly correct? Go to step 2. Upgrade the software of the scanner controller card assembly. 2 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal”. Problem solved.

• Code: 846.13
• Description: Service scanner error Switch (platen interlock) open The system detected that the switch (platen interlock) is open.
• Remedy: 1 Check the ADF for opening and closing. Does the ADF lay completely flush on the scanner unit when it is in its closed position? Go to step 2. Inspect and adjust the ADF left hinge and right hinge as required. 2 Check the sensor (ADF angle) for proper installation. Is the sensor (ADF angle) installed correctly? Go to step 3. Reinstall the sensor (ADF angle). 3 Check the sensor (ADF angle) for operation. Perform the sensor (ADF angle) test. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF angle. Open and close the ADF unit assembly. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 5. Go to step 4. 4 Check the sensor (ADF angle) for connection. Is the above sensor connected properly? Replace the sensor (ADF angle). Go to “Sensor (ADF angle) removal”. Replace the connection. 5 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal”. Go to step 6.

• Code: 849.00
• Description: Service hard drive Hard drive/configuration ID mismatch The device does not have a hard drive installed, even though its configuration ID indicates that a hard drive should be present.
• Remedy: 1 Check the hard drive data and power connections. Are the above connections connected properly? Replace the hard drive. Go to “RIP card chassis bracket removal”. Replace the connections. 2 Perform a POR. Does the error remain when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved.