• Code: 846.13
• Description: Service scanner error Switch (platen interlock) open The system detected that the switch (platen interlock) is open.
• Remedy: 1 Check the ADF for opening and closing. Does the ADF lay completely flush on the scanner unit when it is in its closed position? Go to step 2. Inspect and adjust the ADF left hinge and right hinge as required. 2 Check the sensor (ADF angle) for proper installation. Is the sensor (ADF angle) installed correctly? Go to step 3. Reinstall the sensor (ADF angle). 3 Check the sensor (ADF angle) for operation. Perform the sensor (ADF angle) test. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF angle. Open and close the ADF unit assembly. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 5. Go to step 4. 4 Check the sensor (ADF angle) for connection. Is the above sensor connected properly? Replace the sensor (ADF angle). Go to “Sensor (ADF angle) removal”. Replace the connection. 5 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal”. Go to step 6.

• Code: 849.00
• Description: Service hard drive Hard drive/configuration ID mismatch The device does not have a hard drive installed, even though its configuration ID indicates that a hard drive should be present.
• Remedy: 1 Check the hard drive data and power connections. Are the above connections connected properly? Replace the hard drive. Go to “RIP card chassis bracket removal”. Replace the connections. 2 Perform a POR. Does the error remain when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved.

• Code: 88
• Description: (Color) toner low (Color) toner cartridge nearly empty The (color) toner cartridge is nearing the replacement interval.
• Remedy: 1 Check the appropriate toner cartridge. Does the appropriate toner cartridge contain toner? Go to step 2. Replace the toner cartridge. 2 Check the appropriate toner cartridge for proper installation. Is the appropriate above component properly installed? Go to step 3. Reinstall the appropriate toner cartridge. 3 Check the gear rotation in the appropriate toner add assembly. Does the gear, located at the lower part of the above component rotate smoothly? Go to step 4. Replace the appropriate toner add assembly. Go to “CMY toner add assembly removal” or “K toner add assembly removal”. 4 Check the appropriate toner add assembly chute for clogging. Is the chute, located at the lower part of the above component, free of clogs and obstructions? Go to step 5. Clean any obstructions. 5 Check the appropriate segment of the CMYK toner add motor assembly for operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. Warning: Only perform this test in segments of three seconds or less or toner spill will occur. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch C, M, Y or K toner add motor. Does the above component operate properly? Go to step 7. Go to step 6. 6 Check the CMYK toner add motor assembly connection. Is the above component properly connected? Replace the CMYK toner add motor assembly. Go to “CMYK toner add motor assembly removal”. Replace the connection. 7 Perform a POR. Does the error remain when the power is turned off/on again? Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal”. Problem solved.

• Code: 88
• Description: Replace (color) toner (Color) toner cartridge empty The (color) toner cartridge requires replacing.
• Remedy: 1 Check the appropriate toner cartridge. Does the appropriate toner cartridge contain toner? Go to step 2. Replace the toner cartridge. 2 Check the appropriate toner cartridge for proper installation. Is the appropriate above component properly installed? Go to step 3. Reinstall the appropriate toner cartridge. 3 Check the gear rotation in the appropriate toner add assembly. Does the gear, located at the lower part of the above component rotate smoothly? Go to step 4. Replace the appropriate toner add assembly. 4 Check the appropriate toner add assembly chute for clogging. Is the chute, located at the lower part of the above component, free of clogs and obstructions? Go to step 5. Clean any obstructions. 5 Check the appropriate segment of the CMYK toner add motor assembly for operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. Warning: Only perform this test in segments of three seconds or less or toner spill will occur. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch C, M, Y or K toner add motor. Does the above component operate properly? Go to step 7. Go to step 6. 6 Check the CMYK toner add motor assembly connection. Is the above component properly connected? Replace the CMYK toner add motor assembly. Go to “CMYK toner add motor assembly removal”. Replace the connection. 7 Perform a POR. Does the error remain when the power is turned off/on again? Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal”. Problem solved.

• Code: 900.xx
• Description: Service RIP software RIP card assembly software error A error has occurred in the RIP card assembly software.
• Remedy: 1 Perform a POR. Does the error occur when the power is turned off/on? Go to step 2. Perform several print tests. If the problem remains, go to step 2. 2 Turn the printer off for 60 seconds. Does the error occur when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP card assembly removal”. Go to step 3. Problem solved.

• Code: 901.xx
• Description: Service engine error RIP card assembly software error A error has occurred in the RIP card assembly software.
• Remedy: 1 Perform a POR. Does the error occur when the power is turned off/on? Go to step 2. Perform several print tests. If the problem remains, go to step 2. 2 Turn the printer off for 60 seconds. Does the error occur when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP card assembly removal”. Go to step 3. Problem solved.

• Code: 903.00
• Description: Service motor error K developer/transport drive motor error K developer/transport drive motor error does not rotate at the specified speed.
• Remedy: 1 Perform a POR. Does the error occur when the power is turned off/on? Go to step 2. Perform several print tests. If the problem remains, go to step 2. 2 Check the K developer/transport drive motor assembly for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Tests 4. Touch K developer/transport drive motor Does the above component operate properly? Go to step 4. Go to step 3. 3 Check the K developer/transport drive motor assembly for proper connection. Is the above component properly connected? Replace the K developer/ transport drive motor assembly. Go to “K developer / transport drive motor assembly removal”. Replace the connection. 4 Perform a POR. Does the error occur when the power is turned off/on? Replace the lower printer engine card assembly. Go to “Lower printer engine card assembly removal”. Problem solved.

• Code: 903.01
• Description: Service motor error K PC drive motor error The K PC cartridge drive motor does not rotate at the specified speed.
• Remedy: 1 Perform a POR. Does the error occur when the power is turned off/on? Go to step 2. Perform several print tests. If the problem remains, go to step 2. 2 Check the CMYK PC cartridge drive motor assembly for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Tests 4. Touch K PC cartridge drive motor. Does the above component operate properly? Go to step 4. Go to step 3. 3 Check the CMYK PC cartridge drive motor assembly for proper connection. Is the above component properly connected? Replace the CMYK PC cartridge drive motor assembly. Go to “CMYK PC cartridge drive motor assembly removal”. Replace the connection. 4 Perform a POR. Does the error occur when the power is turned off/on? Replace the lower printer engine card assembly. Go to “Lower printer engine card assembly removal”. Problem solved.