• Code: 244.00
• Description: Paper jam Check areas C, tray 4 Sensor (tray 4 feed-out) on jam (tray 4 media feed) The sensor (tray 4 feed-out) is not turned on within the specified time after the sensor (pre-feed) is turned on.
• Remedy: 1 Check the media condition. Is the media in the tray, crumpled or damaged? Replace the media. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 4? Go to step 3. Replace the media, or change the media size setup. 3 Check the tray 4 rolls. Pull out the tray 4, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)— feed roll removal”, “2000-sheet dual input (TTM)— separation roll removal”, and “2000-sheet dual input (TTM)—pick roll removal”. 4 Check the media position. Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (pre-feed) of the tray 4 media feed unit assembly or the sensor (tray 4 feedout)? Remove the media. Go to step 5. 5 Check the tray 4 sensor (pre-feed) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Feed-out. Remove the media tray assembly. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area of the above sensor? Go to step 7. Go to step 6. 6 Check the tray 4 sensor (pre-feed) for proper connection. Is the above sensor connected properly? Replace the sensor (pre-feed). Go to “2000-sheet dual input (TTM)— sensor (pre-feed) removal”. Replace the connection. 7 Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Are the above cards connected properly? Go to step 8. Replace the connection. 8 Check the sensor (tray 4 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 10. Go to step 9. 9 Check the sensor (tray 4 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 4 feed-out). Go to “2000-sheet dual input (TTM)— sensor (tray 4 feedout) removal”. Replace the connection. 10 Remove the tray 4 media transport assembly from the TTM. Go to “2000-sheet dual input (TTM)—tray 4 media transport assembly removal”. Inspect the metal tab on the tray 4 media transport assembly as shown in the graphic below. Is the metal tab on the tray 4 media transport assembly bent? Straighten the metal tab with needle nose pliers, or replace the tray 4 media transport assembly. Go to “2000-sheet dual input (TTM)— tray 4 media transport assembly removal”. Go to step 11. 11 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 12. Problem solved. 12 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved.

• Code: 244.01
• Description: Paper jam Check areas C, tray 4 Sensor (tray 3 feed-out) on jam (tray 4 media feed) The sensor (tray 3 feed-out) is not turned on within the specified time after the sensor (tray 4 feed-out) is turned on.
• Remedy: 1 Check the media condition. Is the media in the tray, crumpled or damaged? Replace the media. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 4? Go to step 3. Replace the media, or change the media size setup. 3 Check the tray 4 rolls. Pull out the tray 4, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)— feed roll removal”, “2000-sheet dual input (TTM)— separation roll removal”, and “2000-sheet dual input (TTM)—pick roll removal”. 4 Check the media position. Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (tray 3 feed-out) or the sensor (tray 4 feed-out)? Remove the media. Go to step 5. 5 Check the sensor (tray 4 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 7. Go to step 6. 6 Check the sensor (tray 4 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 4 feed-out). Go to “2000-sheet dual input (TTM)— sensor (tray 4 feedout) removal”. Replace the connection. 7 Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Are the above cards connected properly? Go to step 8. Replace the connection. 8 Check the sensor (tray 3 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 3. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 10. Go to step 9. 9 Check the sensor (tray 3 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 3 feed-out). Go to “2000-sheet dual input (TTM)— sensor (tray 3 feedout) removal”. Replace the connection. 10 Remove the tray 4 media transport assembly from the TTM. Go to “2000-sheet dual input (TTM)—tray 4 media transport assembly removal”. Inspect the metal tab on the tray 4 media transport assembly as shown in the graphic below. Is the metal tab on the tray 4 media transport assembly bent? Straighten the metal tab with needle nose pliers, or replace the tray 4 media transport assembly. Go to “2000-sheet dual input (TTM)— tray 4 media transport assembly removal”. Go to step 11. 11 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 12. Problem solved. 12 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved.

• Code: 244.02
• Description: Paper jam Check areas B, C Sensor (tray 2 feed-out) on jam (tray 4 media feed) The sensor (tray 2 feed-out) is not turned on within the specified time after the sensor (tray 4 feed-out) is turned on.
• Remedy: 1 Check the media condition. Is the media in the tray crumpled or damaged? Replace the media. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 4? Go to step 3. Replace the media, or change the media size setup. 3 Check the tray 4 rolls. Pull out the tray 4, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)— feed roll removal”, “2000-sheet dual input (TTM)— separation roll removal”, and “2000-sheet dual input (TTM)—pick roll removal”. 4 Check the media position. Open the printer left lower door assembly, and visually check it. Does the media touch the sensor (tray 2 feed-out)? Remove the media. Go to step 5. 5 Check the media position. Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (tray 4 feed-out)? Remove the media. Go to step 6. 6 Check the sensor (tray 2 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 2. 5. Touch Feed-out. Open the printer left lower door assembly, and visually check it. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area of the above sensor? Go to step 8. Go to step 7. 7 Check the sensor (tray 2 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 2 feed-out). Go to “Sensor (tray 2 feed-out) removal”. Replace the connection. 8 Check the sensor (tray 4 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 10. Go to step 9. 9 Check the sensor (tray 4 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 3 feed-out). Go to “2000-sheet dual input (TTM)— sensor (tray 3 feedout) removal”. Replace the connection. 10 Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Are the above cards connected properly? Go to step 11. Replace the connection. 11 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 12. Problem solved. 12 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved.

• Code: 244.03
• Description: Paper jam Check area B Sensor (registration) on jam (tray 4 media feed) The sensor (registration) is not turned on within the specified time after the sensor (tray 4 feed-out) is turned on.
• Remedy: 1 Check the media condition. Is the media in the tray crumpled or damaged? Replace the media. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 4? Go to step 3. Replace the media, or change the media size setup. 3 Check the tray 4 rolls. Pull out the tray 4, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)— feed roll removal”, “2000-sheet dual input (TTM)— separation roll removal”, and “2000-sheet dual input (TTM)—pick roll removal”. 4 Check the media position (1). Open the printer left door assembly, and visually check it. Does the media touch the sensor (registration)? Remove the media. Go to step 5. 5 Check the media position (2). Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (tray 4 feed-out)? Remove the media. Go to step 6. 6 Check the sensor (registration) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Registration. Open the printer left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 8. Go to step 7. 7 Check the sensor (registration) for proper connection. Is the above sensor connected properly? Replace the sensor (registration). Go to “Sensor (registration) removal”. Replace the connection. 8 Check the sensor (tray 4 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 10. Go to step 9. 9 Check the sensor (tray 4 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 4 feed-out). Go to “2000-sheet dual input (TTM)— sensor (tray 4 feedout) removal”. Replace the connection. 10 Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Are the above cards connected properly? Go to step 11. Replace the connection. 11 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 12. Problem solved. 12 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved.

• Code: 244.04
• Description: Paper jam Check area tray 4 Sensor (pre-feed) on jam (tray 4 media feed) The sensor (pre-feed) is not turned on within the specified time after the tray 4 feed lift motor is turned on.
• Remedy: 1 Check the media condition. Is the media in the tray, crumpled or damaged? Replace the media. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for tray 4? Go to step 3. Replace the media, or change the media size setup. 3 Check the tray 4 rolls. Pull out the tray 4, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)— feed roll removal”, “2000-sheet dual input (TTM)— separation roll removal”, and “2000-sheet dual input (TTM)—pick roll removal”. 4 Check the media position. Does the media touch the sensor (pre-feed) of the tray 4 media feed unit assembly? Remove the media. Go to step 5. 5 Check the tray 4 sensor (pre-feed) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Pre-feed. Remove the media tray assembly. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area of the above sensor? Go to step 7. Go to step 6. 6 Check the tray 4 sensor (pre-feed) for proper connection. Is the above sensor connected properly? Replace the sensor (pre-feed). Go to “2000-sheet dual input (TTM)— sensor (pre-feed) removal”. Replace the connection. 7 Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Are the above cards connected properly? Go to step 8. Replace the connection. 8 Check the tray 4 media feed lift motor for proper operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Tray 4 feed mtr. Does the above motor rotate normally? Go to step 11. Go to step 9. 9 Check the tray 4 media feed lift motor for proper connection. Is the above motor connected properly? Go to step 10. Replace the connection. 10 Check the tray 4 media feed lift motor for proper operation. Replace the media feed lift motor for tray 4 with that for tray 3. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Tray 4 feed mtr. Does the above motor rotate normally? Reinstall the media feed lift motor for tray 3 as it previously was, and then replace the media feed lift motor for tray 4 with a new one. Go to “2000-sheet dual input (TTM)— media feed lift motor removal”. Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. 11 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 12. Problem solved. 12 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved.

• Code: 244.05
• Description: Paper jam Check areas C, tray 4 Sensor (tray 4 feed-out) static jam Media remains on the sensor (tray 4 feed-out).
• Remedy: 1 Check the media position. Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (tray 4 feed-out)? Remove the media. Go to step 2. 2 Check the sensor (tray 4 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 4. Go to step 3. 3 Check the sensor (tray 4 feed-out) for proper connection. Is the above sensor connected properly? Replace the sensor (tray 4 feed-out). Go to “2000-sheet dual input (TTM)— sensor (tray 4 feedout) removal”. Replace the connection. 4 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 5. Problem solved. 5 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved.

• Code: 245.00
• Description: Paper jam Check area K, tray 5 Sensor (tray 5 pre-feed) on jam
• Remedy: The sensor (tray 5 pre-feed) is not turned on with in the specified time after the HCF feed lift motor is turned on.

• Code: 245.01
• Description: Paper jam Check area K Sensor (tray 2 feed-out) on jam
• Remedy: The sensor (tray 2 feed-out) on the printer is not turned on within the specified time after the HCF feed lift motor is turned on.