• Code: 637
• Description: Tracking information notice error
• Causes: -001 Ttracking application error Tracking information is lost. The machine failed to give notice of the tracking information to the tracking SDK application. Tracking information is lost, and the machine cannot count correctly. 1. Turn the main switch off and on. -002 Management server error Tracking information is lost. The machine failed to give notice of the tracking information to the management server. Tracking information is lost, and the machine cannot count correctly. 1. Turn the main switch off and on.
• Remedy:

• Code: 640
• Description: Communication error: Engine Controller (Check sum error) Sum value is added each command frame. Sum check means: STX xx xx xx xx sum ETX -> The least significant 7 bits of xx + xx + xx+ xx is compared with the sum Example: STX 80h 81h 82h 83h 06h ETX -> 80h + 81h + 82h + 83h = 206h If sum value is 06h, data is correct. This SC is not displayed when it occurs; count is executed only by logging.
• Causes: Hard error with PCI
• Remedy: 1. Turn the main switch off and on.

• Code: 641
• Description: Communication error: Engine - Controller (No response) No response from engine to frame after frame sending from controller with RAPI protocol. (No response after 3 attempts of sending every 100 ms)
• Causes: Asserts the error detected by the serial driver from PSC module to SRM with RAPI command.
• Remedy: 1. Turn the main switch off and on.

• Code: 650
• Description: Communication error of the remote service modem (Cumin-M)
• Causes: -01 - Authentication error The authentication for the Cumin-M fails at a dial up connection. • Incorrect SP settings • Disconnected telephone line • Disconnected modem board • Disconnected wireless LAN card 1. Check and set the correct user name (SP5-816-156) and password (SP5-816-157). -04 - Incorrect modem setting Dial up fails due to the incorrect modem setting. Same as -01 1. Check and set the correct AT command (SP5-816-160). -05 - Communication line error The supplied voltage is not sufficient due to the defective communication line or defective connection. Same as -01 1. Consult with the user's local telephone company. -13 - No modem board Modem board is not installed even though the setting at Cumin-M (During the operation) Same as -01 1. Install the modem board if it is not installed. 2. Check correct setting value for modem driver (SP5-816-160, SP5-816-165 to 171, SP5-816-188 and 189). 3. Replace the modem board. -14 - The modem board is installed The modem board is installed even though the setting at Cumin-N. Or wired/ wireless LAN is not working normally. Same as -01 1. Uninstall the modem board if it is installed. 2. Check that the wired/wireless LAN is working properly.
• Remedy:

• Code: 651
• Description: Incorrect dial up connection -01 - Chat program parameter error -02 - Chat program execution error An unexpected error occurs when the modem (Cumin-M) tries to call the center with a dial up connection.
• Causes: • Caused by a software bug
• Remedy: No action required because this SC does not interfere with operation of the machine.

• Code: 652
• Description: Remote service ID2 mismatching
  ID2 for Remote certification is mismatching between the controller board and NVRAM.
• Causes: • Used controller board installed • Used NVRAM installed
• Remedy: 1. Install the correct controller board or anew controller board. 2. Install the correct NVRAM or new NVRAM.

• Code: 653
• Description: Incorrect remote service ID2
  ID2 stored in the NVRAM is incorrect
• Causes: • Used NVRAM installed. An unexpected error occurs when the modem (Embedded RCG-M) tries to call the center with a dial up connection
• Remedy: Clear the ID2 in the NVRAM, and then input a correct ID2.

• Code: 669
• Description: EEPROM communication error
  Retry of EEPROM communication fails three times after the machine has detected the EEPROM error.
• Causes: • Caused by noise
• Remedy: Turn the main power switch off and on.