• Code: SC870-05
• Description: Address Book data error (Initialization: Failed to generate a file to store delivery destination.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

• Code: SC870-06
• Description: Address Book data error (Initialization: Failed to generate a file to store information required for LDAP search.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

• Code: SC870-07
• Description: Address Book data error (Initialization: Failed to initialize entries required for machine operation.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

• Code: SC870-08
• Description: Address Book data error (Machine configuration: HDD is present but the space for storing the Address Book is unusable.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

• Code: SC870-09
• Description: Address Book data error (Machine configuration: Inconsistency in the NVRAM area used for storing settings required for Address Book configuration.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

• Code: SC870-10
• Description: Address Book data error (Machine configuration: Cannot make a directory for storing the Address Book in the SD/USB FlashROM.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

• Code: SC870-11
• Description: Address Book data error (On startup: Inconsistency in Address Book entry number.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

• Code: SC870-20
• Description: Address Book data error (File I/O: Failed to initialize file.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.