• Code: 925
• Description: Net File function error
  The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Web services, and other network functions cannot be used. HDD status codes are displayed below the SC code:
• Causes:
• Remedy:

• Code: 990
• Description: Software performance error
  The software makes an unexpected operation.
• Causes: • Defective software • Defective controller • Software error
• Remedy: 1. Turn the main switch off and on. 2. Reinstall the controller and/or engine main firmware.

• Code: 991
• Description: Software continuity error
  The software has attempted to perform an unexpected operation. However, unlike SC 990, the object of the error is continuity of the software.
• Causes: • Software program error • Internal parameter incorrect, insufficient working memory.
• Remedy: This SC is not displayed on the LCD (logging only).

• Code: 992
• Description: Undefined error
  Defective software program
• Causes: • An error undetectable by any other SC code occurred
• Remedy:

• Code: 994
• Description: Operation panel management records exceeded
  An error occurred because the number of records exceeded the limit for images managed in the service layer of the firmware. This can occur if there if there are too many application screens open on the operation panel.
• Causes: • No action required because this SC does not interfere with operation of the machine
• Remedy:

• Code: 995
• Description: CPM setting error
• Causes: -001 • Defective BCU • EEPROM Replacement error 1. Install the previous EEPROM. 2. Input the serial number with SP5811-004, and turn the main power switch off/ on.
  -002 • Defective NVRAM • Defective controller 1. Update the controller firmware. 2. Install a new NVRAM, and turn off and on the main power switch after SC995-002 has occurred.
  -003 • Incorrect type controller installed • Defective controller 1. Replace the controller with the correct type.
  -004 • Incorrect model controller installed. 1. Replace the controller with the correct model.
• Remedy:

• Code: 997
• Description: Application function selection error
  • The application selected by the operation panel key does not start or ends abnormally.
• Causes: • Software (including the software configuration) defective • An option required by the application (RAM, DIMM, board) is not installed • Nesting of the fax group addresses is too complicated
• Remedy: 1. Check the devices necessary for the application program. If necessary devices have not been installed, install them. 2. Check that application programs are correctly configured. 3. For a fax operation problem, simplify the nesting of the fax group addresses. 4. Take necessary countermeasures specific to the application program. If the logs can be displayed on the operation panel, see the logs.

• Code: 998
• Description: Application start error
  No applications start within 60 seconds after the power is turned on.
• Causes: • Loose connection of RAM-DIMM, ROM-DIMM • Defective controller • Software problem
• Remedy: 1. Check the setting of SP5875-001. If the setting is set to "1 (OFF)", change it to "0 (OFF)". 2. Check if the RAM-DIMM and ROM-DIMM are correctly connected. 3. Reinstall the controller system firmware. 4. Replace the controller.