• Code: SC632-00
• Description: Counter device error 1
• Causes: After 3 attempts to send a data frame to the optional counter device via the serial communication line, no ACK signal was received within 100 ms. Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged.
• Remedy: • Turn the main power off/on. • Check the serial communication line.

• Code: SC633-00
• Description: Counter device error 2
• Causes: After communication was established, the controller received the brake signal from the accounting device. Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged.
• Remedy: • Turn the main power off/on. • Check the serial communication line.

• Code: SC634-00
• Description: Counter device error 3
• Causes: A backup RAM error was returned by the counter device. Counter device control board or the backup battery of counter device is defective
• Remedy: • Replace the counter device control board. • Replace the backup battery.

• Code: SC635-00
• Description: Counter device error 4
• Causes: A backup battery error was returned by the counter device. Counter device control board or the backup battery of counter device is defective
• Remedy: • Replace the counter device control board. • Replace the backup battery.

• Code: SC636-01
• Description: IC Card Error (Expanded authentication module error)
• Causes: Issued when expanded authentication management is set to "ON" but either of the following occur. • There is no expanded authentication module in the machine. • The SD card or the file of the expanded authentication module is broken. • There is no DESS module in the machine. • There is no DESS module in the machine (models on which the function is optional). • There is no expanded authentication module in the machine. • The SD card or the file of the expanded authentication module is broken.
• Remedy: • Set a working SD card/expanded authentication module file. • Install the DESS module. • In the SSP mode set SP5-401-160 to 0. • In the SSP mode, set SP5-401-161 to 0. • Replace the NVRAM.

• Code: SC636-02
• Description: IC Card Error (Version error)
• Causes: The version of the expanded authentication module is not correct. Incorrect module version
• Remedy: Install the correct file of the expanded authentication module.

• Code: SC636-11
• Description: IC Card Error (OSM user code file error)
• Causes: • The correct "usercode" file could not be found in the root folder of the SD card. • The "usercode" file on the SD card could not be read. • The "usercode" file does not exist on the SD card. • The "usercode" file on the SD card is an invalid file. • Data in the "usercode" file on the SD card is invalid. • "usercode" file was not moved when moving the application to another SD card
• Remedy: Use the user code configuration tool for OSM users (Idissuer.exe) to create the "usercode" and store it in the root folder of the SD card containing the IC card module (eccm.mod).

• Code: SC637-01
• Description: Tracking Information Notification Error (Tracking application error)
• Causes: Tracking information was lost. • Tracking SDK application error • Internal notification error
• Remedy: Turn the main power off/on.