• Code: SC650-13
• Description: Remote Service Modem Communication Error (RC Gate Type M was installed but modem is not present (detected during operation)) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).
• Causes: RC Gate Type M was installed but modem is not present (detected during operation)
• Remedy: • If a modem board is not installed, install it. • Check again if the modem driver configurations (SP5-816-160, SP5-816-165 to 171 and SP5-816-165 to 171) are correct. • If the problem is not solved, replace the modem.

• Code: SC650-14
• Description: Remote Service Modem Communication Error (RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly) • An error related to communication (dialup connection, modem board etc.) using the RC Gate was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).
• Causes: RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly
• Remedy: • If a modem board is attached, remove it. • Check if wired/wireless LAN works.

• Code: SC651-01
• Description: Illegal Remote Service Dial-up (Chat program parameter error) An unexpected error occurred when RC Gate Type M dialed up the NRS Center.
• Causes: Software bug
• Remedy: Logging only.

• Code: SC651-02
• Description: Illegal Remote Service Dial-up (Chat program execution error) An unexpected error occurred when RC Gate dialed up the NRS Center.
• Causes: Software bug
• Remedy: Logging only.

• Code: SC652-00
• Description: Remote service ID2 mismatching There was an authentication mismatch between ID2 for @Remote, the controller board, and NVRAM.
• Causes: • Used controller board installed • Used NVRAM installed (such action is not allowed.)
• Remedy: • If this occurs during RC Gate installation: Check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again. • If this occurs after RC Gate installation: Clear the RC Gate install status, check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again.

• Code: SC653-00
• Description: Incorrect remote service ID2 ID2 stored in the NVRAM has either of the following problems. • Number of characters is not 17. • Includes a character that cannot be printed. • All spaces • NULL
• Causes: Replace the NVRAM.
• Remedy: Clear the RC Gate install status, write the common certificate, and then begin installation again.

• Code: SC670-00
• Description: Engine start up error • Case 1 • /ENGRDY signal was not asserted when the machine was turned on or returned from energy saver mode. • /IPURDY signal was not asserted when the machine was turned on or returned from energy saver mode. • The EC response from the engine was not received within the specified time after turning on the main power. • The PC response from the engine was not received within the specified time after turning on the power. • The SC response from the engine was not received within the specified time after turning on the power (MFP models only). • Writing to Rapi driver failed (the other party not found through PCI). • Case 2 • Unexpected down status was detected after /ENGRDY assertion.
• Causes: • Case 1 • Engine board does not start up. • Case 2 • Engine board reset unexpectedly.
• Remedy: Check the connection between the engine board and the controller board. • If this problem always occurs, replace the engine board. If the problem persists, consider replacing the controller board or other boards between them. • If this problem occasionally occurs, multiple causes are to be considered, such as the software, engine board, controller board, and PSU.

• Code: SC674-01
• Description: Transfer error: M2P The video transfer error has occurred on the controller board. If image data transfer to the engine fails for some reason, an SC occurs.
• Causes: • Defective Controller Board/software
• Remedy: • Turn the main power off/on.