Các lỗi thường gặp

Code :
  • Code: C1-1110
  • Display: Prepare new toner cartridge.
  • Description: The toner cartridge has reached its estimated cartridge life.
  • Remedy: 1) Turn the machine off and turn it on again. 2) Print the supply information report. Check the life remaining of the toner cartridge. (under 10% remaining) If its life is at the end, turn the machine off and replace the toner cartridge with new one.
  • Code: C1-1120, C1-1130
  • Display: Replace with new toner cartridge.
  • Description: The toner cartridge has almost reached its estimated cartridge life.
  • Remedy: 1) Turn the machine off and turn it on again. 2) Print the supply information report. Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one.
  • Code: C1-1411
  • Display: Toner cartridge is not installed. Install the cartridge.
  • Description: The data of CRUM is not detected. Toner cartridge is not placed in the set. Physical obstacle is jamming the electronic signal through the modular jack. The signal from set is not proper.
  • Remedy: 1) Open the top cover. 2) Check if the toner cartridge is installed. Remove and re-install it. 3) Close the top cover.
  • Code: C1-1512
  • Display: Toner cartridge is not compatible. Check user’s guide.
  • Description: Toner cartridge is not compatible. Machine doesn’t print.
  • Remedy: 1) Print the supply information report. Check information of the toner cartridge. 2) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.
  • Code: M1-1013
  • Display: Paper jam in tray.
  • Description: Paper transport jam. (paper Input section) The paper has not reached the tray1 feed sensor within predetermined time after pick up.
  • Remedy: 1) Clear the jammed paper. 2) If the jam occurrs continually, check the surface of pick up roller. If its surface is contaminated, clean or replace the pick up roller.
  • Code: M1-5012
  • Display: Paper is empty in tray. Load paper.
  • Description: There is no paper in the tray
  • Remedy: 1) Open front cover and pinch the paper length guide and pull it out to extend the tray. NOTE Because the machine is very light, it can move when you open and close the tray or install and remove the toner cartridge. Be careful not to move the machine when performing these tasks. 2) Flex or fan the edge of the paper stack to separate the pages before loading the paper. Insert the paper into the tray. 3) Load paper with the print side facing up. Make sure that all four corners are flat in the tray.
  • Code: M2-1114
  • Display: Paper jam inside of machine.
  • Description: Paper has jammed.
  • Remedy: 1) Open the top cover. Check if the paper has jammed. If there is the jammed paper, remove it. 2) If the error message in Smart Panel is not disappered, check the Regi sensor and actuator. If they are defective, replace them.
  • Code: S2-4110
  • Display: Door is open. Close the door.
  • Description: Door is open or the cover open sensor is defective.
  • Remedy: 1) Check whether the door is closed perfectly. 2) Check the cover open switch on the HVPS is operated properly. If it is defective, replace the HVPS board.
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